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Wrinkles

Introduction

Gradient banding within swath for glossy print modes. Only for high coverage mixed colors.

Solve wrinkles on your print. Wrinkles show as rough repeating patterns especially in black.
Follow the procedure below. You can stop at any time in the procedure when the problem is
solved.

Wrinkles

Procedure

1.

Increase the [Optimized color profiling] value to +1 in the RIP. See

Change the media settings on

2.

Adjust the profile: reduce ink limit in color profile (mainly black) (media verification profile).

3.

Select a slower print mode.

After you finish

When the problem is not solved, contact your application specialist or local Service
representative.

Wrinkles

340

Chapter 9 - Troubleshooting and support

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Summary of Contents for Colorado M Series

Page 1: ...Colorado M series Extended operation guide 2023 Canon Production Printing ...

Page 2: ...ns nor of technical performance or suitability for particular applications The content of this publication may be subject to changes from time to time without notice CANON PRODUCTION PRINTING SHALL NOT BE LIABLE FOR ANY DIRECT INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY NATURE OR LOSSES OR EXPENSES RESULTING FROM THE USE OF THE CONTENTS OF THIS PUBLICATION Trademarks Canon is a registered trademark o...

Page 3: ...on software against cyber security threats Policy Guidelines Rules Canon s Secure Development Life Cycle SDLC process is an agile based development process that also models itself comparing with the National Institute of Standards and Technology NIST and Open Web Application Security Project aka OWASP It uses the practice of sprints to take advantage of the continuous delivery and flexibility that...

Page 4: ... of open source software modules contained in the above identified Canon Production Printing software of which you legitimately would like to obtain the source code We will provide you with a find place where you can obtain a machine readable copy of the source code or we will deliver a complete machine readable copy of the corresponding source code of the respective open source software component...

Page 5: ...1 Media specifications 42 General workflow for using media 43 Configure media in the RIP 44 Manage media profiles in ONYX 44 Install a downloaded media profile in ONYX 45 Create a new media profile in ONYX 47 Copy an existing media profile and edit it in ONYX 48 Sync and delete media types in ONYX 53 Manage media profiles in Caldera 55 Install a downloaded media profile in Caldera 56 Create a new ...

Page 6: ...edia roll from the drawer 162 Chapter 5 Print a job 165 General workflow for printing a job 166 Print a job 167 Perform actions on a submitted job 170 Status on the operator panel 171 Use the PRISMAsync Remote Control app 173 Chapter 6 Maintain the system 175 Maintain the print quality 176 Guidelines to maintain the print quality 176 Start automatic maintenance 180 Start manual maintenance 182 Sta...

Page 7: ...eshoot the use of HTTPS 279 Change the HTTPS security settings 281 Configure PRISMAsync Remote Control 282 Test PRISMAsync Remote Control 284 Manage users for PRISMAsync Remote Control 286 Make a backup 287 Restore a backup 288 Enable system installation from USB 289 Chapter 9 Troubleshooting and support 291 Tips and tricks 292 General support 294 Change the regional settings 294 Set the energy sa...

Page 8: ...ent between gloss and matte in FLXfinish mode 347 Solve specific media transport problems 348 Bulging media 348 Wrinkling media 349 Waves in media 350 Curling media 351 Drifting media 352 Slipping media during calibration 353 Clean pollution on the printer 354 Guidelines for cleaning uncured ink 354 Clean the media cover 355 Clean the guide plate and replace the foams and roller assy 357 Error cod...

Page 9: ...Chapter 1 Introduction ...

Page 10: ... a job Print a job on page 167 Improve quality Improve quality on page 249 Maintenance Maintain the print quality Maintain the print quality on page 176 Maintain the rest of the printer Maintain the printer on page 210 Network and security Network and security options Configure the network and security settings on page 259 Troubleshooting Clear jams stop the printer General troubleshooting on page...

Page 11: ...anages the jobs such as pausing resuming and deleting jobs loading winding and cutting media etc Operates the printer and takes care of the daily use Maintains the printer such as cleaning the matrix plate maintenance station refilling ink etc System administrator Configures and manages the network Configures and manages the security settings Keeps the system up to date and secure Controls access ...

Page 12: ...echnology The Colorado M series has a modular design so there are numerous configurations possible There are 4 basic configurations Colorado M3 Colorado M3W Colorado M5 Colorado M5W On the operator panel the configuration type is displayed at the top right hand side of the screen About the Colorado M series 12 Chapter 1 Introduction ...

Page 13: ... 16 Stickers Take note of the safety and precaution stickers in and on the machine You can find an explanation of all the stickers in the safety chapter in this operation guide Working with UVgel ink The Colorado M series UVgel ink needs to be handled with care Follow the instructions in this manual to work with ink safely and read all the warnings before you start the procedure When you have to c...

Page 14: ...ncerning operations that may lead to death or injury to persons if not performed correctly To use the machine safely always pay attention to these warnings CAUTION Indicates a caution concerning operations that may lead to in jury to persons if not performed correctly To use the ma chine safely always pay attention to these cautions This indication can concern hazards that have a specific CAU TION...

Page 15: ... notes is highly recommended Body protection symbols This manual uses the following body protection symbols to indicate that it is important to protect yourself before performing a specific task or action Symbol Type of symbol Indicates IMPORTANT Hand protection Wear the mentioned type of gloves when you perform this task or action IMPORTANT Eye protection Use the mentioned type of eye protection ...

Page 16: ...the downloads website under the prod uct name Available as a PDF file in multiple languag es Online help Embedded in the application via a weblink Available in multiple languages MSDS Safety data sheet On the downloads website under the prod uct name Available as a PDF file Care and Use poster On the downloads website under the prod uct name Available as a PDF file Technical guides such as profili...

Page 17: ...Instruction videos Available documentation Chapter 1 Introduction 17 ...

Page 18: ...ition 2 since the media is still fed through the slot for position 1 4 White ink With this license the operator is allowed to use white ink print modes For installed Colorado M series configurations this upgrade requires 1 The license for white ink 2 A printhead for white ink 3 A service visit for installation and calibration of the printhead You can downgrade the license for white ink This is non...

Page 19: ...oll in the drawer O O O O White ink O X O X Temporary speed license M5 O O Colorado M series speed license M5 O O X X Jumbo roll interface O O Colorado M series magnetic media kit O O O O X standard O optional not applicable Optional features Chapter 1 Introduction 19 ...

Page 20: ...Optional features 20 Chapter 1 Introduction ...

Page 21: ...Chapter 2 Safety information ...

Page 22: ...ESS FOR A PARTICULAR PURPOSE OF USE OR NON INFRINGEMENT CANON PRODUCTION PRINTING SHALL NOT BE LIABLE FOR ANY DIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE OR LOSSES OR EXPENSES RESULTING FROM THE USE OF THE CONTENTS OF THIS PUBLICATION Canon Production Printing reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation t...

Page 23: ...s of hazard Symbol Type Description WARNING Indicates a warning concerning operations that may lead to injury or even death to persons if not performed correctly To use the machine safely always pay attention to these warn ings CAUTION Indicates a caution concerning operations that may lead to in jury to persons if not performed correctly To use the ma chine safely always pay attention to these ca...

Page 24: ...ning shock hazard Dis connect all power plugs from their electri cal outlet before you start a maintenance or repair action Warning Electricity Double pole neutral fusing Risk of electric shock Disconnect mains before servicing Warning Electricity The machine must be connec ted to a grounded power outlet Caution Electricity High leakage current The ma chine must always be connected to a grounded p...

Page 25: ...ical shock fire or malfunction of the machine If the power cord is damaged immediately switch off the power switch and unplug the power cord from the power outlet Contact your authorized service representative Do not use a multiple outlet adapter or an extension lead Contact your authorized service representative if an extension lead is required The use of an extension cord may result in fire or e...

Page 26: ...g the chemical emission below the limits do not place the machine in a room which is too small or insufficiently ventilated See the Product Safety Data Sheet of the machine for the ventilation recommendations Operation WARNING Do not lean lie or stand on any part of the machine including parts that can be pulled outwards e g media drawers Read the User Documentation carefully before operating the ...

Page 27: ...other injuries Relocation of the machine CAUTION Disconnect the power cord and other cables before you move the machine Only skilled person s are allowed to move the machine Actions in response to problems WARNING In case smoke and or fire is noticed Immediately try to close in a safe way all machine covers and doors so that the smoke or fire stays within the enclosure of the machine Prevent perso...

Page 28: ...r recommends and that are developed for the machine Use maintenance materials and other materials for their intended purpose only Ink polluted gloves are considered chemical waste and must be disposed according to local regulations Dispose of waste of consumables supplies and maintenance materials and its packaging containing residues according to federal state and local regulations From the point...

Page 29: ...ed gloves and uncured media are considered chemical waste and must be disposed according to local regulations If ink contacts your skin clean immediately with soap and water Do not use alcohol or other solvents If ink contacts your eye s flush with water consult the ink related Safety Data Sheet SDS and contact a doctor Inks are not suitable for food related or children related applications Always...

Page 30: ... printer and avoids damage to the machine Disposal of parts WARNING All parts are produced according to the sustainability policy of Canon Production Printing You can discard all used parts into a common dustbin or follow your local or national sustainability and waste disposal procedures Magnetic parts WARNING This machine contains static magnetic part s where there may be a risk of interference ...

Page 31: ... when there is no media present Keep your fingers away because the tension bar can fall down The winder has an emergency stopping device It is located on the winder Activating this emergency stopping device stops all winder motion Safety System Chapter 2 Safety information 31 ...

Page 32: ...Safety System 32 Chapter 2 Safety information ...

Page 33: ...Chapter 3 Explore the system ...

Page 34: ...cess the operator panel access the roll winder collect your print or replace the knife Number Component 1 Knife compartment 2 Guide plate 3 Take up media roll 4 Power switch 5 Roll winder 6 Operator panel 7 On off button The components of the printer media output side 34 Chapter 3 Explore the system ...

Page 35: ...ide and can be used to wind the printed media Number Component 1 Power switch winder 2 Guide plate 3 Take up media shaft 4 Tension bar For inside winding you need the take up media shaft with a gear that is marked with the number 2 The components of the roll winder Chapter 3 Explore the system 35 ...

Page 36: ...ter sides you can perform maintenance actions Filter configuration Exhaust configuration Number Component 1 Filter fan filter configuration 2 Chiller 3 Exhaust exhaust configuration 4 Ink bottle The components of the printer sides 36 Chapter 3 Explore the system ...

Page 37: ... load media open the top cover get access to the maintenance tray and printhead maintenance Number Component 1 Manual maintenance door 2 Top cover 3 Media cover 4 Media drawer 5 Maintenance drawer 6 Maintenance tray The components of the printer media input side Chapter 3 Explore the system 37 ...

Page 38: ...wer on the media input side to load your media rolls Number Component 1 Roll loading station 2 Media roll position 1 3 Media roll position 2 Number Component 1 Locking mechanism 2 Feed media shaft 3 Roll clamp The components of the media drawer 38 Chapter 3 Explore the system ...

Page 39: ...access the carriages the platen area and perform several maintenance actions Number Component 1 Filter filter configuration 2 Knife 3 X tran rollers 4 Curing carriage 5 Platen 6 Printhead carriage 7 Maintenance station The components of the printer top cover open Chapter 3 Explore the system 39 ...

Page 40: ...The components of the printer top cover open 40 Chapter 3 Explore the system ...

Page 41: ...Chapter 4 Handle the media ...

Page 42: ...icensed Automatic and manual feed Number of input rolls 2 automatic roll feeding and switching depending on media used li censed Media take up system Both loose and tight winding possible 5 3 mm 0 21 inch is the minimum print margin no Automatic Advance correction Print margins are 8 9 mm 0 35 inch with Normal Automatic Advance Correction 17 5 mm 0 69 inch with Enhanced Automatic Advance Correctio...

Page 43: ...are media for printing on page 89 Load a media roll in the media drawer a core on the roll winder and calibrate your media 3 Print with or without winding on page 125 Print without winding or tape media to the take up roll core to wind media with or without a tension bar 4 Cut and unload media on page 153 Cut media and unload a roll from the winder and the media drawer General workflow for using m...

Page 44: ...ile for each media type You can use ONYX as the RIP software to manage media profiles You can Install a downloaded media profile in ONYX on page 45 Create a new media profile in ONYX on page 47 Copy an existing media profile and edit it in ONYX on page 48 Sync and delete media types in ONYX on page 53 For more information on the use of ONYX use the ONYX documentation Configure media in the RIP 44 ...

