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VK Troubleshooting
Cannot log into a Storage Server from a Viewer.
Situation
You cannot log into a Storage Server from a Viewer.
Solution
Check the following:
• The login user name and password are correct.
• The network between the server and the Viewer has no problem.
• The IP address of the server to which you want to login is correct.
• The ping command succeeds for the server from the Viewer.
• When the proxy is configured in Internet Explorer, change the settings to
exclude the VK server.
Cannot view live video.
Situation
You cannot view live video.
Solution
Check the following:
• If “Could not connect to camera” is displayed in the Video Window, check
whether the power source of the Camera Server and the network have no
problem.
• An error is displayed in the Timeline in the Viewer.
➝
If “Connect to <Camera Server IP Address>: Error Occurred” is displayed,
check whether the power source of the Camera Server and the network
have no problem.
• The screen goes black when layout is switched, but video is displayed after
a few seconds.
➝
Too many Camera Servers that exceed the performance of your PC are
displayed in the Viewer, or a live frame rate that exceeds the performance
of your PC is set. Reduce the number of Camera Servers to be displayed,
or decrease the live frame rate.
When a layout sequence is running in the Viewer, the Video Window suddenly goes
black and video of the Camera Server cannot be displayed.
Situation
When a layout sequence is running, the Video Window goes black and video
of the Camera Server cannot be displayed.
Solution
When many Camera Servers are placed in one layout and a layout sequence
is run in a short time, system resources required for communication may run
short. Reduce the number of Camera Servers to be displayed in a layout, or
make the switching interval for layout sequences longer.
Summary of Contents for VK-16
Page 12: ...12 ...
Page 13: ...Chapter 1 System Overview ...
Page 15: ...Chapter Overview 15 1 System Overview ...
Page 19: ...19 1 System Overview ...
Page 36: ...36 ...
Page 37: ...Chapter 2 Installation ...
Page 43: ...Chapter 3 Storage Server Configuration Reference ...
Page 69: ...Chapter 4 Registering Camera Server and Setting Recording Schedule ...
Page 144: ...144 ...
Page 145: ...Chapter 5 Viewer Reference ...
Page 147: ...147 5 Viewer Reference ...
Page 204: ...204 ...
Page 205: ...Chapter 6 Operation and Management ...
Page 212: ...212 ...
Page 213: ...Chapter 7 Backup Scheme ...
Page 228: ...228 ...
Page 229: ...Chapter 8 System Maintenance ...
Page 235: ...Chapter 9 Troubleshooting ...
Page 271: ...Appendix ...
Page 281: ...281 10 Appendix ...