Cisco Webex 800 Series User Manual Download Page 119

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If your phone's web browser is enabled, you can download the log bundle files to give to the system
administrator.

Note

Procedure

Step 1

Access the

Cisco Phone

app.

Step 2

Tap the

Overflow

menu.

Step 3

Select

Settings

Report problem

Step 4

After the phone vibrates twice, contact your system administrator to provide a description of the issue and
approximate time.

Step 5

(Optional) If your phone's web browser is enabled, download the log bundle from the

Device Logs

tab to

provide to the system administrator.

Cisco Webex Wireless Phone 800 Series User Guide

109

Troubleshooting

Create a Problem Report from the Phone

Summary of Contents for Webex 800 Series

Page 1: ...0 Series User Guide First Published 2021 01 08 Last Modified 2021 03 29 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ...he separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compressio...

Page 3: ... and Apps 7 Hardware and Buttons 7 Home Screen 12 Status Bar 13 Status Bar Icons 14 View Notification Details 17 Access the Quick Access Menu 18 Widgets and Apps 18 Customize Your Home Screen With Widgets and Apps 19 Cisco Apps 19 Common Android Apps 20 Access App Overflow Menu 21 Navigation Control 21 Software Updates 22 Apply Software Updates 22 Care of Your Phone 23 Maintenance Schedule 23 Cisc...

Page 4: ...harge the Battery with the USB Cable and a USB Port on Your Computer 37 Phone Configuration 37 Wi Fi Profile Configuration 38 Add the Phone to a Broadcasted Wi Fi Network 38 Add the Phone to a Nonbroadcast Wi Fi Network 39 Configure a TFTP Server 40 Cisco Phone App 41 C H A P T E R 3 Cisco Phone App Overview 41 Access the Cisco Phone App 42 Cisco Phone App Tabs 42 Make Calls 42 Make a Call from th...

Page 5: ...erson 49 Conference Calls 50 Add a Call to Create a Conference 50 End a Conference Call 51 Speed Dial 51 Set Up Speed Dial 51 Make a Call Using Speed Dial 52 Make Multiple Calls 52 Access Other Apps During an Active Call 52 Forward Calls from Your Phone 53 Turn Off Call Forward 53 Log In and Log Out of Hunt Group 54 Turn Do Not Disturb On and Off 54 Set Do Not Disturb Options 54 Calls Log 55 View ...

Page 6: ...ons Alarm 63 Suspend Motion Conditions Monitoring 63 Emergency and Panic Button 64 Activate the Panic Alarm 64 Cancel the Panic Alarm 65 Push to Talk App 67 C H A P T E R 5 Push to Talk Overview 67 Access PTT App 68 PTT App Tabs 68 Change the Default PTT Channel 69 Change Channel Subscriptions 70 Send a PTT Broadcast 70 Change the PTT Volume 71 Ignore a PTT Broadcast 71 Answer a Phone Call During ...

Page 7: ...or the Cisco Phone App 85 Change the Ringtone 85 Set Hearing Aid Compatibility Mode 86 Set Automatic Noise Cancellation 86 Set the Phone to Vibrate Before it Rings 87 Set the Phone to Fade In Ring 87 Set the Phone to Autodial 87 Adjust the Volume During a Call 88 Access the Settings App 88 Turn On Bluetooth Wireless Technology 88 Pair a Bluetooth Device 89 Connect a Bluetooth Device 89 Rename a Co...

Page 8: ... Webex Wireless Phone 860 Multicharger Base 102 Charge Phones and Batteries with Multicharger 103 Charger Care 104 Clips 105 Scanner Handle for the Cisco Webex Wireless Phone 840S 105 Install the Cisco Webex Wireless Phone 840S in the Scanner Handle 106 Troubleshooting 107 C H A P T E R 1 1 General Troubleshooting 107 Find Call Server Registration Information 108 Capture a Screenshot on the Phone ...

Page 9: ...tement 115 RF Exposure Information 115 General RF Exposure Compliance 117 Part 15 Radio Device 117 Compliance Statements for Canada 117 Canadian RF Exposure Statement 117 Compliance Statements for New Zealand 118 Additional Delay Warning 118 Permit to Connect PTC General Warning 118 Use of IP Networks with the PSTN 118 The Use of Voice Compression Through the PSTN 118 Echo Cancellation 118 Cisco P...

Page 10: ...Cisco Webex Wireless Phone 800 Series User Guide x Contents ...

Page 11: ...y your organization Like other devices powered by Android your phone is app driven not menu driven You tap icons to open applications Your phone includes several different Cisco apps that allow you to Place and receive phone calls Put calls on hold Transfer calls Have conference calls Forward your calls Monitor your phone battery life Customize your phone buttons If configured provide emergency sa...

Page 12: ...hone 840S includes a barcode scanner Figure 1 Cisco Webex Wireless Phone 840 and Cisco Webex Wireless Phone 840S The following figure shows the Cisco Webex Wireless Phone 860 on the left and the Cisco Webex Wireless Phone 860S on the right The Cisco Webex Wireless Phone 860S includes a barcode scanner Figure 2 Cisco Webex Wireless Phone 860 and Cisco Webex Wireless Phone 860S Cisco Webex Wireless ...

Page 13: ...ebex Wireless Phone 860 has Ingress Protection 68 IP68 with resistance to dust drops and liquids Chargeable with a USB desktop charger or multicharger For more details about the phones see the product data sheet https www cisco com c en us products collateral collaboration endpoints webex wireless phone datasheet c78 744461 html If configured your phone provides enhanced productivity features that...

