8-20
Troubleshooting
Chapter 8
Problem
Cause
Solution
Fonts do not print as
Bitmapped fonts designed
Make sure you installed an
smoothly rounded
for dot matrix printers do
outline font manager, such
characters
not print smoothly rounded
as Adobe
®
Type Manager or
characters when used with
that you are choosing a
high resolution printers like
TrueType
®
font.
the MultiPASS.
Certain MS fonts, such as
Choose another font.
MS Serif, will print jagged.
Blurred or smudged ink
The print medium you are
Try a different paper type;
using may not be supported
however, use only print media
by the MultiPASS.
specified in Appendix A,
Specifications
(see page A-1).
You may be printing on
Paper has a right side for
the wrong side of the sheet.
printing. If the print quality is
not as clear as you would like,
try turning the paper over and
printing on the other side.
Color Printing and Copying Problems
Problem
Cause
Solution
Printer prints only in
The MultiPASS printer driver
Make sure the MultiPASS is
black (you are printing
may not be selected.
the default printer in your
from an application that
application.
supports color printing
but your output is
The printer driver may not be
Check that you selected Full
black ink only)
selecting color.
Color in the Color dialog
(accessed by clicking the Color
button in the Print dialog).
The color BJ cartridge may
Print the Nozzle Check pattern
not be installed or may not to make sure the BC-21e Color
be working properly.
BJ Cartridge is installed and
firing correctly.
If a BJ tank is empty, replace it.
The print head unit may
Clean the print head (see
need cleaning.
page 7-8).
MPC-635—USERS MANUAL/V000/06-99
Summary of Contents for MP-C635
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