Page 45: ... You can download a media profile via ONYX Media Manager or via your local sales and support channel Media profiles are also available on graphiPLAZA Procedure 1 Open the ONYX RIP queue 2 Click on Media Manager The Media Manager application opens 3 Click on the Colorado M series printer icon and click on Media library above Install a downloaded media profile in ONYX Chapter 4 Handle the media 45 ...

Page 46: ...a profiles in the selected file 6 Select the media profiles you want to import and click on Import The window closes 7 Click on Ok to close the Configure printer window 8 In the RIP queue you can see that the media profiles are installed and can be used Install a downloaded media profile in ONYX 46 Chapter 4 Handle the media ...

Page 47: ...in ONYX NOTE Profiling is an expert task which requires additional information and tools not covered by this manual Contact your local support organization when you want to create or change media profiles For more information see Colorado colour management resources on graphiPLAZA Create a new media profile in ONYX Chapter 4 Handle the media 47 ...

Page 48: ...intheads NOTE This manual provides you with basic information in order to create and change media profiles Profiling is an expert task which requires additional information and tools not covered by this manual Contact your local support organization when you want to create or change media profiles Procedure 1 Open the ONYX RIP queue 2 Click on Media Manager The Media Manager application opens Copy...

Page 49: ...ado M series printer icon and click on Media library above 4 Select the media profile from the list and click on Make Copy A new window opens Copy an existing media profile and edit it in ONYX Chapter 4 Handle the media 49 ...

Page 50: ...the list and click on Edit A new window opens 7 Click on the Next icon For more information on the general steps use the ONYX documentation 8 You can change the media settings under Basic Media Profile Settings Copy an existing media profile and edit it in ONYX 50 Chapter 4 Handle the media ...

Page 51: ...media settings on page 76 IMPORTANT Do not change the media category this can cause damage to the printheads Check the media thickness as your new media might have a different thickness than the media of the copied media profile Copy an existing media profile and edit it in ONYX Chapter 4 Handle the media 51 ...

Page 52: ...mode under Add Edit Modes For more information see Select a print mode on page 84 14 You can change the specific print mode settings under Basic Print Mode Settings NOTE Fill in the same name as the selected print mode to avoid confusion 15 Click on Mode options A new window opens 16 You can change the rest of the media settings For more information see Change the media settings on page 76 17 Clic...

Page 53: ...he Colorado M series printer name 3 In the top right pane click on Device Info 4 To sync media types 1 Click on Sync Media Types NOTE Always sync media types after you made an import The synced media become visible on the operator panel under Media Media type 5 To delete media types 1 Click on Delete Media Types 2 Select the media types to be deleted from the list You can select multiple media typ...

Page 54: ... on Ok to delete the selected media from the printer The selected media are deleted from the list on the operator panel under Media Media type Sync and delete media types in ONYX 54 Chapter 4 Handle the media ...

Page 55: ...u can use Caldera as the RIP software to manage media profiles You can Install a downloaded media profile in Caldera on page 56 Create a new media profile in Caldera on page 59 Copy an existing media profile in Caldera and edit it on page 60 Sync and delete media types in Caldera on page 64 For more information on the use of Caldera use the Caldera documentation Manage media profiles in Caldera Ch...

Page 56: ...nd support channel saved in a calpatch file for Caldera calpatch Media profiles are also available on graphiPLAZA Procedure 1 Open Caldera 2 Double click on the EasyMedia icon A window opens 3 Select the printer icon and click on Next 4 Select your printer and click on Next Install a downloaded media profile in Caldera 56 Chapter 4 Handle the media ...

Page 57: ...w opens 6 Click on Install patch The file selection window opens 7 Browse to your calpatch file calpatch and click on Load A window with profiles opens Install a downloaded media profile in Caldera Chapter 4 Handle the media 57 ...

Page 58: ... the profiles you want to install and click on Install selection 9 A message appears with the number of installed profiles click on Ok Install a downloaded media profile in Caldera 58 Chapter 4 Handle the media ...

Page 59: ... Caldera NOTE Profiling is an expert task which requires additional information and tools not covered by this manual Contact your local support organization when you want to create or change media profiles For more information see Colorado colour management resources on graphiPLAZA Create a new media profile in Caldera Chapter 4 Handle the media 59 ...

Page 60: ...ge media profiles Profiling is an expert task which requires additional information and tools not covered by this manual Contact your local support organization when you want to create or change media profiles Procedure 1 Open Caldera 2 Double click on the EasyMedia icon in the ApplicationBar A window opens 3 Select the printer icon and click on Next Copy an existing media profile in Caldera and e...

Page 61: ...l in the values in the media window For more information on the general settings use the Caldera documentation 8 Fill in the new media profile name under Main Settings 9 Check the media settings Under Parameters Change the media settings on page 76 NOTE You cannot change the media category of a media profile in Caldera Check especially the media thickness as your new media might have a different t...

Page 62: ...on Ok The window closes 11 Click on Next 12 Click on New to create a new media project print mode with media settings or select a media project from the list and click on Edit to edit Copy an existing media profile in Caldera and edit it 62 Chapter 4 Handle the media ...

Page 63: ...ngs Under Resolution Select a print mode on page 84 Under Parameters Change the media settings on page 76 14 Click on Ok and if needed follow the rest of the steps Copy an existing media profile in Caldera and edit it Chapter 4 Handle the media 63 ...

Page 64: ...become visible as media types on the operator panel instantly Sometimes you also want to delete media types from this list Procedure 1 Open Caldera 2 Double click on the EasyMedia icon A window opens 3 Select the printer icon and click on Next 4 Select your printer and click on Next 5 To delete media types Sync and delete media types in Caldera 64 Chapter 4 Handle the media ...

Page 65: ... on Delete and confirm per media type The media types are immediately removed from the printer They are removed from the list on the operator panel under Media Media type 6 To delete all media types from the printer Sync and delete media types in Caldera Chapter 4 Handle the media 65 ...

Page 66: ...ter NOTE All media types on the printer are deleted this also includes media types added via other RIPs 7 To sync media types 1 Click on Export all Medias from Rip to Printer to sync the media types of the RIP with the printer They are removed from the list on the operator panel under Media Media type Sync and delete media types in Caldera 66 Chapter 4 Handle the media ...

Page 67: ...information regarding spot colors will be provided on the right hand side If the media is set up correctly it will show CMYKSS at the ink configuration 2 defined spots Media profile settings for Caldera Caldera does not need to use a CMYKSS profile The current CMYK profiles can have FLXfinish added to it The only thing that needs to be done is that either the Gloss High Quality print mode is copie...

Page 68: ...e is made up correctly and will be printed in matte and gloss when using the FLXfinish print mode PDF file settings for Caldera In order to verify if the PDF file is made up correctly some things need to be checked 1 Open the correct printer version 2 Set the correct media profile and print mode 3 Drag the desired FLXfinish PDF file to the image selection area 4 Go to the Spot button FLXfinish in ...

Page 69: ...the file itself in the files window This will allow the file to be opened and checked on the CMYK and Spot color percentages 7 Hovering the mouse over the Spot Color area should give a CMYK value and a Spot Color value named S FLXfinish in the RIP Chapter 4 Handle the media 69 ...

Page 70: ...FLXfinish in the RIP 70 Chapter 4 Handle the media ...

Page 71: ...for Onyx Check the media profile and print mode at the following location Go to the media manager select the media profile and the information regarding spot colors will be provided on the right If the media is set up correctly it will show CMYKSS at ink configuration and 2 defined spots NOTE It is possible that different colors for Spot1 White and Spot2 FLXfinish are used per media profile The me...

Page 72: ...profile and print mode When the file has been made up for White ink Output should equal CMYK 2 spots Format in the Source Image section should equal CMYK 2 spots 3 To check that the White part will be printed hover the mouse over an area in the image that should be printed in White Check at the bottom of the Job Editor whether there is a CMYK White ink in the RIP 72 Chapter 4 Handle the media ...

Page 73: ...value and Spot1 value If that is the case the PDF file is made up correctly and will be printed in white when using the white print modes White ink in the RIP Chapter 4 Handle the media 73 ...

Page 74: ...re using For more information see Manage media profiles in ONYX on page 44 Manage media profiles in Caldera on page 55 Media categories Use the information on the sticker of the media box to choose the right media category When it is difficult to decide use the overview to choose the correct category Media category Characteristics Paper Can be torn by hand Is humid sensitive will deform permanentl...

Page 75: ...a with opaque liner Light banner 400 gsm 221 lb bond Smooth surface Is flexible Cannot be torn by hand Heavy banner 400 gsm 221 lb index Smooth surface Is flexible Cannot be torn by hand Light film Smooth surface Film Smooth surface Is difficult to tear by hand Thick film 200um Smooth surface Is difficult to tear by hand Canvas Made of cotton Rough surface Heavy media weight Cannot be torn by hand...

Page 76: ...age to your printer which may void your machine warranty service NOTE Changing the media settings can result in poor print quality This manual provides you with basic information in order to create and change media profiles Profiling is an expert task which requires additional information and tools not covered by this manual Contact your local support organization when you want to create or change...

Page 77: ...or mirror like media You can combine this setting with other marker settings On white media the printer detects black markers better than yellow mark ers Take note that black markers are visible with the naked eye unlike the yellow markers Black markers may have to be cut out from the printed out put depending on your applications When the printer cannot read the markers due to the media type used...

Page 78: ...tension bar or Locked tension bar Always re calibrate the media after you changed the vacuum power Location of the zones A B C D E with 1 media transport direction 1 Swath boundary Two adjoining swaths passes of the printhead must be positioned without overlap dark lines or gap white lines Winding ten sion Controls winding For printing without winding or for winding without ten sion bar select No ...

Page 79: ...ll be done just before printing at the position of the printhead You can open the top cover and you can place the media manually in posi tion Suitable for printer cutter Controls the use of the printer cutter Disable the use of the automatic cutter when it is not suitable for the media type for example with textile canvas or heavy banners When disabled the printer will request the operator to cut ...

Page 80: ... the lon gest time 1800 sec 2 250 sec and 3 the shortest time 120 sec By spooling the media forward the part of the media that is on the platen or that sits idle in the loaded position is not used to print on It is advised to use the moist sensitivity setting when you use paper based media that is sensitive to and exposed to temperature and humidity variation This way you prevent printing on waved...

Page 81: ...perature Controls the temperature of the platen Generally there is no need to change this settings Therefore recommended to keep this setting as defined in the media profile and only adjust after consulting with an application specialist Precure power Controls the curing intensity of the LED for the first part of the curing zone Default value is 0 Tune by decreasing or increasing the setting and m...

Page 82: ...ure you clean it or call your local service representative Smudging Pincure power Controls the curing intensity of the LED for matte print modes Default value is 0 Increase or decrease for minor adjustment of the gloss value for re spectively lower or higher gloss value Decrease to lower the heat load on sensitive media Decrease to diminish eventual visibility of print surface suc tion holes in ca...

Page 83: ...ans that the engine prints and cures only in one direction High Density Available for matte print modes on textured media Ink coverage 25 Optimized color profiling The Optimized color profiling level is set as part of the color profiling se quence When the level is set to 1 no color corrections are made In case of wrinkles increase the Optimized color profiling in order to reduce the ink limit in ...

Page 84: ... mode Passes M3 M3W m2 h ft2 h M5 M5W m2 h ft2 h Gloss High Key 1 111 1195 159 1709 Gloss Express 1 78 840 114 1229 Gloss Speed 2 55 592 80 861 Gloss Production 3 39 420 57 610 Gloss High Quality 4 29 312 40 427 Gloss Premium 6 22 237 27 290 Gloss Specialty 8 19 215 20 222 Gloss print modes Print mode Passes M3 M3W m2 h ft2 h M5 M5W m2 h ft2 h Matte Express 3 36 388 46 495 Matte Speed 4 27 291 38 ...

Page 85: ...ite Underflood Specialty 2 W CMYK 12 8 7 75 3 Layers High Quality 3 CMYK W CMYK 6 8 6 7 75 3 Layers Specialty 3 CMYK W CMYK 8 12 8 5 54 5 Layers High Quality 5 CMYK W B W CMYK 6 8 8 8 6 4 43 5 Layers Specialty 5 CMYK W B W CMYK 8 12 8 12 8 3 32 White print modes FLXfinish For Colorado M series a print mode exists that allows you to combine matte and gloss finishes in one print This print mode is c...

