11.0 TROUBLESHOOTING
R599790 - FORCE Series User Manual
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and go to the Main Menu>Configuration>Communication submenu and check the check boxes for Front IR Enabled
and Rear IR Enabled are checked. Enable them if they were disabled and try again.
4. Projector is busy. If the projector is busy in a warm-up mode or in a cool-down mode, the commands from the
remote keypad may be ignored. Wait until the projector reaches a stable state (Power ON or Stand By) and try
again.
5. Press the PROJ key on the remote keypad. If this brings up a pop-up box on the OSD, ensure that the check box
is marked to enable the projector.
6. Using the XLR connector, use the remote as a “wired” keypad. If it does work and all the IR sensors have been
enabled, then there may be a problem with the IR sensors.
11.5 OSD
The OSD Menu does not display
•
Using the LCD, ensure that OSD menu is enabled, scroll-down until the item OSD appears. The LCD shows
“OSD: off”. Press and hold the OSD soft key on the built-in keypad. The LCD now shows “OSD on” then press
the menu key on the remote keypad.
•
Or press and hold the OSD key on the remote keypad for 2-3 seconds, then press the menu key.
11.6 Ethernet
Trouble Establishing Communication with Projector
•
Ensure any address changes have been saved, and reboot to implement. If you still have trouble establishing
communications with a projector added to an existing Ethernet network, the projector’s IP address is likely in
conflict with another address already in use. Contact your network administrator.
•
Ensure Ethernet settings are valid for the site. All devices should have the same subnet mask yet unique IP
addresses.
11.7 Displays
The projector is on but there is no display
1. Was a lens cover accidently left on? Remove lens cover.
2. On the LCD display, check that the shutter is open. This will also be indicated by the shutter LED being green.
3. Is the correct input selected. Check cable connections.
4. Check if menus appear on the screen.
5. Can you access test pattern? Ensure a full black test pattern has not been selected for display, press Menu
to access test patterns, then cycle patterns with keys. Check your source connections again.
Severe Motion Artifacts
1. Most likely there is a synchronization problem with reversed 3-2 pull-down in 60Hz-to-24Hz film-todigital
conversion in your source. Correct at the source.
2. Set the projector to run in Free run. Open OSD menu and go to Input Switching & PIP. Ensure that running mode
is set to Free run not to Frame Lock.
3. Display a test pattern on the screen, pressing the Test button on the remote keypad. The test pattern should be
displayed correctly. If not, contact your dealer for assistance.
Image Appears ‘Squeezed’ or Vertically Stretched into Center of Screen
1. Run auto setup, pressing Auto button on the remote keypad.
2. Check your Resizing selection.
The Display is Jittery or Unstable
1. If the display is jittery or blinking erratically, ensure that the source is properly connected and of adequate quality
for detection. With poor quality or improperly connected source, the projector will repeatedly attempt to display an
image, however briefly.
2. The horizontal and vertical scan frequency of the input signal may be out of range for the projector. Refer to
Section 7 Specifications for scan frequency ranges.
3. The sync signal may be inadequate. Correct the problem at the source.
The Display is Faint
1. Brightness and/or contrast and/or gamma may be set incorrectly.
2. The source may be double terminated. Ensure the source is terminated only once.
3. The source (if non-video) may need a different sync tip clamp location.
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