Page 14: ...68 in ordinary locations IP68 indicates that the phones can withstand dust and are resistant to brief submersion in shallow fresh water Due to normal wear the resistance of the phone to dust and water may decrease Therefore it s important to take care of your phone and not deliberately expose the phone to a hostile environment of dust or water Getting Started You must read Product Safety and Secur...

Page 15: ...one parameters before you receive the phone In this case the phone registers with the system and is ready for you to use when you turn it on If your phone doesn t work when you turn it on contact your system administrator After you power on your phone allow the screens to cycle through a bootup screen the Cisco splash screen and the Android screen If your organization requires a PIN or passcode th...

Page 16: ...not have a fingerprint scanner button Note Procedure Step 1 If the phone screen is in sleep mode briefly press the Power button Step 2 From the lock screen swipe up on the Lock icon Step 3 Enter your PIN or password and tap Enter Related Topics Hardware and Buttons on page 7 Make an Emergency Call from a Locked Screen on page 43 Lock Your Phone It s best practice to turn off your screen whenever y...

Page 17: ... use your phone Hardware Buttons Screen and Apps Your phone s hardware buttons screens and apps are similar to that of a consumer grade smartphone or other Android device However since your phone is a managed device your organization may configure certain limitations or allowances on the phone Hardware and Buttons Your wireless phone has many hardware features and buttons that you use regularly Al...

Page 18: ...cy button By default this programmable button is set as an Emergency button If configured the button sends a preprogrammed emergency panic alert 2 On the top front of the phone is the receive speaker in the middle and the front camera on the right Receive speaker Receives audio Front camera Captures images 3 On the right side of the phone is the Programmable PTT button By default this programmable...

Page 19: ...lt this programmable button is set as the barcode scanner on the 840S phones 7 On the upper left back of the phone is the rear camera above the flash lens or torch with the rear microphone to the right Rear camera Captures images Flash lens or torch Emits light for a camera flash or torch flashlight Rear microphone Cancels noise 8 On the lower back of the phone are the charger contacts on the left...

Page 20: ...ight Headset jack Supports a headset with a 3 5 mm audio plug Barcode scanner If the phone is an 860S scans a barcode Programmable Emergency button By default this programmable button is set as an Emergency button If configured the button sends a preprogrammed emergency panic alert 1 On the top front left of the phone is the front camera with the receive speaker to the right Front camera Captures ...

Page 21: ...are set as Volume up and Volume down respectively Programmable button By default this programmable button is set as the barcode scanner on the 860S phones Programmable Volume up button By default this programmable button is set to turn up the volume Programmable Volume down button By default this programmable button is set to turn down the volume 5 On the top back of the phone is the rear camera o...

Page 22: ...een The home screen is the first screen that you see after you unlock the phone It may differ slightly based on customizations but contains the following general areas The top of the screen contains the status bar which displays the time and icons that give you information about the status of your phone and notifications The body of the screen contains commonly used apps and widgets such as a phon...

Page 23: ...ly displays the 1 Current time Displays the time from a Network Time Protocol NTP server Contact your system administrator if the displayed time is incorrect 2 Wi Fi connection Indicates the signal strength of the connection Low signal strength prevents proper phone operation Contact your system administrator if you don t have sufficient signal strength as indicated by an x or no bars on this icon...

Page 24: ...lls Figure 6 Status Bar Status Bar Icons The status bar displays many icons The following tables interpret these icons Table 3 Android Notifications Description Icon Gmail notification Sign in attempted System certificate notification Notification Table 4 Quick Settings Description Icon Strong Wi Fi signal strength Very good Wi Fi signal strength Good Wi Fi signal strength Weak Wi Fi signal streng...

Page 25: ...ore than one charge per shift contact your system administrator for a second battery For your Cisco Webex Wireless Phone 860 and 860S you can hot swap the battery to maintain connectivity without loss of functionality The Cisco Webex Wireless Phone 840 and 840S do not have an internal battery so they do not support the hot swap feature Caution Battery full Battery half full Battery charging Batter...

Page 26: ... secure call with TLS but not SRTP Missed call Voicemail message Table 7 System Updater App Status Description Icon System update downloading Table 8 PTT App Status Description Icon Active Push to Talk PTT call Table 9 Emergency App Status Description Icon Charging motion sensor monitoring paused but the Panic Button is enabled and operational Charging motion sensor monitoring paused and the Panic...

Page 27: ...notifications let you know the status of the phone and also when you may have missed something For example the SIP registration success icon indicates that the phone is registered and that you can make calls Missed call and Voicemail notifications are also common notification examples If configured an LED blinks to let you know that you have a notification when your phone is in sleep mode The Andr...

Page 28: ...n again Widgets and Apps At the factory they load your phone with several widgets and apps Widgets provide standard smartphone features such as the date and weather Android apps provide standard smartphone features such as a calendar and camera Cisco apps provide specialized features such as battery life tracking and programmable buttons They also allow the system administrator to program your pho...

Page 29: ...me screen Cisco Apps Table 10 Cisco Apps Description Cisco App The Cisco Phone app allows you to use full SIP phone call functionality The Barcode app allows you to use the barcode scanner on your 800S phone The Battery Life app displays the current condition of the battery and allows you to adjust the battery alarm volume The Buttons app allows you to program the buttons on your device The Emerge...