Page 86: ... white ink When using white print modes the printhead is divided into zones that are dedicated to white or CMYK printing White and CMYK layers are printed simultaneously 5 6 2 4 3 7 1 Number Component 1 Printhead carriage movement direction 2 Printheads 3 Unused nozzles CMYK 4 Unused nozzles white 5 Media steps building the second layer CMYK 6 Media steps building the first layer white 7 Media tra...

Page 87: ...h Speed M5 m h Speed M3 ft h Speed M5 ft h 111 159 1195 1709 78 114 840 1229 55 80 592 861 39 57 420 610 29 40 312 427 22 27 237 290 19 20 215 222 36 46 388 495 27 38 291 409 22 31 237 333 18 27 194 290 13 20 140 215 18 20 194 215 10 10 108 108 7 7 75 75 R R R R R R R Recommended Best quality for most applications Media types that are suitable for gloss print modes and are smooth with no or minima...

Page 88: ...lity 3 Layers Speciality 5 Layers High Quality 5 Layers Speciality Media Application Printmode 1 Layers 2 3 5 Speed M3 m h Speed M5 m h Speed M3 ft h Speed M5 ft h 27 36 291 388 22 30 237 323 18 23 194 258 13 18 140 194 9 12 129 129 20 215 14 151 10 108 7 75 20 215 14 151 10 108 7 75 7 75 5 54 4 43 3 32 R R Recommended Low quality applications Good quality for most applications Best quality for mo...

Page 89: ...n page 44 Check the media width of your roll before loading When your media width is not present in the list on the operator panel you can type it in Put on gloves to avoid pollution of the paper by your fingerprints CAUTION Watch your fingers when you handle the media roll Loading heavy media 25 kg 55 lb or more has to be done by two people or with the help of external lifting tools IMPORTANT Do ...

Page 90: ...e the feed media shaft out of the drawer 5 Insert the feed media shaft into the core of the new media roll You can use the optional grip lock for this step With the optional grip lock 1 Pull 1 the handle of the locking mechanism towards you 2 Place the grip lock 2 in the feed media shaft Load a media roll position 1 90 Chapter 4 Handle the media ...

Page 91: ... new media roll 4 Remove the grip lock Without the optional grip lock 1 Pull 1 the handle of the locking mechanism towards you 2 Slide 2 the media shaft into the side of the core of the new media roll Load a media roll position 1 Chapter 4 Handle the media 91 ...

Page 92: ...help of the ruler Check on the left and right side of the roll if both are aligned on the same size 7 Release the handle of the locking mechanism 8 Remove the tapes from the new media roll if present Place the media roll in the media drawer Load a media roll position 1 92 Chapter 4 Handle the media ...

Page 93: ...the clamp firmly IMPORTANT Make sure you close the clamp completely until you hear a click otherwise the roll can come loose and can damage the machine Load a media roll position 1 Chapter 4 Handle the media 93 ...

Page 94: ...hen the media is correctly fed and loaded IMPORTANT Make sure media is always rolled up evenly on the core Do not load media that is not rolled up evenly telescoping as it can damage the machine When the printer does not take the media no beeping sound you can feed the media manually The manual feeding option is recommended for flexible and difficult to load media such as canvas and textiles For m...

Page 95: ...e leading edge of the media when it has not been cut straight Take a knife and cut the media in the cutting guide NOTE Always use a straight cut leading edge for media types that are more difficult to transport e g canvas 12 Close the media drawer carefully The operator panel displays the message that new media is detected IMPORTANT Do not open the media drawer when the indicator light is off you ...

Page 96: ...to the clamp Open the top cover and guide the media again Printing starts after these actions have been completed 15 Select if and what type of clean cut you want the printer to make when you use the media for the first time For winding with a tension bar or with a locked tension bar the clean cut is neglected 16 Tap on Save NOTE For the highest output quality it is advised to always perform a med...

Page 97: ...ing When your media size is not present in the list on the operator panel you can type it in Put on gloves to avoid pollution of the paper by your fingerprints CAUTION Watch your fingers when you handle the media roll Loading heavy media 25 kg 55 lb or more has to be done by two people or with the help of external lifting tools IMPORTANT Do not use dented or damaged media rolls to prevent damage t...

Page 98: ...he new media roll You can use the optional grip lock for this step With the optional grip lock 1 Pull 1 the handle of the locking mechanism towards you 2 Place the grip lock 2 in the feed media shaft 3 Slide 3 the media shaft into the side of the core of the new media roll Load a media roll position 2 98 Chapter 4 Handle the media ...

Page 99: ... beside the media drawer Without the optional grip lock 1 Pull 1 the handle of the locking mechanism towards you 2 Slide 2 the media shaft into the side of the core of the new media roll Load a media roll position 2 Chapter 4 Handle the media 99 ...

Page 100: ...d on the same size 7 Release the handle of the locking mechanism 8 Remove the tapes from the new media roll if present Place the media roll in the media drawer 9 Close the clamp firmly IMPORTANT Make sure you close the clamp completely until you hear a click otherwise the roll can come loose and can damage the machine Load a media roll position 2 100 Chapter 4 Handle the media ...

Page 101: ...it under the metal paper guide 2 until the media is transported automatically You will hear a beeping sound when the media is correctly fed and loaded IMPORTANT Make sure media is always rolled up evenly on the core Do not load media that is not rolled up evenly telescoping as it can damage the machine Load a media roll position 2 Chapter 4 Handle the media 101 ...

Page 102: ...ts as long as the media is assigned When enabled the system feeds the media to the output position You can then open the top cover and guide the media After you close the top cover the media is transported to the clamp Open the top cover and guide the media again Printing starts after these actions have been completed 15 Select if and what type of clean cut you want the printer to make when you us...

Page 103: ... output quality it is advised to always perform a media calibration when you load a new media type or a new media width For more information see Calibrate the media on page 120 Load a media roll position 2 Chapter 4 Handle the media 103 ...

Page 104: ...the RIP For more information see Print and wind with a tension bar on page 129 Check the media size of your roll before loading When your media size is not present in the list on the operator panel you can type it in Put on gloves to avoid pollution of the paper by your fingerprints CAUTION Watch your fingers when you handle the media roll Loading heavy media 25 kg 55 lb or more has to be done by ...

Page 105: ...ism facing up to prevent damage to the media Firmly close the clamp Make sure you close the clamp completely until you hear a click 4 Place the new media roll with the media flap on top and towards you on the roll loading station Load a media roll for inside printing Chapter 4 Handle the media 105 ...

Page 106: ... the new media roll You can use the optional grip lock for this step With the optional grip lock 1 Pull 1 the handle of the locking mechanism towards you 2 Place the grip lock 2 in the feed media shaft 3 Slide 3 the media shaft into the side of the core of the new media roll Load a media roll for inside printing 106 Chapter 4 Handle the media ...

Page 107: ...de the media drawer Without the optional grip lock 1 Pull 1 the handle of the locking mechanism towards you 2 Slide 2 the media shaft into the side of the core of the new media roll Load a media roll for inside printing Chapter 4 Handle the media 107 ...

Page 108: ...the same size 9 Release the handle of the locking mechanism 10 Remove the tapes from the new media roll if present Place the media roll in the media drawer 11 Close the clamp firmly IMPORTANT Make sure you close the clamp completely until you hear a click otherwise the roll can come loose and can damage the machine Load a media roll for inside printing 108 Chapter 4 Handle the media ...

Page 109: ...the core Do not load media that is not rolled up evenly telescoping as it can damage the machine 13 Close the media drawer carefully The operator panel displays the message that new media is detected and an icon in the top left corner indicates that a roll is loaded for inside printing This can take 5 seconds IMPORTANT Do not open the media drawer when the indicator light is off you can damage the...

Page 110: ...e clamp Open the top cover and guide the media again Printing starts after these actions have been completed 16 Select if and what type of clean cut you want the printer to make when you use the media for the first time For winding with a tension bar or with a locked tension bar the clean cut is neglected 17 Tap on Save NOTE For the highest output quality it is advised to always perform a media ca...

Page 111: ... flexible media Before you begin Before you load a roll on the printer Make sure you have added a media profile with the correct media type via the RIP For more information see Configure media in the RIP on page 44 Check the media width of your roll before loading When your media width is not present in the list on the operator panel you can type it in Put on gloves to avoid pollution of the paper...

Page 112: ...op and towards you 4 Take the leading edge of the rigid media and tape it to the roll of flexible media 1 Tape first the center and the sides of the media 2 Then tape along the leading edge of the media Load flexible media for outside printing 112 Chapter 4 Handle the media ...

Page 113: ...ing position 8 Tape the leading edge of flexible media on top of the rigid media 1 Tape first the center and the sides of the media 2 Then tape along the leading edge of the media 9 Use both hands to turn the flexible media roll in position 1 backward 10 Take a knife and cut the media in the cutting guide to get a straight leading edge Always use a straight cut leading edge to prevent damage to th...

Page 114: ...ect Upward curled media This setting persists as long as the media is assigned When enabled the system feeds the media to the output position You can then open the top cover and guide the media After you close the top cover the media is transported to the clamp Open the top cover and guide the media again Printing starts after these actions have been completed 15 Tap on Save NOTE For the highest o...

Page 115: ...video shows outside printing Before you begin Before you load a roll on the printer Make sure you have added a media profile with the correct media type via the RIP For more information see Configure media in the RIP on page 44 Check the media width of your roll before loading When your media width is not present in the list on the operator panel you can type it in Put on gloves to avoid pollution...

Page 116: ...top and towards you 4 Take the leading edge of the rigid media and tape it to the roll of flexible media 1 Tape first the center and the sides of the media 2 Then tape along the leading edge of the media Load flexible media for inside printing 116 Chapter 4 Handle the media ...

Page 117: ...Tape first the center and the sides of the media 2 Then tape along the leading edge of the media 9 Use both hands to turn the flexible media roll in position 1 backward 10 Take a knife and cut the media in the cutting guide to get a straight leading edge Always use a straight cut leading edge to prevent damage to the printheads 11 Unload the media roll in position 2 For more information see Unload...

Page 118: ...rinting This can take 5 seconds IMPORTANT Do not open the media drawer when the indicator light is off you can damage the machine 17 On the operator panel select the correct media type and fill in the media width 18 When the media you use has an upward curl select Upward curled media This setting persists as long as the media is assigned When enabled the system feeds the media to the output positi...

Page 119: ...ia on the platen to the desired position For more information seeTransport media by distance on page 144 Transport media by manual control on page 143 Load flexible media for inside printing Chapter 4 Handle the media 119 ...

Page 120: ...lines in the first meter of the print when printing This part is not done when the leading edge already passed the end of the platen E g because of a manual feed Media profiles configured with a lock tension bar see link Print and wind with a locked tension bar do not have the lead in calibration part So be aware when changing the Winding tension settings or applying leading edges before calibrati...

Page 121: ...hers such as for taping media to the winder You can add a trailing strip after the job to add white space after an image before you make a cut Procedure 1 On the operator panel tap on the System icon on the right 2 Tap on Default settings 3 Tap on the box after Leading strip or Trailing strip and fill in the length you prefer When you fill in 0 no strip will be added 4 Tap on Save to save the sett...

Page 122: ...For inside winding you need the take up media shaft with a gear that is marked with the number 2 IMPORTANT Make sure you use the core of an empty media roll with the same width or wider as the media you are printing on Procedure 1 Locate the winder on the media output side Load a take up roll core onto the roll winder 122 Chapter 4 Handle the media ...

Page 123: ...edia roll core and slide it on the media shaft You can use optional grip lock to insert the media shaft into the core of the new media roll 1 Pull the handle of the locking mechanism inside the core towards you 2 Place the grip lock in the feed media shaft 3 Take the empty media roll core and slide it onto the media shaft Load a take up roll core onto the roll winder Chapter 4 Handle the media 123...

Page 124: ...n place After you finish You can now wind media onto the core for more information see Print and wind without a tension bar on page 126 Print and wind with a tension bar on page 129 Print and wind with a locked tension bar on page 134 Load a take up roll core onto the roll winder 124 Chapter 4 Handle the media ...

