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6
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Troubleshooting > Error Messages
Troubleshooting > Error Messages
No.
Messages
Timing of display
Cause
Remedy
11 An error occurred.
Error Code: [xxx]
UGW linkage (main
screen)
UGW linkage was turned ON when eRDS was OFF.For a device using eRDS, turn ON the eRDS. For a device not using eRDS, turn OFF the
UGW linkage.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version
Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the
sales company.
An internal error occurred at the time of acquiring
delivery information.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version
Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the
sales company.
On-site (error dialogue)
An internal error occurred at the time of acquiring
applicable firmware information.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version
Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the
sales company.
An internal error occurred at the time of sending
approval information.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version
Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the
sales company.
An internal error occurred at the time of delivery
order
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version
Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the
sales company.
Immediate download
(error dialogue)
An internal error occurred at the time of requesting
firmware delivery information.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version
Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the
sales company.
During the download, all space in the storage disk
was occupied. (DiskFull)
After adding vacant space of the storage disk, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version
Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the
sales company.
At the end of receipt, an internal error occurred.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version
Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the
sales company.
Manual update (error
dialogue)
At the update start, an internal error occurred.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version
Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the
sales company
Automatic update (error
dialogue)
At the update start, an internal error occurred.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version
Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the
sales company.
Deletion of downloaded
firmware
At the time of notifying cancellation, an internal
error occurred.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version
Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the
sales company.
Summary of Contents for imageRUNNER ADVANCE 6075 Series
Page 4: ...Blank Page ...
Page 318: ...3 3 Periodic Service Periodic Service Periodical Service Operation Item ...
Page 565: ...5 5 Adjustment Adjustment Overview When replacing parts ...
Page 686: ...7 7 Error Code Error Code Overview Error Code Jam Code Alarm Code ...
Page 783: ...8 8 Service Mode Service Mode Overview COPIER FEEDER SORTER BOARD ...