39-3
Cisco IE 3000 Switch Software Configuration Guide
OL-13018-03
Chapter 39 Troubleshooting
Recovering from a Lost or Forgotten Password
Step 8
If you had set the console port speed to anything other than 9600, it has been reset to that particular
speed. Change the emulation software line speed to match that of the switch console port.
Step 9
Load any helper files:
switch:
load_helper
Step 10
Start the file transfer by using the Xmodem Protocol.
switch:
copy xmodem: flash:
image_filename.bin
Step 11
After the Xmodem request appears, use the appropriate command on the terminal-emulation software to
start the transfer and to copy the software image into flash memory.
Step 12
Boot the newly downloaded Cisco IOS image.
switch:
boot flash:
image_filename.bin
Step 13
Use the
archive download-sw
privileged EXEC command to download the software image to the
switch.
Step 14
Use the
reload
privileged EXEC command to restart the switch and to verify that the new software image
is operating properly.
Step 15
Delete the flash:
image_filename.bin
file from the switch.
Recovering from a Lost or Forgotten Password
If you lose or forget your password, you can delete the switch password and set a new one.
Before you begin, make sure that:
•
You have physical access to the switch.
•
At least one switch port is enabled and is not connected to a device.
To delete the switch password and set a new one, follow these steps:
Step 1
Press the
Express Setup
button until the SETUP LED blinks green and the LED of an available switch
downlink port blinks green.
If no switch downlink port is available for your PC or laptop connection, disconnect a device from one
of the switch downlink ports. Press the
Express Setup
button again until the SETUP LED and the port
LED blink green.
Step 2
Connect your PC or laptop to the port with the blinking green LED.
The SETUP LED and the switch downlink port LED stop blinking and stay solid green.
Step 3
Press and hold the
Express Setup
button. Notice that the SETUP LED starts blinking green again.
Continue holding the button until the SETUP LED turns solid green (approximately 5 seconds). Release
the
Express Setup
button immediately.
This procedure deletes the password without affecting any other configuration settings. You can now
access the switch without a password through the console port or by using the device manager.
Step 4
Enter a new password through the device manager by using the Express Setup window or through the
command line interface by using the
enable secret
global configuration command.