Page 125: ...t best fits the media type For more information see Change the media settings on page 76 Options Media category Winding ten sion value Media characteristics Print and wind with out a tension bar on page 126 Print without winding on page 139 AutoCut on page 157 Polymeric cast vinyl Monomeric vinyl Film Light paper Paper no tension bar The media can be transpor ted well and is not too flex ible Prin...

Page 126: ...sure you have loaded a take up roll on the roll winder For more information see Load a take up roll core onto the roll winder on page 122 The printer is ready to print CAUTION Do not position the tension bar when there is no media present Keep your fingers away because the tension bar can fall down The winder has an emergency stopping device It is located on the winder Activating this emergency st...

Page 127: ... closes when the media reaches the tape position and the operator panel gives a message indicating you can tape the media 6 Make sure the media guides are out of the way as they can damage the media 7 Take the leading edge of the media and align it on the core 8 Tape first the center and then the sides of the media to the core as shown on the operator panel For outside winding feed the media along...

Page 128: ...ten the curling edge 9 Move the media guides towards the middle to align with the media 10 On the operator panel tap on Ready The printer continues printing while winding the job After you finish When you want to stop winding you have to cut the media For more information see Cut the media on page 153 Cut the media manual on page 155 Print and wind without a tension bar 128 Chapter 4 Handle the me...

Page 129: ...ke up roll core on the roll winder For more information see Load a take up roll core onto the roll winder on page 122 Make sure you have tape ready The printer is ready to print CAUTION Do not position the tension bar when there is no media present Keep your fingers away because the tension bar can fall down The winder has an emergency stopping device It is located on the winder Activating this em...

Page 130: ...e media until it reaches the tape position The clamp closes and the operator panel gives a message indicating you can tape the media 6 Make sure the media guides are out of the way as they can damage the media 7 Take the leading edge of the media and align it on the core NOTE In case of flexible media use a ruler to ensure that the media is exactly centered on the core Print and wind with a tensio...

Page 131: ...winding feed the media along the back of the core for outside winding for inside winding NOTE In order to prevent winding issues when winding the media in the opposite direction of the roll in the drawer the media has to be taped with enough tapes over the full width of the roll to straighten the curling edge Print and wind with a tension bar Chapter 4 Handle the media 131 ...

Page 132: ...on bar and place it correctly on top of the media 11 On the operator panel tap on Ready The printer starts printing while winding the job Make sure the tension bar follows the media when the blouse is formed Print and wind with a tension bar 132 Chapter 4 Handle the media ...

Page 133: ...finish When you want to stop winding you have to cut the media For more information see Cut the media on page 153 Cut the media manual on page 155 Print and wind with a tension bar Chapter 4 Handle the media 133 ...

Page 134: ...e Load a take up roll core onto the roll winder on page 122 Make sure you have tape ready The printer is ready to print CAUTION Do not position the tension bar when there is no media present Keep your fingers away because the tension bar can fall down The winder has an emergency stopping device It is located on the winder Activating this emergency stopping device stops all winder motion Procedure ...

Page 135: ...r panel gives a message indicating you can tape the media 6 Make sure the media guides are out of the way as they can damage the media 7 Take the leading edge of the media and align it on the core 8 Tape first the center and then the sides of the media to the core as shown on the operator panel For outside winding feed the media along the front of the core for inside winding feed the media along t...

Page 136: ...ues when winding the media in the opposite direction of the roll in the drawer the media has to be taped with enough tapes over the full width of the roll to straighten the curling edge Print and wind with a locked tension bar 136 Chapter 4 Handle the media ...

Page 137: ...f the media 11 On the operator panel tap on Ready 12 Move the media guides towards the middle to align with the media Tap on Ready The printer starts printing while winding the job Make sure the tension bar falls into the locked position Print and wind with a locked tension bar Chapter 4 Handle the media 137 ...

Page 138: ...ish When you want to stop winding you have to cut the media For more information see Cut the media on page 153 Cut the media manual on page 155 Print and wind with a locked tension bar 138 Chapter 4 Handle the media ...

Page 139: ...ration in the RIP software For printing without winding you must select no tension bar under Winding tension For more information see Change the media settings on page 76 The printer is ready to print Procedure 1 On the operator panel tap on the Output icon 2 Tap on Output configuration 3 Make sure Wind the output is set to No NOTE Make sure you set the output configuration in time as you cannot c...

Page 140: ...ting without winding After you finish When you want to stop printing without winding you have to cut the media For more information see Cut the media on page 153 Cut the media manual on page 155 Print without winding 140 Chapter 4 Handle the media ...

Page 141: ...ly When you feed the media manually the printhead carriage will move over the media to scan the side edges If the media you use requires a leading strip of rigid media then it is required to check the Requires Manual Loading setting in the Media Characteristics section of the RIP software With this setting the scan will take place just before printing NOTE The setting Requires Manual Loading only ...

Page 142: ...o tape the media or to start printing depending on the type of media 5 Tap on Retract to retract the media to the drawer NOTE You can retract the media only when the media is not yet at the taping position Feed and retract media manually 142 Chapter 4 Handle the media ...

Page 143: ...ption becomes available IMPORTANT When media transport is started in the forward direction the system will keep spooling media until the roll is empty NOTE Backward transport is limited by the available media on the platen and the winder No media will be removed from the winder It is not possible to move printed media back into the drawer 5 Tap on Stop to stop the transport NOTE Depending on the s...

Page 144: ...of the drawer 4 Enter the Custom length 5 Tap on Start NOTE Backward transport is limited by the available media on the platen and the winder No media will be removed from the winder It is not possible to move printed media back into the drawer 6 Tap on Stop to stop the transport NOTE Depending on the settings Moist sensitivity and Auto media advance the actual print position can vary Moist sensit...

Page 145: ...ure 1 Load the media roll for inside printing on position 2 in the media drawer see Load a media roll for inside printing on page 104 2 Choose a print option depending on the type of media you are using For more information see Print with or without winding on page 125 Print on the inside of a media roll Chapter 4 Handle the media 145 ...

Page 146: ...hange the media settings in the operation guide In Placement strategy General make sure that the left and right are identical In Placement strategy Options make sure that the space between copies values are 0 Printer Use the tension bar locked In case the media is normally single sided printed without tension bar switch to the locked tension bar mode You can change this tension bar setting for the...

Page 147: ...ep errors caused by the ink layer of side 1 while printing side 2 Procedure 1 Load a media roll on position 2 in the media drawer with the flap pointing towards you 2 Pull the media towards you 3 Uncurl the media using an empty roll 4 Turn the media back onto the roll in the drawer 5 Load the media in the inside printing manner see Load flexible media for inside printing on page 115 6 Place a new ...

Page 148: ... when you are ready to start the print job 16 Cut the media automatically when the print is completed and follow the instructions on the operator panel 17 Remove the take up media roll from the winder see Unload a take up media roll from the roll winder on page 159 in the operation guide 18 Place a new empty take up roll core and push the media shaft back on the winder This ends the printing proce...

Page 149: ...hange the media settings in the operation guide In Placement strategy General make sure that the left and right are identical In Placement strategy Options make sure that the space between copies values are 0 Printer Use the tension bar locked In case the media is normally single sided printed without tension bar switch to the locked tension bar mode You can change this tension bar setting for the...

Page 150: ...the AAC to measure and correct for additional media step errors caused by the ink layer of side 1 while printing side 2 Procedure 1 Load a media roll on position 2 in the media drawer with the flap pointing towards you 2 Pull the media towards you 3 Uncurl the media using an empty roll 4 Turn the media back onto the roll in the drawer 5 Load the media in the inside printing manner see Load flexibl...

Page 151: ... and right side 15 On the operator panel tap the Completed when you are ready to start the print job 16 Cut the media manually beneath the printed line when the print is completed and follow the instructions on the operator panel 17 Remove the take up media roll from the winder see Unload a take up media roll from the roll winder on page 159 in the operation guide 18 Cut the media precisely on the...

Page 152: ...25 Repeat the actions of step 11 to 15 you did for printing side 1 26 Remove the take up media roll from the winder Print double sided with manual cut 152 Chapter 4 Handle the media ...

Page 153: ...see Change the media settings on page 76 Procedure 1 On the operator panel tap on the Cut icon on the top right 2 Move the media guides to the sides 3 When a tension bar is present a window telling you to remove the tension bar opens Remove the tension bar from the media path and tap on Completed The embedded knife cuts the media 4 Tape the trailing edge to the take up media roll in case of windin...

Page 154: ...fter you finish You can now remove the take up roll from the roll winder For more information see Unload a take up media roll from the roll winder on page 159 Cut the media 154 Chapter 4 Handle the media ...

Page 155: ...edia Procedure 1 On the operator panel tap on the Cut icon on the top right The printer transports the media automatically The operator panel displays a request to make a manual cut 2 Move the media guides to the sides 3 When a tension bar is present a window telling you to remove the tension bar opens Remove the tension bar from the media path 4 Use a knife to cut the media Cut the media as close...

Page 156: ...After you finish tap on Completed on the operator panel After you finish You can now remove the take up media roll from the roll winder For more information see Unload a take up media roll from the roll winder on page 159 Cut the media manual 156 Chapter 4 Handle the media ...

Page 157: ...f your media and make sure the media type configuration is set correctly in the RIP 1 Set Winding tension to no tension bar 2 Check the box in front of Suitable for printer cutter 3 Check the box in front of Printer does copies 2 When you want to add white space between each copy you have to define a leading or trailing strip in the RIP 1 Open the layout preview of your job in the RIP 2 Fill in th...

Page 158: ...tically cuts the media after each image has been printed 7 Collect your output at the printer After you finish When you want to stop cutting after each copy you can change the output configuration again after the jobs are completed and the queue is empty AutoCut 158 Chapter 4 Handle the media ...

Page 159: ...the media For more information see Cut the media on page 153 and Cut the media manual on page 155 CAUTION Watch your fingers when you handle the media roll Lifting heavy media 25 kg 55 lb or more has to be done by at least two people or with the help of external lifting tools Procedure 1 Locate the winder on the media output side Unload a take up media roll from the roll winder Chapter 4 Handle th...

Page 160: ...turdy surface 4 Pull the handle of the locking mechanism inside the core towards you Remove the media shaft from the core of the media roll 5 You can place a new empty take up roll core for more information see Load a take up roll core onto the roll winder on page 122 Unload a take up media roll from the roll winder 160 Chapter 4 Handle the media ...

Page 161: ...6 Push to place the media shaft back on the winder Make sure it clicks in place Unload a take up media roll from the roll winder Chapter 4 Handle the media 161 ...

Page 162: ...ANT Handle the media roll with care A dented media roll can damage the printer Only open the media drawer when the indicator light on the drawer is on Do not open the drawer when the light is off you can damage the machine NOTE Put on gloves to avoid pollution of the paper by your fingerprints Procedure 1 Pull firmly to open the media drawer 2 Use both hands to turn the media roll backwards 1 and ...

Page 163: ...ut the media shaft with the media roll and put it on the roll loading station 5 Pull 1 the handle of the locking mechanism towards you Remove 2 the media shaft from the core of the media roll Unload a media roll from the drawer Chapter 4 Handle the media 163 ...

Page 164: ...to the drawer and firmly close the clamp Make sure you close the clamp completely until you hear a click 7 Remove the media roll from the roll loading station Store it in a safe place so that it cannot fall over or roll away 8 Close the media drawer carefully Unload a media roll from the drawer 164 Chapter 4 Handle the media ...

Page 165: ...Chapter 5 Print a job ...

Page 166: ...ator panel Check your job and other jobs in the queue here Pause resume and remove a job or cut the media after a certain job You can also perform special actions via the operator panel such as starting maintenance actions or configuring the printer s system and connectivity settings 3 Printing Once your job has been submitted and passed the queue the printer prints your job in sheets or roll to r...

Page 167: ...alled and connected to the printer Procedure 1 Open the RIP 2 Load one or more files you want to print 3 Make sure you use a correct media profile for the media you want to print on For more information see Configure media in the RIP on page 44 or check the website of your RIP supplier for documentation Print a job Chapter 5 Print a job 167 ...

Page 168: ...value that is used for the Automatic advance correction setting in the RIP Also take into account that in print mode FLXfinish a margin with a width of 15 mm 0 59 inch is used In ONYX check the box in front of Specify Physical Width when you want to set the page size and physical width manually In Caldera you can choose to let the printer or the RIP do the roll selection Click on the wrench icon a...