Page 30: ... administrators to provide extra controls for these devices The Web API app allows developers to interface with external services and provide links to frequently used websites Common Android Apps Your phone may include some of these common Android apps unless the system administrator removes or disables them Table 11 Common Android Apps Description Android App Contacts Gmail Calendar Cisco Webex W...

Page 31: ...t menu option provides information about the app itself including the version number You might need to provide this information to the system administrator from time to time Procedure Step 1 Tap the desired app Step 2 Tap the Overflow menu Step 3 Tap About Navigation Control By default the Cisco Webex Wireless Phone 840 is set to gesture navigation control By default the Cisco Webex Wireless Phone...

Page 32: ...w all open apps Tap an app to go to it swipe up on an app to close it or tap Clear all to close all apps View all open apps Software Updates Unlike consumer grade Android phones your system administrator manages software updates of both the phone version and of the apps If the administrator sees that your phone software is out of date they may be able to force an update A forced update closes all ...

Page 33: ...even if you carefully clean the phone it may not function properly Also oil based substances such as make up or lotion can leave a sticky residue on the phone that attracts and binds particles This can jam key components such as the camera microphone speaker or headset jack We don t cover damage from such conditions under warranty You can prevent or remedy such damage through careful use and prope...

Page 34: ...nufacturing schools and retail Medium exposure All the substances from the light and medium exposure list Manufacturing materials such as metal lint and other particulates various types of fluids glues and solutions and waste products In patient medical exposures include body fluids and waste medical chemicals drugs and various residue from medical processes Highly interactive work with much more ...

Page 35: ...ve the clip and battery Step 2 Spray canned air into crevices and orifices to blow out any lint or dirt Always point canned air at an angle away from your face and eyes Always wear safety goggles or glasses Never insert any instrument into any orifice including the microphone earpiece headphone jack USB plug reset pin hole or battery contacts Warning Step 3 Clean surface dirt with soap and water w...

Page 36: ...Use a 3 solution Hydrogen peroxide Use a 10 solution Sodium Hypochlorite 0 55 Don t use on metal charging contacts Warning Bleach Up to 91 solution Isopropyl alcohol Here are some brand name products that you can use AZOWIPE Brulin BruTab 6S Tablets Clinell Universal Wipes Clorox Dispatch Hospital Cleaner Disinfectant Towels with Bleach Clorox Formula 409 Glass and Surface Cleaner Clorox Healthcar...

Page 37: ...tions HAIs Although ultraviolet light destroys viruses bacteria and spores it can damage plastics Labs conducted extensive testing to determine the durability of Cisco Webex Wireless Phone 800 Series when exposed to UV C The phones were tested against a UV C chamber the AUVS KR615 designed for disinfecting mobile devices under hospital disinfection protocols Commonly known as The UV Box the KR615 ...

Page 38: ...ion endpoints webex wireless phone products user guide list html For guides in languages other than English follow this link https www cisco com c en us support collaboration endpoints webex wireless phone tsd products support translated end user guides list html For licensing information follow this link https www cisco com c en us support collaboration endpoints webex wireless phone products lic...

Page 39: ...arrive dead charge the batteries for at least 8 hours If they are still dead submit a request for a return merchandise authorization RMA Note Related Topics Phone Battery Charging on page 36 Cisco Webex Wireless Phone 800 Series User Guide 29 Your Phone Battery Warranty ...

Page 40: ...Cisco Webex Wireless Phone 800 Series User Guide 30 Your Phone Battery Warranty ...

Page 41: ... maximize the battery storage capacity and lifespan fully charge the battery before you turn on and set up the phone Related Topics Product Safety and Security on page 111 Install the Battery Don t install the battery in a dusty or wet environment The steps to install the battery are the same for both the Cisco Webex Wireless Phone 840 and Cisco Webex Wireless Phone 860 However the battery contact...

Page 42: ...rror and the battery will not work We don t support damage from attempting to use third party batteries Warning Procedure Step 1 Locate the two battery tabs on the top edge of the battery Step 2 Locate the two slots in the wall at the top of the phone battery compartment Step 3 Position the battery at an angle approximately 45 60 degrees to the phone battery compartment Point the battery edge with...

Page 43: ...s Phone Battery Charging on page 36 Remove the Battery Battery removal follows a reversed but similar procedure to battery insertion The steps to remove the battery are the same for both the Cisco Webex Wireless Phone 860 and Cisco Webex Wireless Phone 840 However the battery contacts are in different locations on these models The illustrations in the following steps are of the Cisco Webex Wireles...

Page 44: ...action may damage the contacts Warning Step 5 Gently withdraw the battery tabs from the battery compartment slots and lift the battery out of the battery compartment Make sure that no part of the battery drags across the battery contacts in the phone Warning Battery Hot Swap for 860 Phones The Cisco Webex Wireless Phone 860 and Cisco Webex Wireless Phone 860S have a hot swap feature that allows yo...

Page 45: ...won t power on The phone shuts down randomly The phone displays an Invalid Battery Shutdown message before it shuts down In these failure scenarios remove the battery from the phone and examine the battery contact fingers and pads The battery contacts are in different locations on the Cisco Webex Wireless Phone 840 and Cisco Webex Wireless Phone 860 Note Check that the contacts aren t dirty or cov...

Page 46: ...USB cable and your computer Under normal conditions a discharged battery charges fully in approximately 3 hours in a desktop or multicharger If both a phone and battery are in a desktop charger the phone takes priority So it may take longer to charge the battery Don t let the main battery or the internal battery of Cisco Webex Wireless Phone 860 fully deplete for extended periods If you must store...

