1-52
Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0
78-17235-01
Chapter 1 General Troubleshooting
1.9.3 Browser Stalls When Downloading CTC JAR Files from port
Step 12
Click the
OK
button in the System Properties window to accept the changes.
Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP Environment Variables for Solaris
Step 1
From the user shell window, kill any CTC sessions and broswer applications.
Step 2
In the user shell window, set the environment variables to increase the heap size.
Example
The following example shows how to set the environment variables in the C shell:
%
setenv CTC_HEAP 512
%
setenv CTC_MAX_PERM_SIZE_HEAP 128
1.9.3 Browser Stalls When Downloading CTC JAR Files from port
Symptom
The browser stalls or hangs when downloading a CTC Java archive (JAR) file from the port.
Table 1-8
describes the potential cause of the symptom and the solution.
Disable the VirusScan Download Scan
Step 1
From the Windows start menu, choose
Programs > Network Associates > VirusScan Console
.
Step 2
Double-click the
VShield
icon listed in the VirusScan Console dialog box.
Step 3
Click
Configure
on the lower part of the Task Properties window.
Step 4
Click the
Download Scan
icon on the left of the System Scan Properties dialog box.
Step 5
Uncheck the
Enable Internet download scanning
check box.
Step 6
Click
Yes
when the warning message appears.
Step 7
Click
OK
on the System Scan Properties dialog box.
Step 8
Click
OK
on the Task Properties window.
Table 1-8
Browser Stalls When Downloading JAR File from Port
Possible Problem
Solution
McAfee VirusScan
software might be
interfering with the
operation. The problem
occurs when the
VirusScan Download
Scan is enabled on
McAfee VirusScan 4.5
or later.
Disable the VirusScan Download Scan feature. See the
“Disable the
VirusScan Download Scan” procedure on page 1-52
.