Page 169: ...ested tape the media for winding For more information see Print and wind without a tension bar on page 126 Print and wind with a tension bar on page 129 or Print and wind with a locked tension bar on page 134 Print a job Chapter 5 Print a job 169 ...

Page 170: ...when the image has been printed Cancel Tap the job in the header The Cancel icon appears Tap Cancel to cancel the job Re sume When the printer is paus ing the Resume icon ap pears Tap Resume to continue printing Stop When the printer is paus ing the Stop icon ap pears Tap Stop to stop printing The image that has been printed is cured The queue is stopped Move up Tap to select a job from the queue ...

Page 171: ...system stays opera tional and most of the time can continue its action for now Red Operator action is required now e g You must refill ink to continue print ing You must remove media from the paper path to continue printing The system is blocked and will only continue when the indicated action has been performed by the op erator Indicators on the operator panel Indicators on the operator panel wan...

Page 172: ...cation Operator attention is required When this icon appears in the queue you have to be aware that most likely the media will run out during this job The system continues the action if possible Status on the operator panel 172 Chapter 5 Print a job ...

Page 173: ...r for the Colorado M series For more information see Configure PRISMAsync Remote Control on page 282 2 Download the PRISMAsync Remote Control app via the Google Play Store or Apple App Store onto your mobile device 3 Open the PRISMAsync Remote Control app on your mobile device 4 Log in with your Google or Microsoft account that has been registered by the System administrator The app opens and show...

Page 174: ...Use the PRISMAsync Remote Control app 174 Chapter 5 Print a job ...

Page 175: ...Chapter 6 Maintain the system ...

Page 176: ...actions will be done automatically by the printer and or the operator For more details see video Guidelines to maintain the print quality Maintenance videos The maintenance actions are explained in separate maintenance procedure videos Click on Instruction videos or scan the following QR code to visit the instruction videos main page Action Procedure Automatic nozzle optimization Video Automatic n...

Page 177: ...as to start the procedure Always start with automatic maintenance first in case of print quality problems Action Procedure The printer performs a purge and wipe to clean the nozzles Video Clean the nozzles You can select the option Automatic nozzle optimiza tion A test pattern will be printed that will be checked by the system to obtain the best print quality Video Automatic nozzle optimization Ma...

Page 178: ...ng on the ink usage between 7 and 30 days IMPORTANT You must perform all periodic maintenance indicated on the operator panel to guarantee the print quality Action Procedure Clean the maintenance station Clean the maintenance station on page 186 Video Clean the maintenance station Clean the matrix plate area Clean the matrix plate area and the black protection cov er on page 188 Video Clean the ma...

Page 179: ...zzle area This results in an optimally cleaned printhead Automatic nozzle optimization In all maintenance procedures you can select the option Automatic nozzle optimization During printing the system uses a mechanism called PAINt to check if all nozzles are functioning If a nozzle is detected as fail PAINt will compensate this failing nozzle by a good working nozzle PAINt can detect the majority o...

Page 180: ...hat you select the Automatic nozzle optimization The small test chart printed is measured by the MC scanner and the recovered nozzles will be switched on again This will improve the print quality again If you do not select the Automatic nozzle optimization the problem nozzles will remain the status do not use Prerequisite is that the printhead area and matrix plate are clean cleaned during manual ...

Page 181: ...ed with one of the above mentioned categories no roll will be indicated for the automatic nozzle optimization Use a media width that is as large as possible and larger than 840 mm 33 inch in order to get the best optimization results The Automatic nozzle optimization takes about 5 minutes The printer will print a test chart and optimize the print quality 4 Tap on Start The printer starts the purge...

Page 182: ... Manual maintenance NOTE We recommend that you check the Automatic nozzle optimization when you are experiencing print quality issues After you have cleaned the matrix plate and the printheads the recovered nozzles have to be switched on again if you do not check this option the nozzles will keep the status do not use 3 When you want to print nozzle optimization charts to optimize the nozzles 1 Ma...

Page 183: ...0 mm 33 inch in order to get the best optimization results The Automatic nozzle optimization takes about 10 minutes The printer will print two charts and optimize the print quality 4 Tap on Start 5 Perform any or all of the listed actions 1 Clean the maintenance station on page 186 2 Clean the matrix plate area and the black protection cover on page 188 3 Clean the MC scanner on page 192 4 Clean t...

Page 184: ...is selected 2 Select a roll to print the nozzle optimization charts on NOTE The nozzle optimization chart can only be printed on media of one of the following categories Heavy paper 200 gsm 54 lb bond Paper 120 200 gsm 32 54 lb bond Film Self adhesive vinyl Thick film 200 um 0 0079 inch On the other media categories these procedures cannot be performed When no roll is loaded with one of the above ...

Page 185: ...MC scanner on page 192 5 Clean the platen on page 195 6 Clean the buffer plate on page 198 7 Vacuum the chiller and check the fluid level on page 200 8 Clean the ink unit on page 203 IMPORTANT Wait until the Completed button turns black and the printhead carriage is in maintenance position before you open the top cover and start cleaning Start periodic maintenance Chapter 6 Maintain the system 185...

Page 186: ...ON Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety IMPORTANT Use the prescribed cleaning liquid Do not use any other cleaners Procedure 1 Start the maintenance action via the operator panel For more information see Start manual maintena...

Page 187: ...ve any remaining ink 7 Dispose the gloves cloths and swabs as chemical waste according to local regulations 8 Close the top cover IMPORTANT Make sure all covers are closed correctly to prevent cured ink in your system 9 On the operator panel tap Completed to end the maintenance action or continue to the next action Clean the matrix plate area and the black protection cover on page 188 Clean the ma...

Page 188: ...acements the edges of the anti reflective strips and mirrors need to be cleaned regularly Video Clean the matrix plate Before you begin Use Colorado M series prescribed Microflex gloves for handling ink Swabs Cleaning liquid Cleaner MB methyl benzoate Cleaner IPA NOTE For information on the prescribed maintenance materials see List of Colorado M series maintenance materials on page 247 CAUTION Wea...

Page 189: ...ent curing of the ink and damage to the printheads 6 Locate the matrix plate in the compartment 7 Take a Colorado M series approved swab 8 Dampen the swab with cleaner MB and clean the dummy printheads until all visible residue ink is gone Depending on the printer configuration there are 3 or 4 dummy printheads Do not touch the active printheads When you touch them you could damage the printheads ...

Page 190: ...rintheads Use as many swabs as necessary 10 Locate the black protection cover and inspect if it is polluted with ink media dust or fibers 11 In case of pollution take a new swab and clean the black protection cover especially the protruding parts red indicated area 12 Only when necessary dampen a new swab with the cleaner IPA and clean the polluted parts of the black protection cover again 13 Make...

Page 191: ... right mirror and the right anti reflective strip 17 Dispose the gloves and swabs as chemical waste according to local regulations 18 Close the manual maintenance door and the media cover IMPORTANT Make sure all covers are closed correctly to prevent cured ink in your system 19 On the operator panel tap Completed to end the maintenance action Clean the matrix plate area and the black protection co...

Page 192: ... cloths Cleaning liquid IPA NOTE For information on the prescribed maintenance materials see List of Colorado M series maintenance materials on page 247 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety Procedure 1 Start the maint...

Page 193: ... the compartment 7 Dampen a lint free cloth with the cleaner IPA and clean then glass plate in front of the MC scanner IMPORTANT Only clean the glass plate of the MC scanner Do not touch the nozzle areas of the printhead When you touch the nozzle areas you can damage the printhead IMPORTANT Use the prescribed cleaning liquid Do not use any other cleaners IMPORTANT This cleaning liquid IPA is not u...

Page 194: ...s chemical waste according to local regulations 11 Close the manual maintenance door and the media cover IMPORTANT Make sure all covers are closed correctly to prevent cured ink in your system 12 On the operator panel tap Completed to end the maintenance action Clean the MC scanner 194 Chapter 6 Maintain the system ...

Page 195: ...le Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety CAUTION Do not use compressed air duster in any way other than described in this procedure Procedure 1 Start the maintenance action via the operator panel For more information see Start manual maintenance on page 182 or Start periodic maintenance on page 184 2 Put on the...

Page 196: ...ing liquid Do not use any other cleaners Do not wet the platen directly as you can damage the printheads Do not clean outside the indicated area to avoid damaging the system 8 When all residue ink is removed take a new and clean lint free cloth to wipe the complete platen IMPORTANT Do not clean the transport rollers When the rollers are polluted call your local service representative 9 Dispose the...

Page 197: ...er 11 On the operator panel tap Completed to end the maintenance action After you finish Reload the media For more information see Load a media roll position 1 on page 89 Clean the platen Chapter 6 Maintain the system 197 ...

Page 198: ...ng liquid IPA NOTE For information on the prescribed maintenance materials see List of Colorado M series maintenance materials on page 247 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety Procedure 1 Put on the Colorado M series ...

Page 199: ... the cloth with the cleaning liquid to remove any remaining ink IMPORTANT Use the prescribed cleaning liquid Do not use any other cleaners 6 Dispose the gloves cloths and pin as chemical waste according to local regulations 7 Close the media cover Clean the buffer plate Chapter 6 Maintain the system 199 ...

Page 200: ...uid level Before you begin Use Colorado M series prescribed Screwdriver Torx 25 Vacuum cleaner with a brush head Check the fluid level To check the fluid level locate the level gauge glass behind the right hand side of the cover NOTE Do not remove this section of the cover You can see the level gauge glass through the openings in the cover If the fluid level is near the bottom of the green zone yo...

Page 201: ...lift it up fully and take it out 2 4 Vacuum the condenser surface as indicated Make sure you remove all the collected dust Do not remove any parts of the chiller CAUTION Vacuum the surface with care make sure you do not damage the condenser surface Vacuum the chiller and check the fluid level Chapter 6 Maintain the system 201 ...

Page 202: ...eft and right screws on top of the cover 7 When you vacuumed the chiller as part of periodic maintenance on the operator panel tap on Completed to end the maintenance action Vacuum the chiller and check the fluid level 202 Chapter 6 Maintain the system ...

Page 203: ...rado M series maintenance materials on page 247 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety IMPORTANT Use the prescribed cleaning liquid Do not use any other cleaners Procedure 1 Go to the side of the printer where the ink b...

Page 204: ...o remove any remaining ink 7 When all residue ink is removed dispose the gloves and cloths as chemical waste according to local regulations Result If preferred and possible you can place new bottles and refill ink If the machine is not equipped with white ink the order of the bottles from left to right is YCMK If the machine is equipped with white ink the order of the bottles from left to right is...

Page 205: ...do M series maintenance materials on page 247 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety Procedure 1 Make sure the printer is not printing 2 Put on the Colorado M series approved gloves 3 Open the top cover from the media i...

Page 206: ...6 Unscrew the six green screws of the mirror boxes manually Clean the mirrors 206 Chapter 6 Maintain the system ...

Page 207: ...sh the printhead carriage and the curing carriage past each other to ensure they do not touch each other 13 Locate the mirror funnel on the curing carriage 14 Dampen a lint free cloth with the demineralized water and clean the glass plate in front of the mirror funnel IMPORTANT Use demineralized water do not use any other liquid 15 Make sure that all matte deposits are removed 16 Carefully wipe th...

Page 208: ...ler Before you begin Use Colorado M series prescribed Microflex gloves for handling ink Lint free cloths Cleaning liquid IPA NOTE For information on the prescribed maintenance materials see List of Colorado M series maintenance materials on page 247 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety D...

Page 209: ... via the operator panel Make sure that the Automatic nozzle optimization is deselected For more information see Start periodic maintenance on page 184 6 Wait until the printhead carriage is in cleaning position 7 Open the top cover 8 Dampen a lint free cloth with the cleaner IPA and clean the right hand side of the ruler 9 Dispose the gloves and cloths as chemical waste according to local regulati...

Page 210: ...red the operator panel gives a red warning and the operator is asked to confirm to continue printing This will appear every day until the ink status is not expired or almost expired The ink dialog contains instructions to make clear that printhead warranty is voided if expired ink is used When the operator panel gives a red warning for another reason you must refill ink for a specific color The pr...

