Getting Help
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4 Getting Help
Under normal circumstances, problems are caused by hardware, software, or improper operation of users. If
there are any problems, first observe error messages and store them; analyze the possible reasons and use
the methods provided in “4.1 Basic check” as reference and perform primary check to solve the problems.
You can also contact our customer service center and provide error messages collected. We will assist you
in solving problems as fast as we can. Please check Section 4.2 for detailed contact information or via
online for the nearest technical support contact information.
4.1 Basic Check
If any problems occur on the 3656 Series Vector Network Analyzer you are using. You can check them
yourself following the below guidance. If the problems persist, please contact us.
If it cannot be started after pressing
【
ON/Standby
】
, please check whether the power cord is
connected, or whether the indicator lights next to
【
ON/Standby
】
key are lit; If nothing wrong
with the aforementioned problems, then it might be an instrument failure, please contact us for
repair.
If 3656 Series Vector Network Analyzer cannot enter the system after startup, then restart it. If
nothing wrong with the aforementioned problems, then it might be an abnormal startup in
contingency of Windows System, and the instrument can run normally; otherwise, it is an
instrument failure, please contact us for repair.
If “DSP Initialization Failed” occurs to 3656 Series Vector Network Analyzer before entering the
analyzer programs, or “EEPROM Test Failure” prompts pop up, then it is an instrument failure,
please contact for repair.
If 3656 Series Vector Network Analyzer cannot communicate via LAN, first confirm whether the
current network supports the Internet access, and then check the yellow LED indicator next to the
LAN interface on the rear panel. If this indicator is not flashing, then check whether LAN cable is
well connected.
Summary of Contents for 3656 Series
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