Page 47: ...nto the bottom of the phone with the pins aligned Step 2 Plug the USB cable into a USB port on a computer Phone Configuration For your phone to work it must connect to your organization s Wi Fi network and call control system Phone configuration uses one of these methods Your administrator sets up the phone You don t need to do any manual configuration Your administrator may even lock your access ...

Page 48: ...y mode if you use one Procedure Step 1 Swipe up from the bottom of the phone s display to show the installed applications Step 2 Tap the Settings app Step 3 Select Network internet Wi Fi Step 4 Tap the desired Wi Fi network name If the network does not have a security mode the phone automatically connects to the Wi Fi network If the network security mode is PSK enter the 8 63 ASCII or 64 Hex Passp...

Page 49: ...bled Wi Fi network select WPA WPA2 Personal and enter the enter the 8 63 ASCII or 64 HEX Password For an EAP enabled Wi Fi network select WPA WPA2 Enterprise Step 7 For an EAP TLS EAP TTLS or PEAP network select the network EAP method PEAP TLS or TTLS Step 8 For a network with an EAP TLS security mode select the desired CA certificate and User certificate Check with your administrator for the cert...

Page 50: ...w menu Step 3 Select Settings Phone information Security Step 4 Enter the Local Phone Unlock Password The default password is Step 5 To enable alternate TFTP servers swipe the Alternate TFTP slider to the right Step 6 Enter the TFTP server addresses Step 7 Tap the back arrow in the upper left corner twice to save your changes and exit the Settings menu Cisco Webex Wireless Phone 800 Series User Gu...

Page 51: ...of Hunt Group on page 54 Turn Do Not Disturb On and Off on page 54 Calls Log on page 55 Contacts on page 56 Voicemail on page 58 Cisco Phone App Overview The Cisco Phone app provides phone call functionality Your phone may not function if there is a power failure since the phone relies on the Wi Fi network to transmit calls If the wireless system is down the Wi Fi icon on your phone grays out Ther...

Page 52: ...nd add contacts Contacts Use to make calls Keypad Use to access your voicemail messages This tab appears only if the system administrator enables visual voicemail If the system administrator enables and then disables visual voicemail the Voicemail tab remains on the Cisco Phone app however it will not function Note Voicemail Make Calls It is easy to make calls with your phone Make a Call from the ...

Page 53: ...u can set your Cisco Phone app to autodial numbers with a single tap Note Procedure Step 1 Access the Cisco Phone app Step 2 Tap the Calls Contacts or Voicemail tab Step 3 Tap the desired entry Step 4 If required tap Answer Call Related Topics Set the Phone to Autodial on page 87 Make an Emergency Call from a Locked Screen You can make an emergency call on your phone as long as it s registered to ...

Page 54: ...y number Only emergency numbers are active here Procedure Step 1 From the lock screen tap EMERGENCY Step 2 Enter the emergency number Step 3 Tap Answer Call Select a Programmed Emergency Number If the system administrator has programmed emergency numbers they are available through the EMERGENCY INFORMATION banner Procedure Step 1 From the lock screen tap EMERGENCY Step 2 Tap EMERGENCY INFORMATION ...

Page 55: ...ppears to ensure that the incoming call doesn t interrupt your current work A superscript number 1 or 2 on the phone icon indicates whether the call is on Registration 1 or Registration 2 This indication can help you prioritize your calls For example your organization may use Registration 2 for all urgent call alerts Note Answer a Call If you re on an active call and a second call comes in you can...

Page 56: ...nored calls appear in the missed calls log and if configured go to voicemail If you swipe up to ignore an incoming call notification new heads up notifications don t appear for several minutes To avoid this scenario use the Answer or Decline option Note Procedure Ignore the incoming call screen or notification End a Call Procedure From the active call screen tap End Mute Your Microphone During an ...

Page 57: ...o available Headphones Speaker Bluetooth Before you begin If you plan on using a Bluetooth device connect the Bluetooth device to your phone Procedure Step 1 From the active call screen tap Audio options Step 2 Select the desired available audio option Headphones Speaker Bluetooth Phone Related Topics Pair a Bluetooth Device on page 89 Hold Calls You can put an active call on hold and then resume ...

Page 58: ... want to send the person you re talking with to your voicemail If enabled by your system administrator you may divert an active call to your voicemail When diverted your line becomes available to make or receive calls Procedure Step 1 From the active call tap the Overflow menu Step 2 Tap Send call to voicemail Call Park If enabled by your system administrator you can temporarily store or park a ca...

Page 59: ...one that parked the call tap the parked call notification From another phone that is eligible to pick up the parked call use the Cisco Phone app to dial the call park extension number Transfer a Call to Another Person During an active call you may want to transfer the caller to someone else When you transfer a call to someone else it automatically puts the original call on hold If the call transfe...

Page 60: ...how may conference call participants that you can have on a call By default your phone supports a maximum number of four participants in a conference call you and three others Add a Call to Create a Conference During an active call you can add more callers to create a conference call When you add a new call the active call is automatically held Procedure Step 1 From the active call screen tap More...

Page 61: ...te calls tap More and then tap Split Speed Dial Nine speed dial numbers are available for you to assign so that you can quickly dial a frequently used number If configured the system administrator may assign voicemail to number 1 Set Up Speed Dial You can change your speed dial numbers as often as you like Before you begin To add a number to speed dial the number must be in your contacts list Proc...