Page 211: ... GOING TO EXPIRE IN THE MACHINE YOU GET A WARNING MAKE SURE YOU USE UP THE INK BEFORE THE EXPIRATION DATE AS EXPIRED INK CAN DAMAGE THE MACHINE YOU CAN REFILL INK AGAIN WHEN EXPIRED INK HAS RUN OUT IF YOU REFILL VALID INK ONTO EXPIRED INK THE OPERATOR PANEL WILL DISPLAY AN AVERAGE EXPIRATION DATE When one of the LED lights located next to the bottles is off you cannot refill ink for the related co...

Page 212: ... clicks in place IMPORTANT Make sure the bottle is aligned with the other bottles If the bottle is not placed correctly and you use force on the green handle it can break The LED light under the handle slot starts blinking fast wait until the LED light stops blinking When the LED light stays on you can continue IMPORTANT When the LED light under the handle starts blinking slowly something is wrong...

Page 213: ...pour out of the bottle The bottle is locked into place You can leave the bottle in NOTE When it is possible to fill a second bottle you have to wait 15 minutes The LED light under the handle will light up again when this is possible 11 Dispose the gloves as chemical waste according to local regulations Refill ink Chapter 6 Maintain the system 213 ...

Page 214: ...gloves for handling ink Lint free cloths Maintenance tray NOTE For information on the prescribed maintenance materials see List of Colorado M series maintenance materials on page 247 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safe...

Page 215: ...4 Put on the Colorado M series approved gloves 5 Go to the media input side and locate the maintenance drawer on the right 6 Open the media cover 1 and lift the lever of the maintenance drawer on the right 2 Replace the maintenance tray Chapter 6 Maintain the system 215 ...

Page 216: ...he front 3 Make sure to extend the drawer completely CAUTION Open the maintenance drawer very carefully to not let the ink splash and spill 8 Lift the metal holder up 9 Put the lid on the tray Replace the maintenance tray 216 Chapter 6 Maintain the system ...

Page 217: ...Take a lint free cloth and clean the drawer and holder on the inside and outside until all residue ink is gone 13 Take a new and empty maintenance tray and place it in the maintenance drawer IMPORTANT Do not place the lid on the new maintenance tray as ink can spill that will damage the machine 14 Close the metal holder 15 Dispose the gloves as chemical waste according to local regulations 16 Push...

Page 218: ...17 On the operator panel tap Replaced to confirm you replaced a full maintenance tray with an empty maintenance tray and end the action Replace the maintenance tray 218 Chapter 6 Maintain the system ...

Page 219: ...ials see List of Colorado M series maintenance materials on page 247 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety Procedure 1 On the operator panel tap on the Tools icon on the right 2 Go to Tissue cassette 3 Tap on Replace a...

Page 220: ... maintenance station with the tissue cassette on the right hand side 8 Hold the green handle of the tissue cassette between your thumb and index finger Lift upwards to remove the tissue cassette 9 Dispose the tissue cassette as chemical waste according to local regulations 10 Take a new tissue cassette Replace the tissue cassette 220 Chapter 6 Maintain the system ...

Page 221: ...11 Remove the transport lock from the new tissue cassette 12 Place the new tissue cassette into the slot Replace the tissue cassette Chapter 6 Maintain the system 221 ...

Page 222: ...older 13 Dispose the gloves as chemical waste according to local regulations 14 Close the top cover 15 On the operator panel tap on Completed to end the maintenance action The counter will be reset Replace the tissue cassette 222 Chapter 6 Maintain the system ...

Page 223: ...bed maintenance materials see List of Colorado M series maintenance materials on page 247 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety Procedure 1 Open the top cover from the media input side 2 Put on the Colorado M series ap...

Page 224: ...to the media output side and locate the knife compartment cover on the left 5 Unscrew the screw on top of the cover with the Torx 25 CAUTION Mind your head Replace the knife 224 Chapter 6 Maintain the system ...

Page 225: ...the knife 1 2 with the Torx 6 NOTE Hold a piece of paper under the knife to collect any falling screws This way you make sure you do not lose any of the screws inside the machine 9 Take the knife out Make sure you position the knife in such a way it does not hit the sensor Replace the knife Chapter 6 Maintain the system 225 ...

Page 226: ...s well on the rails 11 Fasten the two screws hand tight 12 Place the knife compartment cover back into position 13 Fasten the screw on top of the cover 14 Dispose the gloves as chemical waste according to local regulations 15 Close the top cover from the media input side Replace the knife 226 Chapter 6 Maintain the system ...

Page 227: ...handling ink Filters NOTE For information on the prescribed maintenance materials see List of Colorado M series maintenance materials on page 247 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety Procedure 1 On the operator panel ...

Page 228: ...nd filter box to the front and take it out by the green handles Place it on a sturdy surface 10 Take both old filter boxes out of the frames Dispose the filter boxes according to your local regulations 11 Place the new filter boxes in the frames Replace the filters 228 Chapter 6 Maintain the system ...

Page 229: ...3 Pick up the second filter box holder by the green handles Place the box in the filter compartment with the higher handle on the left 14 Dispose the gloves as chemical waste according to local regulations 15 Close the top cover 16 On the operator panel tap on Replaced to end the maintenance action Replace the filters Chapter 6 Maintain the system 229 ...

Page 230: ...ce materials see List of Colorado M series maintenance materials on page 247 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety Procedure 1 On the operator panel tap on the Tools icon on the right 2 Tap on Aerosol filters 3 Tap on ...

Page 231: ... the frame along with the aerosol filter 7 Pull the handle of the frame to remove the aerosol filter If it is difficult to reach the aerosol filters you can carefully move the printhead carriage Do not touch any other parts while you remove the aerosol filters Replace the aerosol filters Chapter 6 Maintain the system 231 ...

Page 232: ...8 Take a new aerosol filter and insert it into the slot Make sure you feel a subtle click The handles of the frames must point outwards Replace the aerosol filters 232 Chapter 6 Maintain the system ...

Page 233: ...0 Dispose the gloves and used filters as chemical waste according to local regulations 11 Close the top cover 12 On the operator panel tap on Replaced to end the maintenance action Replace the aerosol filters Chapter 6 Maintain the system 233 ...

Page 234: ...prescribed maintenance materials see List of Colorado M series maintenance materials on page 247 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety Procedure 1 On the operator panel tap on the Tools icon on the right 2 Tap on You s...

Page 235: ...he covered area only otherwise you can damage the printheads 7 Take a piece of paper and place it in the middle of the platen 2 8 Carefully push the curing carriage to the middle of the platen over the paper The paper will prevent any loose parts falling into the printer Replace the lubricators Chapter 6 Maintain the system 235 ...

Page 236: ...he left side of the curing carriage 10 Take a pin and place it in the hole of the upper lubricator 1 11 Take a second pin and place it in the hole of the lower lubricator 2 Replace the lubricators 236 Chapter 6 Maintain the system ...

Page 237: ...e lubricators bracket with a Torx 20 screwdriver 13 Remove the bracket with the lubricators 14 Take a new bracket with lubricators and place the two pins in the lubricators holes Replace the lubricators Chapter 6 Maintain the system 237 ...

Page 238: ...et with the lubricators into position The bracket should fit into the positioning hole 16 Fasten the two screws hand tight 1 17 Take the pins out of the lubricators 2 Replace the lubricators 238 Chapter 6 Maintain the system ...

Page 239: ...tions 22 Close the top cover 23 On the operator panel tap Replaced to confirm you replaced the lubricators and end the action NOTE When you have replaced the lubricators some oil can drip on the platen and the platen edge When oil has spilled open the top cover when the printer is not printing put on gloves clean the oil with a lint free cloth and close the top cover again Replace the lubricators ...

Page 240: ...croflex gloves for handling ink Xtran pinch rollers axis and clamps Small screwdriver Piece of paper A3 NOTE For information on the prescribed maintenance materials see List of Colorado M series maintenance materials on page 247 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidel...

Page 241: ...the covered area only otherwise you can damage the printheads 4 Take a piece of paper and place it under the Xtran roller you want to replace 2 5 Remove the black clamp from the axis Use the small screwdriver to push the black plastic part of the axis on both sides away from the unit Only push at the top of the plastic part otherwise you will break the axis holder Replace the rollers of the Xtran ...

Page 242: ...rt the new axis through the holder and the roller 10 Install the new black clamp onto the axis To ease installing the black clamp lift the roll upwards slightly 11 Dispose the rollers axis clamps and gloves as chemical waste according to local regulations Replace the rollers of the Xtran pinch 242 Chapter 6 Maintain the system ...

Page 243: ...ing can Screwdriver Torx 25 NOTE For information on the prescribed maintenance materials see List of Colorado M series maintenance materials on page 247 IMPORTANT Only refill one liter of demineralized water When you use more the liquid can spill and damage the machine Procedure 1 On the operator panel tap on the System icon on the right 2 Tap on Power management 3 Tap on Power off The system shut...

Page 244: ...power supply plugs from the sockets 6 Go to the chiller side and locate the cover under the fan 7 Unscrew the left and right screws on top of the cover with the Torx 25 Refill the chiller 244 Chapter 6 Maintain the system ...

Page 245: ...d take it out 2 9 Locate the lid on top of the chiller 10 Twist to remove the lid 11 Pour one liter of demineralized water from the bottle in the pouring can IMPORTANT Use demineralized water do not use any other liquid Refill the chiller Chapter 6 Maintain the system 245 ...

Page 246: ...not refill beyond the top of the green zone 13 Close the lid twist it on tightly 14 Place the cover back into position 15 Fasten the left and right screws on top of the cover 16 Plug the two power supply plugs back into the sockets 17 Switch the power switch to the on position Refill the chiller 246 Chapter 6 Maintain the system ...

Page 247: ...t of foams Replacing polluted guide plate foams Roller assy Replacing a polluted guide plate roller assy Filters Replacing saturated filters Aerosol filters Replacing aerosol filters Bracket with two lubrica tors and pins Replacing the lubricators Xtran pinch rollers Replacing the rollers of the Xtran pinch Knife Replacing a blunt embedded knife Tension bar Replacing a tension bar that has been da...

Page 248: ...ance station Demineralized water Refilling the chiller and cleaning the mirrors Screwdriver Torx 6 Replacing the knife Screwdriver Torx 20 Replacing a drive gear and a bracket with lubricators Knife pair of scissors Making a manual cut Vacuum cleaner Vacuuming the chiller Compressed air duster Cleaning the platen Wooden picks 2mm Cleaning the platen Rough lint free cloth Cleaning the platen Scrape...

Page 249: ...Chapter 7 Improve quality ...

Page 250: ...maintain the print quality on page 176 a gradient within a swath Try a slower print mode OD banding or lines within the swath boun dary Clean the platen and the buffer plate see Clean the platen on page 195 and Clean the buffer plate on page 198 and redo a media cali bration problems regarding handling or application ro bustness Contact your application specialist or look into the Media Verificati...

Page 251: ... printhead quality check chart on page 254 Result In case the problem remains use the printhead quality check chart to identify the issue and try to solve that specific quality problem For more information see Solve specific quality problems on page 333 General workflow for improving quality Chapter 7 Improve quality 251 ...

Page 252: ... settings to optimize the quality Procedure 1 On the operator panel tap on the Tools icon on the right 2 Tap on Printhead quality check 3 Select a roll to print the check chart on 4 Tap on Start The printer prints the check chart 5 Check the quality of the chart For more information see Analyze the printhead quality check chart on page 254 Print a printhead quality check chart 252 Chapter 7 Improv...

Page 253: ...e output Procedure 1 On the operator panel tap on the Tools icon on the right 2 Tap on Demo print 3 Select a roll to print the demo print on 4 Tap on Start The printer prints the demo print 5 Notice the quality of the demo print Print a demo print Chapter 7 Improve quality 253 ...

Page 254: ...ck chart analyze the chart to help you solve your quality problem Printhead quality check chart Each area can indicate a quality problem Use the chart to identify your problem and solve it Solve specific quality problems on page 333 Analyze the printhead quality check chart 254 Chapter 7 Improve quality ...

Page 255: ...at is larger than 1270 mm 50 inch You have to use a media type that can be used for printing without winding You have to use a smooth white opaque non reflective media for the printhead calibration of one of the following categories Heavy paper 200 gsm 54 lb bond Paper 120 200 gsm 32 54 lb bond Film Polymeric cast self adhesive vinyl Thick film 200 um 0 0079 inch Procedure 1 On the operator panel ...

Page 256: ...n When the calibration fails again perform automatic maintenance three times without automatic nozzle optimization For more information see Start automatic maintenance on page 180 Perform printhead calibration again When the calibration is still not successful contact your local Service representative Calibrate the printhead 256 Chapter 7 Improve quality ...

