Configuring the Auto Attendant
Working with the Auto Attendant Greetings
SPA9000 Voice System Administration Guide
136
7
Using the IVR Prompts to Change Recordings
The IVR prompts guides you through the process of recording, erasing, and
changing greetings. Refer to the following illustration.
Figure 1 IVR Prompt Menu Call Flow
Menu-1
Play prompt (“Please enter message
number followed by the # key”)
User enters
prompt key
(1-10)
Menu-2
Play prompt (“Enter 1 to record,
enter 2 to review, enter 3 to
delete, enter * to exit”)
Retrieve the
prompt data and
play prompt
User enters 2
User enters 1
User enters *
Menu-3-A
Play prompt (“You may record your
message after the tone. When
finished, press #.”)
Goto menu-1
User records
a prompt
Menu-4-A
Play prompt (“to save enter 1, to
review enter 2, to rerecord enter
3, to exit enter *.”)
Play prompt
(“Value saved”)
User enters 1
Play user
recorded
prompt
User enters 2
User enters 3
User enters *
User enters
72255 from IVR
Goto menu-3-A
Goto menu-2
Goto
menu
4-A
Goto menu-2
User enters 3
Menu-3-B
Play prompt (“
e
nter 1 to
confirm, enter
* to exit
User enters 1
Erase message
User enters *
Play prompt
(“Message erased.”)
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