Page 62: ...to the target party Step 4 Tap Answer Call Access Other Apps During an Active Call You may want to do something else on your phone while in an active call For instance you might want to check your calendar or email or browse for an address You can do any of these activities and continue the conversation with your active call Procedure Step 1 Navigate away from the active call screen Step 2 Access ...

Page 63: ...e system administrator can disable call forward If you don t see the Call forward option check with your system administrator Note Procedure Step 1 Access the Cisco Phone app Step 2 Tap the Overflow menu Step 3 Select Features Call forward Step 4 Swipe the Enable call forward slider to the right Step 5 Enter the number to receive your calls or select an entry from your Contacts list Step 6 Tap Ent...

Page 64: ...nt group check with your administrator Note Procedure Step 1 Access the Cisco Phone app Step 2 Tap the Overflow menu Step 3 Select Features Hunt group to toggle between logged in and logged out Turn Do Not Disturb On and Off If you don t want to your phone to disturb you you can enable Do Not Disturb Do Not Disturb silences all alerts and notifications and send calls to voicemail if enabled Proced...

Page 65: ... tab on the Cisco Phone app displays your Recent incoming and outgoing calls and Missed calls From the Calls log tab you can quickly call a recent caller and add a recent caller to your contacts View Your Recent or Missed Calls If a recent caller is already in your Contacts list you can access the Contact details from the Calls log entry To view the Contact details long press the entry and tap the...

Page 66: ...tacts tab on the Cisco Phone app lists all the contacts stored in your phone The Contacts tab may include the following lists If populated by you Favorites is a list of contacts that you regularly call If populated by you Local contacts is a list of your personal contacts If enabled Corporate directory is a directory of the people in your company Search for Contacts Search results include people f...

Page 67: ...edure Step 1 Access the Cisco Phone app Step 2 Tap Contacts Step 3 From Favorites or Local contacts tap the desired contact Add a New Local Contact Procedure Step 1 Access the Cisco Phone app Step 2 Tap Contacts Step 3 Tap Add Step 4 Enter the contact information Step 5 Tap Save Edit a Local Contact Procedure Step 1 Access the Cisco Phone app Cisco Webex Wireless Phone 800 Series User Guide 57 Cis...

Page 68: ...p 4 Tap Add favorite Remove a Contact from Your Favorites List It s easy to remove a contact from your Favorites list Procedure Step 1 Access the Cisco Phone app Step 2 Tap Contacts Step 3 Tap the desired contact Step 4 Tap Remove favorite Voicemail If your organization enables voicemail you receive new voicemail notifications in the status bar If your organization enables Visual Voicemail your Ci...

Page 69: ...app Keypad to dial the voicemail retrieval number Step 2 Follow the prompts to retrieve the voicemail Access Visual Voicemail If the system administrator enables visual voicemail on your phone a Voicemail tab in the Cisco Phone app provides a list of your voicemail messages The messages display in order with the newest messages on top Sender extension number and duration of message display You can...

Page 70: ...io through a media player with sound options tap Play If desired you can also pause the message or use the slider to move to a certain place in the message Note Step 5 To delete the message tap Delete Cisco Webex Wireless Phone 800 Series User Guide 60 Cisco Phone App Access Visual Voicemail ...

Page 71: ...at you can easily use to signal that you need emergency assistance The Emergency app motion condition monitoring and Panic Button can also work with a security alarm application program Security alarm application programs can receive alarms and identify the phone the user and the location of the phone with the alarm It s critical that you know what the Emergency app and Panic Button do when you ac...

Page 72: ...able number of seconds Tilt The phone isn t vertical for a configurable number of seconds No movement The phone is still for a configurable number of seconds potentially indicating that you re no longer moving If any of the Emergency motion conditions occur the phone first warns you about an impending alarm If you don t cancel the warning within a configurable number of seconds the phone Starts to...

Page 73: ...y cancel the alarm While in the alarm state you can still use the phone for any other operation However the alarm continues until you cancel it To return to the alarm screen pull down the Notification Bar and tap the notification Note Procedure To cancel the motion conditions alarm swipe across the red Alarm screen from left to right over the arrows Suspend Motion Conditions Monitoring You can t d...

Page 74: ...te Activate the Panic Alarm Your system administrator can configure the programmed red Emergency button on the top of your phone and the Panic Button in the Emergency app to activate in several different ways Long press Two short presses Either a long press or two short presses Contact your system administrator to understand how to activate the panic alarm with your phone If you press the red Emer...

Page 75: ...an end the emergency call when you re ready However the phone remains in the alarm state until you manually cancel the alarm Procedure To cancel the Panic alarm swipe across the red Panic screen from left to right over the arrows Cisco Webex Wireless Phone 800 Series User Guide 65 Emergency App Cancel the Panic Alarm ...

Page 76: ...Cisco Webex Wireless Phone 800 Series User Guide 66 Emergency App Cancel the Panic Alarm ...

Page 77: ...ormal channels that are available The administrator may give you permission to receive and optionally send PTT broadcasts in your subscribed channels The administrator creates a label for channels to help you identify PTT channels The default label for channel 1 is ALL Examples of normal channels in a hospital setting may be Channel 2 Maintenance Channel 3 Hospital Admitting and Channel 4 IT Helpd...

Page 78: ... Related Topics Change Button Function on page 80 PTT App Tabs The PTT app uses three tabs to manage available features Table 17 PTT Tabs Description Tab Icons The Transmit icon displays the PTT soft button Use either this soft button or the designated hardware button to transmit broadcasts The Activity icon opens the list of most recent broadcasts any caller ID and the current status of each list...