Page 257: ... information see Print without winding on page 139 You have to use a media width that is larger than 1270 mm 50 inch You have to use a media type that can be used for printing without winding You have to use a smooth white opaque non reflective media for the printhead calibration of one of the following categories Heavy paper 200 gsm 54 lb bond Paper 120 200 gsm 32 54 lb bond Film Polymeric cast s...

Page 258: ...ome time around 40 minutes Wait until the printer is finished with the calibration When the active job disappears and Start is no longer greyed out the calibration is finished Calibrate the printhead carriage 258 Chapter 7 Improve quality ...

Page 259: ...Chapter 8 Configure the network and security settings ...

Page 260: ... adminis trator of security updates and new software versions SMTP port 25 by default can be changed You can access the settings editor HTTP port 80 or HTTPS port 443 by default can be changed NOTE HTTPS requires a valid certificate Procedure 1 On the operator panel tap on the System icon on the right 2 Tap on Connectivity 3 Tap on Identification and network adapter You can change the Hostname Ada...

Page 261: ...tivated 7 Tap on the Back arrow 8 Tap on Remote services One of the settings you can change are the Proxy settings NOTE A proxy may be required to access the internet and make use of Remote services Ask your IT administrator for the settings if he does not know them use the default values 9 Tap on Save to save the settings Configure the network Chapter 8 Configure the network and security settings...

Page 262: ...nabled 4 Tap on the box next to Remote assistance session timeout 1 168 hours and fill in the time in hours you want the remote assistance session to automatically end 5 Tap on Save 6 Tap on Remote connection Test remote connection 7 Next to Remote assistance test result you can see whether the connection was successfully established NOTE When you cannot connect remote assistance contact your loca...

Page 263: ...tion see Change the System administrator password on page 268 Log in on the operator panel 1 On the operator panel tap on the System icon on the right 2 Tap on any of the tiles for example on Connectivity 3 Tap on the login icon at the top right of the window 4 Fill in the password and tap on Log in Log in on the settings editor 1 Open the settings editor 2 Click on Visitor in the top right corner...

Page 264: ...administrator setting you want to change 3 Select the System administrator as user name and fill in the password 4 Click on Log in Log in as a System administrator 264 Chapter 8 Configure the network and security settings ...

Page 265: ...of the printer NOTE You can make some connectivity and security settings on the operator panel for more information see Configure the network on page 260 Access the settings editor Access the settings editor via any web browser by typing in the printer s IP address or Hostname Open the settings editor Chapter 8 Configure the network and security settings 265 ...

Page 266: ...orrect date and time Before you begin Ask your IT administrator for the name of the NTP server the printer has to connect to for time synchronization The default value is time windows com Procedure 1 Open the settings editor 2 Click on Preferences 3 Click on the value next to NTP client A window opens Configure time synchronization 266 Chapter 8 Configure the network and security settings ...

Page 267: ... administrator 7 Click on Start the test next to Test NTP server connection A windows opens 8 Click on Start the test 9 Check that the result of the test is successful and click on OK When the result is not successful make sure the server name is correct If you cannot solve the problem ask your IT administrator Configure time synchronization Chapter 8 Configure the network and security settings 26...

Page 268: ...System administrator and click on the Edit icon above 4 In the window fill in Password and Confirm password with your new password 5 Click Ok to save the password Reset the System administrator account It is also possible to reset the System administrator account and go back to the default values Click on Configuration Security Restore factory defined account values and click on Ok A password prom...

Page 269: ...erver The port used for the mail server Type of mail server connection secured or not In case of a secured connection the username and password The email address you want to use to receive the password recovery link If necessary change the mail server port number default 25 Procedure 1 Open the settings editor 2 Click on Configuration Connectivity 3 Click on Edit in the Mail server header A window...

Page 270: ...ion When the result is not Ok check the error to troubleshoot For more information see Troubleshoot the mail server configuration on page 272 12 Click on Configuration Users to configure the email address 13 Check the box in front of System administrator and click on the Edit icon above A window opens 14 Fill in the Email address you want to use for password recovery 15 Click on Start the test 16 ...

Page 271: ...ail you have configured the email server correctly and you can recover your System administrator password when necessary Configure a mail server for password recovery and notifications Chapter 8 Configure the network and security settings 271 ...

Page 272: ...ame and IP address and fill it in correctly If you are not sure ask your IT administrator Transfer abor ted 1 Check if the connection with the mail server is secure or not Check the type of connection and fill it in correctly 2 The trusted certificates of the mail server are not imported in the con troller Import the certificates For more information see Import a trus ted certificate on page 276 A...

Page 273: ... mail server for password recovery and notifications on page 269 Procedure 1 Open the settings editor 2 Click on Visitor in the top right corner 3 Click on Log in and select the user name 4 Click on Recover password 5 Click on Ok to let the system send an email to you with the recovery link 6 Open your email and click on the link A new recovery window opens 7 Fill in the new password confirm the n...

Page 274: ...ss IPv6 Data encryption HTTPS on the network for administration Ports and Protocols The Colorado M series uses the following ports and protocols Incoming connections Used for TCP port 9100 TCP RAW printing between the RIP and the printer TCP port 80 HTTP for settings editor HTTP for communicating with the RIP to sync media types or monitor the printer status TCP port 443 HTTPS for secure settings ...

Page 275: ...ion with the back office when Remote Service communication is enabled Identity certificates Identity certificates are required to allow a browser to establish a HTTPS connection with the controller for access to the settings editor Actions You can Import trusted certificates used by your company Ask the IT administrator For more information see Import a trusted certificate on page 276 Enable the u...

Page 276: ... and root certificates used to access the mail sever e g in case of a secure connection via SSL TLS Intermediate and root certificates used to access any proxy for Internet access In case any of these certificates are used make sure you get them from your IT administrator Procedure 1 Open the settings editor 2 Click on Configuration Trusted certificates 3 Click on the Import icon 4 Click on Browse...

Page 277: ...on the controller 2 Receive a valid certificate from the certificate request 3 Upload the valid certificate on the controller Procedure 1 Open the settings editor 2 Click on Configuration Security 3 Click on Edit in the Identity certificate header 4 Fill in the information for the certificate request 1 Fill in the fully qualified domain name of the printer under Common name 2 It is advised to fill...

Page 278: ...file 13 Click on Upload A new window opens 14 Click on Ok to restart the system A failed or success window appears 15 Restart the printer For more information see Restart the printer on page 317 It is advised to make a new backup which includes the complete valid certificate with the private key Result You can now use a browser and access the settings editor via HTTPS https hostname Where hostname...

Page 279: ...y the text of the valid certificate You got the valid certificate when you tried to enable the use of HTTPS before for more information see Enable the use of HTTPS on page 277 3 Paste the text in the decoder field 4 Click on Decode 5 Check in the Check field if it is a valid PKCS7 certificate 6 In case of a valid PKCS7 certificate select the certificate on your computer and rename the extension to...

Page 280: ...4 encoded X 509 CER and click on Next 12 Click on Finish and check that the export is successful 13 Continue the new valid certificate installation at step 12 of Enable the use of HTTPS on page 277 Troubleshoot the use of HTTPS 280 Chapter 8 Configure the network and security settings ...

Page 281: ...ble for recent browsers If you want to use older browsers or HTTPS clients you can change the setting to Enabled 5 The Minimal version of TLS protocol setting is by default set to TLSv1 2 TLSv1 2 is a stronger protocol and TLSv1 0 is weaker You can change the setting to the minimum security protocol that fits your security requirements It is also possible to use a lower protocol to allow communica...

Page 282: ...an administrator account for PRISMAsync cloud services It is advised to use a dedicated administration account for all printers and applications using PRISMAsync cloud services Procedure 1 Open the settings editor 2 Click on Configuration Connectivity 3 Click on the value next to PRISMAsync Remote Control A window opens 4 Select Enabled and click on Ok 5 Click on Register printer for cloud service...

Page 283: ...ity Open administration website you can always log in with your administrator account and add or remove printers and users 9 Once the printer is added and the requested users are added you can click on Log out After you finish Test if PRISMAsync Remote Control is working well Test PRISMAsync Remote Control on page 284 Configure PRISMAsync Remote Control Chapter 8 Configure the network and security...

Page 284: ...lt must be successful In case of error Make sure that in the settings editor Configuration Connectivity Remote Control is enabled Make sure that on the operator panel System Remote services Remote connection is enabled Make sure that on the operator panel System Remote services Proxy settings the proxy settings are correct Make sure that on the operator panel System Remote services Remote connecti...

Page 285: ...e Control Make sure the app PRISMAsync Remote Control is not open on the foreground active in the background is no problem Make sure the account used for the PRISMAsync Remote Control app is a registered user For more information see Manage users for PRISMAsync Remote Control on page 286 Test PRISMAsync Remote Control Chapter 8 Configure the network and security settings 285 ...

Page 286: ...pens 5 To add users under Add users for PRISMAsync cloud services fill in the email addresses of the users of the PRISMAsync Remote Control app and click on Add NOTE For Google accounts dots in email addresses are ignored e g John Doe gmail com is the same as JohnDoe gmail com Therefore the Google email addresses are stored without dots in the cloud services administration site 6 To remove users u...

Page 287: ... on Support Backups 3 Click on the Configure confidential data icon A window opens 4 Check the box to include the confidential data in the backup When this box is checked a passphrase must be filled in 5 Click on Ok 6 Click on the Create icon A window opens 7 Fill in the description and click on Ok 8 Check the box in front of the created file 9 Click on the Export icon A window opens 10 Click on O...

Page 288: ...al backup exported during a backup operation click on Import Browse to the external backup and confirm the import operation When imported with a confidential data passphrase and this passphrase does not match the passphrase of the backup the screen displays a warning that the confidential data is not available for restoring 4 Check the box in front of the backup file 5 Click on Restore user config...

Page 289: ...SB it is possible to disable installation from USB Procedure 1 Open the settings editor 2 Click on Configuration Security 3 Click on the value next to Install system from USB A window opens 4 Select Always Never or Once after next start according to the customer security policy and click on Ok Enable system installation from USB Chapter 8 Configure the network and security settings 289 ...

Page 290: ...Enable system installation from USB 290 Chapter 8 Configure the network and security settings ...

Page 291: ...Chapter 9 Troubleshooting and support ...

Page 292: ... correction to enhanced it may improve the media step accuracy more but it also prints black markers on the increased side margin of the media For textured media you can set Automatic advance correction to enhanced For more information see Change the media settings on page 76 Media step control When you want to control the media steps and optimize the print quality you can Perform manual or period...

Page 293: ...nting on a larger media width When you run out of media while printing you will get a media re quest message When you want to finish your jobs you can also continue printing on a larger width media roll Load the larger width media roll and select it the printer will then continue print ing on the larger media width NOTE Note that you will always have to load the larger width media roll even if it ...

Page 294: ... system of measurement date and time or the time zone NOTE You have to log in as System administrator to change some of the settings For more information see Log in as a System administrator on page 263 When time synchronization is enabled and the date and time of the printer is still out of date make sure the setting is configured correctly For more information see Configure time synchronization ...

Page 295: ...rinter was still active before the shutdown time the printer will first take 30 minutes to enter low power mode before it will automatically shut down standby mode Procedure 1 Open the settings editor 2 Click on Preferences System settings 3 Go to the Energy save modes header and click on Edit Log in as a System administrator A window opens 4 Select Enabled for Automatic wake up and Automatic shut...

Page 296: ...nt log files When there are more the oldest files are deleted Procedure 1 Open the settings editor 2 Click on Configuration Accounting 3 Click on Download account log file Log in as a System administrator A window opens with one or more log files listed 4 Click on the preferred file The file is downloaded automatically Click on any of the other files to download more 5 You can read the file as fol...

Page 297: ...eleted accountid This field is always empty noffinished sets num The number of times the bitmap as received by the RIP has been prin ted NOTE This number can be lower than copiesrequested as the user can can cel or delete a job result Done Abrt Stop Deleted The state in which the job was completed Done when the job was completed successfully Abrt when the job was started but aborted by the operato...

Page 298: ...ls and excludes any empty space surrounding the images NOTE When the RIP nests images the empty space is considered part of the image and included in the printedarea inkcolorcyan num in 1 ul The total amount of cyan ink used inkcolor ma genta num in 1 ul The total amount of magenta ink used inkcolor yel low num in 1 ul The total amount of yellow ink used inkcolor black num in 1 ul The total amount...

