Chapter 8
Troubleshooting
8-23
Problem
Cause
Solution
Envelopes do not load
Envelopes may not match
Envelopes must be U.S.
(continued)
specifications for this unit.
Commercial number 10
(9.5
×
4.1 inches) or
European DL envelopes
(220
×
110 mm).
Faxing Problems
Problem
Cause
Solution
Cannot send a
The MultiPASS may have
Unplug the unit and let it
document
overheated.
cool for several minutes. Try
sending again.
The MultiPASS may not be
If you have a pulse line, be
set for the type of telephone
sure the MultiPASS is set
line in use (pulse/tone).
for pulse dialing.
The document may not
Remove the document, stack
have been fed correctly
it, and feed it into the unit
into the MultiPASS.
correctly (see page 1-14).
Make sure the operator panel
is closed.
The one-touch or coded
Check the one-touch or coded
speed dialing number you
speed dialing button and be
used may not be registered
sure it is registered correctly.
for the feature you want
to use.
The other party’s fax may be
Call the other party and ask
out of paper.
them to make sure paper is
installed.
There may be other documents
Allow time for the current
being sent from memory.
document to finish sending.
The telephone line may not
Make sure there is a dial tone
be working properly.
when you lift the telephone.
If not, contact the local
telephone company.
The receiving fax machine may
Make sure the receiving fax
not be a G3 fax machine.
machine is compatible with
the MultiPASS (which is a G3
fax machine).
MPC-635—USERS MANUAL/V000/06-99
T
roub
leshooting
Summary of Contents for MP-C635
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