Page 79: ...e Channels tab Gray text Indicates transmit not allowed Strikethrough microphone Indicates transmit allowed Microphone Indicates caller ID Caller ID Change the Default PTT Channel Your default PTT channel is the one that you automatically transmit on when there are no ongoing conversations on another PTT channel In the PTT app the default channel has a star icon next to it and has orange text Befo...

Page 80: ...e phone enters a ten second wait period During this time the channel is open to receive or send more broadcasts If no activity occurs within the wait period the PTT session closes The wait period keeps the channel open and gives anyone subscribed to that channel time to join the conversation Before you begin If your phone is password protected unlock your phone to send a PTT broadcast Procedure St...

Page 81: ...e Note Procedure Step 1 Pull down the notification drawer Step 2 Tap the Ignore option Answer a Phone Call During a PTT Broadcast If a call comes in while a PTT broadcast is active you can still answer the phone When you answer the phone the PTT broadcast automatically mutes Procedure Follow the steps to answer a call Related Topics Answer a Call on page 45 Start a Phone Call During PTT Broadcast ...

Page 82: ...p 1 Access the Cisco Phone app Step 2 Follow the steps to make a call Related Topics Make Calls on page 42 Cisco Webex Wireless Phone 800 Series User Guide 72 Push to Talk App Start a Phone Call During PTT Broadcast ...

Page 83: ...swap The Battery Life app dashboard displays the general status of the internal battery For more information about the secondary battery you can tap Open additional metrics and options Note Don t use the Android Battery Saver mode It curtails functionality to conserve the life of the battery In Battery Saver mode features that you rely on may not work If you require more than one charge per shift ...

Page 84: ...battery threshold If you re in a call the alarm activates in vibrate mode with a visual alert When the call ends if you didn t snooze the alarm the audible alert begins Note If you set your phone to Do Not Disturb mode and the low battery alarm triggers it overrides Do Not Disturb and sounds the alarm After you snooze the alarm the phone goes into normal mode and remains in normal mode in effect c...

Page 85: ...Battery Hot Swap for 860 Phones on page 34 Cisco Webex Wireless Phone 800 Series User Guide 75 Battery Life App Stop the Battery Life Alarm ...

Page 86: ...Cisco Webex Wireless Phone 800 Series User Guide 76 Battery Life App Stop the Battery Life Alarm ...

Page 87: ...r specific application purposes and don t allow you to change these buttons Check with your system administrator if you can t make button assignment changes Note Programmable Buttons The following illustrations and table show the programmable buttons on the phone The programmable buttons for the Cisco Webex Wireless Phone 840 and Cisco Webex Wireless Phone 860 are not in the same location Also the...

Page 88: ...n the Cisco Webex Wireless Phone 860 and 860S Table 19 Programmable Buttons Programmable Button Callout Left button 1 Right button 2 Top 3 Volume up 4 Volume down 5 Fingerprint For Cisco Webex Wireless Phone 860 and 860S only 6 Cisco Webex Wireless Phone 800 Series User Guide 78 Buttons App Programmable Buttons ...

Page 89: ...Fingerprint Available only for the Fingerprint button on the Cisco Webex Wireless Phone 860 and 860S Custom 1 Contact your app programmer to create custom actions Custom 2 Custom 3 Custom 4 Access Buttons App You can open the Buttons app on your phone to view and change the programmable button actions The application screen displays the programmable buttons with their current actions Procedure Acc...

Page 90: ... only Volume up Volume up Volume down Volume down Change Button Function You can change the default actions of the buttons on your phone After you choose the action for a button the changes automatically save If you re unable to change the action of the buttons contact your administrator Procedure Step 1 Access the Buttons app Step 2 From the Buttons settings screen tap the desired button Step 3 T...

Page 91: ...anner and Barcode app Your system administrator controls the settings for the Barcode app Among other features the system administrator controls the symbols set up the intensity of the scan light and the audible sounds with scan completion The LED light is bright but not a laser Don t stare at the light or let it shine into the eyes Caution Cisco Webex Wireless Phone 800 Series User Guide 81 ...

Page 92: ...nger to scan large 2D barcodes For example it may take the scanner several seconds to read a large 3000 character barcode The scanner lights for the Cisco Webex Wireless Phone 840S are white and green The scanner lights for the Cisco Webex Wireless Phone 860S are red Cisco Webex Wireless Phone 800 Series User Guide 82 Barcode App Scan a Barcode ...

Page 93: ... reader 1 18 inches 2 5 46 centimeters from the barcode that you want to scan Step 3 Press and hold the programmed Scanner button with the light shining across the entire barcode symbol until the light turns off and you hear a beep Related Topics Change Button Function on page 80 Clean the Scanner Window If the scanner isn t working properly clean the scanner window Don t spray cleaner directly on...

Page 94: ...Cisco Webex Wireless Phone 800 Series User Guide 84 Barcode App Clean the Scanner Window ...

Page 95: ...ngs Change the Ringtone If enabled by your administration you can change the ringtone for each registration These ringtone settings are active only when the phone is on and unlocked If the phone is locked the default ringtone from the Settings Sound menu sounds The system administrator can specify a ringtone in the call server This configuration takes precedence over any setting at the user level ...

Page 96: ...cess the Cisco Phone app Step 2 Tap the Overflow menu Step 3 Tap Settings Step 4 To enable hearing aid compatibility mode slide the Hearing aid compatibility slider to the right Step 5 To disable hearing aid compatibility mode slide the Hearing aid compatibility slider to the left Set Automatic Noise Cancellation If you work in a noisy environment you can set your Cisco Phone app to automatically ...

