Find Call Server Registration Information
The Cisco Phone Status screen gives you call server registration information. Your system administrator may
ask you for this information when you call for support.
Procedure
Step 1
Access the
Cisco Phone
app.
Step 2
Tap the
Overflow
menu.
Step 3
Tap
Cisco phone status
.
Capture a Screenshot on the Phone
When troubleshooting, it may be helpful to have a screenshot of the phone.
An alternate way to capture a screenshot on the phone is to simultaneously press the
Power
and
Volume
down
buttons.
Note
Procedure
Step 1
Press and hold the
Power
button.
Step 2
Tap
Screenshot
.
A notification briefly pops to the foreground and then appears in the notification drawer.
Step 3
Tap the notification to
Share
,
Edit
, or
Delete
the screenshot.
Unless you delete a screenshot, you can also locate it in the
Files
app.
Note
Create a Problem Report from the Phone
If you experience a problem with your phone, you can create a bundle of log reports that can help the system
administrator troubleshoot the issue. It may take several minutes to generate the problem report and log files.
You will know that the report is complete when the phone vibrates twice.
Cisco Webex Wireless Phone 800 Series User Guide
108
Troubleshooting
Find Call Server Registration Information
Summary of Contents for Webex 800 Series
Page 10: ...Cisco Webex Wireless Phone 800 Series User Guide x Contents ...
Page 40: ...Cisco Webex Wireless Phone 800 Series User Guide 30 Your Phone Battery Warranty ...
Page 76: ...Cisco Webex Wireless Phone 800 Series User Guide 66 Emergency App Cancel the Panic Alarm ...
Page 94: ...Cisco Webex Wireless Phone 800 Series User Guide 84 Barcode App Clean the Scanner Window ...