Page 97: ...g You can set the Cisco Phone app ring tone to become gradually louder as the phone rings Procedure Step 1 Access the Cisco Phone app Step 2 Tap the Overflow menu Step 3 Tap Settings Step 4 To set the ring tone to become gradually louder slide the Fade in ring slider to the right Step 5 To turn off this feature slide the Fade in ring slider to the left Set the Phone to Autodial You can set the Cis...

Page 98: ... Your phone like other devices powered by Android has a Settings app that allows you to customize many settings such as Bluetooth connections sound and display To access the Settings app from any screen swipe down on the status bar at the top of the screen and tap the Settings gear icon Note You can also access the Settings app from the Launcher screen Swipe up to open the Launcher Note Procedure ...

Page 99: ...ces select the desired device and tap Pair Step 5 If necessary enter the device pin code Connect a Bluetooth Device After you pair and connect a Bluetooth device to your phone the device automatically connects when it is turned on and close to your phone Only one Bluetooth device can connect to the phone at a time So if you have two paired Bluetooth devices turned on the phone uses the most recent...

Page 100: ...dit the Device name and tap Rename Disconnect a Bluetooth Device You can disconnect the Bluetooth device that is currently paired with your phone Procedure Step 1 Access the Settings app Step 2 Select Connected devices Connection Preferences Bluetooth Step 3 Select the connected device and tap Disconnect Forget a Bluetooth Device If you no longer want your phone to pair with a Bluetooth device you...

Page 101: ...m administrator hasn t disabled the Settings app you can also manually adjust the brightness level of the screen Procedure Step 1 Access the Settings app Step 2 Tap Display Step 3 Tap Brightness level Step 4 Swipe the Brightness level slider to adjust the screen brightness Step 5 If desired turn on Adaptive brightness to automatically adjust the screen brightness based on the environment Change th...

Page 102: ...ze or Display size Step 5 Use the Font size or Display size sliders to adjust the font size and display size respectively Set the Screen to Rotate Automatically You can change the screen to landscape display during some applications Screen rotation is disabled during a hot swap battery change for a Cisco Webex Wireless Phone 860 Note You can also access the screen auto rotate feature from the quic...

Page 103: ...Step 3 Tap Auto rotate screen to toggle this feature on and off Cisco Webex Wireless Phone 800 Series User Guide 93 Settings Set the Screen to Rotate Automatically ...

Page 104: ...Cisco Webex Wireless Phone 800 Series User Guide 94 Settings Set the Screen to Rotate Automatically ...

Page 105: ...luetooth headsets Desktop Chargers Cisco Webex Wireless Phone 840 Desktop Charger Cisco Webex Wireless Phone 840 Desktop Dual Charger Cisco Webex Wireless Phone 860 Desktop Dual Charger Module Cisco Webex Wireless Phone 860 Desktop Battery Charger Module Multichargers Cisco Webex Wireless Phone 840 Multicharger Cisco Webex Wireless Phone 840 Battery Multicharger Cisco Webex Wireless Phone 860 Mult...

Page 106: ...ther devices such as cell phones and two way radios some audio noise may still occur The primary reason that a particular headset would be inappropriate for the phone is the potential for an audible hum This hum can be heard by either the remote party or by both the remote party and you the phone user Some potential humming or buzzing sounds can be caused by a range of outside sources for example ...

Page 107: ...connection We recommend the Cisco Headset 560 Series and Cisco Headset 730 These headsets offer outstanding audio performance For more information about the headsets see https www cisco com c en us products collaboration endpoints headset 500 series index html and https www cisco com c en us products collaboration endpoints headset 700 series index html Desktop Chargers The following desktop charg...

Page 108: ...ireless Phone 860 Desktop Battery Charger Module Set Up the Desktop Charger Modules Follow these steps for all Cisco Webex Wireless Phone 800 Series desktop chargers The following illustration is of the Cisco Webex Wireless Phone 860 Desktop Dual Charger Module Before you begin Ensure that the power supply has the correct plug for your area Procedure Step 1 Place the module on a flat surface withi...

Page 109: ...less Phone 840 Desktop Dual Charger and Cisco Webex Wireless Phone 860 Desktop Dual Charger Module The illustration is of the Cisco Webex Wireless Phone 860 Desktop Dual Charger Module Note Before you begin Ensure that you properly set up the desktop charger Procedure Step 1 With the battery charging contacts down insert a spare battery into the dual charger rear slot Step 2 Insert your phone face...

Page 110: ... Charger Module Procedure With the battery charging contacts facing down insert a spare battery into each charger slot Multichargers The following multichargers are compatible with your phone However the multichargers for the Cisco Webex Wireless Phone 840 and Cisco Webex Wireless Phone 860 are not interchangeable Cisco Webex Wireless Phone 840 and 840S The Cisco Webex Wireless Phone 840 and 840S ...

Page 111: ... Cisco Webex Wireless Phone 860 Desktop Battery Charger Module Table 24 Sample Multicharger Configuration Charger Capacity Cisco Webex Wireless Phone 860 Multicharger Base Configuration Four phones and four batteries With four Cisco Webex Wireless Phone 860 Desktop Dual Charger Modules Two phones and six batteries With two Cisco Webex Wireless Phone 860 Desktop Dual Charger Modules and two Cisco W...

Page 112: ...ith the multicharger base Caution Red and green LEDs blink at powerup Before you begin Ensure that the power supply has the correct plug for your area Procedure Step 1 Place the multicharger base on a flat surface within reach of power outlet Step 2 Insert the tabs on the back of the desktop charger module into the slots on the base Step 3 Rock the desktop charger module forward and use the front ...

Page 113: ...EDs one for each slot Solid red LED indicates that the item is charging Solid green LED indicates that the item is fully charged LED that is off indicates an empty slot or an error condition Before you begin For the 840 phones ensure that you plug in the multicharger For the 860 phones ensure that you properly set up the Cisco Webex Wireless Phone 860 Multicharger Base and install up to four deskt...

Page 114: ...ical contacts inside the charger compartment Do not bend the contacts For light to heavy soil Wipe the charger surface with a water dampened cloth or paper towel to remove most films or residue If the soiling is too stubborn for plain water use a mild detergent solution Lysol isopropyl alcohol or diluted bleach 10 percent or less Wipe battery contacts with a cotton swab dampened with alcohol to re...

Page 115: ...the Cisco Webex Wireless Phone 860 and 860S are not interchangeable with the 840 clips Figure 17 Cisco Webex Wireless Phone 840 and 840S and Clips Scanner Handle for the Cisco Webex Wireless Phone 840S There is a scanner handle available for the Cisco Webex Wireless Phone 840S Figure 18 Cisco Webex Wireless Phone 840S with Scanner Handle Cisco Webex Wireless Phone 800 Series User Guide 105 Accesso...

Page 116: ...ex Wireless Phone 840S in the scanner handle Step 2 Press down on the top end of the phone to snap it in place on the scanner handle Step 3 Scan a barcode with the trigger on the scanner handle to test that it works Related Topics Scan a Barcode on page 82 Cisco Webex Wireless Phone 800 Series User Guide 106 Accessories Install the Cisco Webex Wireless Phone 840S in the Scanner Handle ...

Page 117: ...aller If you re not in a call and you see the message Close proximity detected The sensor may be covered with a finger or paper or something else that blocks light If there s no apparent blockage clean the area of the sensor You re not in a call and the phone goes black and displays the message Close proximity detected The headset connector may be dirty If available blow canned air into the connec...

Page 118: ...edure Step 1 Press and hold the Power button Step 2 Tap Screenshot A notification briefly pops to the foreground and then appears in the notification drawer Step 3 Tap the notification to Share Edit or Delete the screenshot Unless you delete a screenshot you can also locate it in the Files app Note Create a Problem Report from the Phone If you experience a problem with your phone you can create a ...

Page 119: ... Settings Report problem Step 4 After the phone vibrates twice contact your system administrator to provide a description of the issue and approximate time Step 5 Optional If your phone s web browser is enabled download the log bundle from the Device Logs tab to provide to the system administrator Cisco Webex Wireless Phone 800 Series User Guide 109 Troubleshooting Create a Problem Report from the...

Page 120: ...Cisco Webex Wireless Phone 800 Series User Guide 110 Troubleshooting Create a Problem Report from the Phone ...

Page 121: ...d at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS Warning Read the installation instructions before using installing or connecting the system to the power source Statement 1004 Warning Voice over IP VoIP service and the emergency calling service do not function if power fails or is disrupted ...

Page 122: ...e Federal Aviation Administration FAA Battery Safety Notices There is the danger of explosion if the battery is replaced incorrectly Replace the battery only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Statement 1015 Warning Do not touch or bridge the metal contacts on the battery Unintentional discharge of...

Page 123: ...ng Service dialing will not function until power is restored In the case of a power failure or disruption you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing Regulatory Domains The radio frequency RF for this phone is configured for a specific regulatory domain If you use this phone outside of the specific regulatory domain the phone will no...

Page 124: ...in some cases can cause a call to drop Sources of network degradation can include but are not limited to the following activities Administrative tasks such as an internal port scan or security scan Attacks that occur on your network such as a Denial of Service attack SAR This product meets applicable national SAR limits of 1 6W kg The specific maximum SAR values can be found in Compliance Statemen...

Page 125: ... Exposure from radio frequency devices This model meets the applicable government requirements for exposure to radio frequency waves THIS DEVICE MEETS THE LIMITS AS REFERENCED BY ISED RSS 102 R5 FOR EXPOSURE TO RADIO WAVES Your Cisco Webex Wireless Phone 800 Series device includes a radio transmitter and receiver It is designed not to exceed the General populace uncontrolled limits for exposure to...

Page 126: ...health risk The FDA and numerous researchers are continuing studies of RF radiation and health issues Additional information on this subject can be obtained from the FDA web site at http www fda gov The Cisco Webex Wireless Phone 800 Series operates at power levels that are 5 to 6 times lower than most standard cellular Personal Communications Service PCS or Global System for Mobile Communication ...

Page 127: ...user d interférence et 2 ce périphérique doit supporter les interférences y compris celles susceptibles d entraîner un fonctionnement non souhaitable de l appareil La protection des communications ne peut pas être assurée lors de l utilisation de ce téléphone Le présent produit est conforme aux spécifications techniques applicables d Innovation Sciences et Développement économique Canada Canadian ...

Page 128: ...ditions for connection to its network It indicates no endorsement of the product by Spark NZ nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Spark NZ network services Use of IP Networks w...

Page 129: ...mpliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately Further information regarding U S export regulations can be found at https www bis doc gov policiesandregulations ear index htm Important Online Information End User License Agreement The End User...

Page 130: ...Cisco Webex Wireless Phone 800 Series User Guide 120 Product Safety and Security Important Online Information ...

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