Page 299: ...erational To finalize the installation you must restart the system Before you begin Ensure that Remote connection is enabled on the printer 1 On the operator panel tap on the System icon on the right NOTE You must be logged in as a system administrator See Log in as a System administrator on page 263 2 Tap on Remote services Remote connection 3 Make sure Remote connection is enabled Remote connect...

Page 300: ...s operational To finalize the installation you must restart the system Manually You install software updates manually after they are downloaded The printer remains operational To finalize the installation you must restart the system 7 Select Send email to system administrator about status of updates to receive status information about the download and installation process System administrators who...

Page 301: ...he software update from ORS manually 1 Open the Settings Editor and go to Support Software updates 2 Go to Available PRISMAsync and operating system updates from On Remote Service 3 Select the downloaded software update Click Install 4 To finalize the installation you must restart the system Reboot the system In all cases the printer requests a restart after installation You can restart immediatel...

Page 302: ... Operating system updates if the software update is an operating system update Configure download and install software updates from On Remote Service 302 Chapter 9 Troubleshooting and support ...

Page 303: ... From software version Mark 8 1 3 updates can be installed simultaneously in any order If your system has a lower Mark version you must install the files in the correct order You can check the software version in the Settings Editor via Support About Version of software During the installation of the operating system updates the printer remains operational To finalize the installation you must res...

Page 304: ... following status has been reached When you select Manually in the Installation moment setting you receive an email when operating system updates are available for installation and when you must restart the system to finalize the installation You receive an email when operating system updates are being installed You receive an email when operating system updates have been installed You receive an ...

Page 305: ...rocess 7 When the update is uploaded click OK to start the preparation 8 Click OK when the progress bar shows 100 Depending on your configuration the system automatically starts the installation or you need to start the installation with the Install updates button 9 To finalize the installation you must restart the system Select the restart moment and click on OK Configure upload and install opera...

Page 306: ...ervice The installed software update can be seen in one of the following lists Installed PRISMAsync updates if the software update is a printer software update Operating system updates if the software update is an operating system update Configure upload and install operating system updates from a file 306 Chapter 9 Troubleshooting and support ...

Page 307: ...re transferred automatically via ORS to the engine The administrator of the engine only needs to install and activate the updated licenses Install the license Procedure 1 Wait approximately 5 minutes after receiving the license request The transfer of the updated license will take some time 2 In the Settings Editor go to Support Licenses Licenses 3 Click on Install next to Install license from rem...

Page 308: ...occurred appears the license may not be available yet on the system 7 Restart the printer via Support Troubleshooting Printer restart and job removal System restart Result You can check the status of the license s On the operator panel tap System About Licenses In the settings editor click on Support Licenses Licenses Install a license via ORS 308 Chapter 9 Troubleshooting and support ...

Page 309: ...Install a license via ORS Chapter 9 Troubleshooting and support 309 ...

Page 310: ...rocedure 1 Save the received zipped license file on the workstation 2 Open the Settings Editor 3 Go to Support Licenses Licenses 4 Click Install next to Install license from file 5 The System Administrator login window opens Enter the System Administrator password and click Log in Install a license received via e mail 310 Chapter 9 Troubleshooting and support ...

Page 311: ...nse file and click Open The following window opens 9 Click Install The Restart required window opens 10 Click OK NOTE The system will not restart automatically after you click OK The following window opens 11 Click OK 12 In the Settings editor go to Support Licenses Install a license received via e mail Chapter 9 Troubleshooting and support 311 ...

Page 312: ...e the licenses restart the printer via Support Troubleshooting Printer restart and job removal Restart the system Result You can check the status of the license s On the operator panel tap System About Licenses In the settings editor click on Support Licenses Licenses Install a license received via e mail 312 Chapter 9 Troubleshooting and support ...

Page 313: ...Install a license received via e mail Chapter 9 Troubleshooting and support 313 ...

Page 314: ...Move the printer You should not move the printer When you want to move the printer contact your local service representative Move the printer 314 Chapter 9 Troubleshooting and support ...

Page 315: ...ia output side and locate the on off button under the operator panel 2 Push the button The printer is switched on or off The system is kept in standby mode so power to the system is never cut NOTE Before you turn off the printer make sure The printer is not busy There is no media on the platen The printer is in a state where maintenance is possible Turn the printer on and off Chapter 9 Troubleshoo...

Page 316: ...s action when absolutely necessary Procedure 1 Move to the media input side 2 Open the top cover Power is cut to the engine the printer immediately stops all operations After you finish Opening the top cover can cause a paper crash and result in uncured ink You can solve the situation yourself For more information see Remove media from the paper path on page 325 General troubleshooting 316 Chapter...

Page 317: ...t the system to activate settings or in case of a software issue it might help to restart the system Procedure 1 On the operator panel tap the System icon on the right 2 Tap on Power management 3 Tap on Restart 4 The printer will start up automatically Restart the printer Chapter 9 Troubleshooting and support 317 ...

Page 318: ...emoves all jobs at the next restart of the printer Procedure 1 Open the settings editor 2 Click on Support Troubleshooting 3 Click on the value next to Remove all jobs when the system restarts 4 Select Enabled 5 Click on Ok 6 Restart the printer For more information see Restart the printer on page 317 After you finish When the problem is not solved contact your IT administrator Remove all jobs 318...

Page 319: ...g in as System administrator to change some settings For more information see Log in as a System administrator on page 263 4 Click on the Create or download log file with report trace files button A ZIP file is created NOTE The creation of the ZIP file can take quite some time up to 30 minutes You can click on Ok to close the window and click again on Create or download log file with report trace ...

Page 320: ...new file is added at the top of the list of files 6 Click on the file to download 7 Send the set of files to your local Service representative Download data log files 320 Chapter 9 Troubleshooting and support ...

Page 321: ... A window opens 4 Select Enabled and click on Ok 5 Submit again your job from the RIP 6 Click on the value next to Download last received job A window opens 7 Click on the Download last received job button A file is created from the last job that was completely received from the RIP 8 Click on the file named Saved_Last_Job print to download it Save the file 9 After you downloaded the file make sur...

Page 322: ...10 Send the file to your local Service representative Download the last received job file 322 Chapter 9 Troubleshooting and support ...

Page 323: ...the server stores additional information about the printheads This setting will automatically be disabled after 30 days Procedure 1 Open the settings editor 2 Click on Support Troubleshooting 3 Click on the value next to Extended printhead logging A window opens 4 Select Enabled and click on Ok Enable extended printhead logging Chapter 9 Troubleshooting and support 323 ...

Page 324: ...s to be on to keep the printer in optimal condition Procedure 1 Move to the media output side 2 Access the power switch through the opening in the cover 3 Switch the power switch to the off position 4 Wait 1 minute 5 Switch the power switch to the on position Turn the printer on after a power cut 324 Chapter 9 Troubleshooting and support ...

Page 325: ...e materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety IMPORTANT Watch out with uncured ink Strictly follow the steps below to make sure you do not pull media with uncured ink through the system Procedure 1 Locate the winder on the media output side of the printer If present take the tension bar out You ...

Page 326: ... side and open the media cover 3 Take the knife and cut the media in the cutting guide 4 Close the media cover 5 Pull firmly to open the media drawer Remove media from the paper path 326 Chapter 9 Troubleshooting and support ...

Page 327: ...refully push the curing carriage to the left over the filters 1 11 Carefully push the printhead carriage to the left in manual maintenance position 2 IMPORTANT Touch the printhead carriage on the covered area only otherwise you can damage the printheads 12 Take the knife and cut the media in the cutting guide 3 It is also possible to use the knife of the machine Remove media from the paper path Ch...

Page 328: ...the platen is polluted with ink clean it For more information see Clean the platen on page 195 17 Dispose the gloves as chemical waste 18 Close the top cover 19 On the media output side manually wind the media on the take up media roll and tape it 20 Start automatic maintenance on the operator panel For more information see Start automatic maintenance on page 180 Remove media from the paper path 3...

Page 329: ...a shaft is marked with the number 2 When to do When the teeth of a drive gear are damaged you can replace one or both drive gears of your media shaft The procedure below can be used either on the feed media shaft or the take up media shaft When the metal shaft itself is damaged you have to replace the complete media shaft You can request a new part from your local representative Replace a drive ge...

Page 330: ...ocedure 1 Move to the media input side or the media output side of the printer 2 When a media roll is loaded on the media shaft first unload the media roll For more information see Cut and unload media on page 153 3 Take out the media shaft 4 Locate the damaged drive gear at the end of the media shaft 5 Unscrew the four screws of the drive gear 1 with the Torx 20 6 Remove the drive gear 2 carefull...

Page 331: ...nt to replace the second drive gear of the media shaft repeat steps 4 to 10 12 The media shaft is now ready for use You can load either a media roll or a take up roll core Then place the media shaft back in the media drawer or on the roll winder For more information see Load a media roll position 1 on page 89 or Load a take up roll core onto the roll winder on page 122 Replace a drive gear on a me...

Page 332: ...tenance tray you can cancel the replacement Procedure 1 The operator panel displays a message you must start the maintenance tray replacement procedure Tap on OK The Tools icon turns red 2 Tap on the Tools icon 3 Go to Maintenance tray 4 Tap on Replace A new window opens 5 Tap on Not replaced The replacement procedure is canceled the counters will not be reset Cancel the replacement of a maintenan...

Page 333: ...nder an angle over the swaths Gloss print modes might additionally show slight color differences over the swaths For both the effects will be reduced when a slower more passes print mode will be used Problem description Action Zebra banding in all print modes Use the default print surface temperature See Select a print mode on page 84 Perform carriage and media calibration See Calibrate the printh...

Page 334: ...kles on page 340 Solve gradient banding on your print Banding is a disturbance in the gloss of the print in the media step direction repeated every swath Follow the procedure below You can stop at any time in the procedure when the problem is solved After you finish When the problem is not solved contact your application specialist or local Service representative Gradient banding 334 Chapter 9 Tro...

Page 335: ...ath boundary and not due to paper step Run automatic main tenance nozzle opti mization See Start automatic maintenance on page 180 For some fast print mode and print medi um combinations gloss OD swath boun dary lines will always be present Independent from pa per step errors though paper step op timization may reduce visibility Roll core gear is dam aged or warn out Or der new and replace Manual ...

Page 336: ...es at swath boundary Procedure 1 Clean the platen and buffer plate see Clean the platen on page 195 and Clean the buffer plate on page 198 Lines at swath boundary 336 Chapter 9 Troubleshooting and support ...

Page 337: ...t the Automatic advance correction setting in the RIP is enabled Use enhanced markers Change the media settings on page 76 5 Check the vacuum settings see Change the media settings on page 76 6 Perform manual or periodic maintenance with Automatic nozzle optimization 7 Select a higher quality print mode Select a print mode on page 84 After you finish When the problem is not solved contact your app...

Page 338: ...tenance on page 180 Dark light gloss lines single mono color not at swath boundary Probably compensa ted nozzle failure but still somewhat visi ble Run automatic main tenance nozzle opti mization to recover the nozzle See Start automatic maintenance on page 180 Use a print mode with more passes Many lines or a thin band doesn t go away af ter manual maintenance Run printhead test chart See Analyze...

Page 339: ... 2 Perform media calibration Calibrate the media on page 120 3 Check if the Media thickness setting in the RIP is correct Change the media settings on page 76 4 Select a higher quality print mode Select a print mode on page 84 After you finish When the problem is not solved contact your application specialist or local Service representative Lines within swaths Chapter 9 Troubleshooting and support...

Page 340: ...n the procedure when the problem is solved Wrinkles Procedure 1 Increase the Optimized color profiling value to 1 in the RIP See Change the media settings on page 76 2 Adjust the profile reduce ink limit in color profile mainly black media verification profile 3 Select a slower print mode After you finish When the problem is not solved contact your application specialist or local Service represent...

Page 341: ...e is to fast Select a slower print mode see Select a print mode on page 84 If you are printing in a high speed gloss 1 and 2 pass print mode select a slower print mode In all print modes you can select a monodir ectional option See Change the media set tings on page 76 Mechanical problem Check the carriage guidance bearings or lubricators Sharp lines or bands Gradual variation vertical banding Ver...

Page 342: ...No gradual variation vertical banding Vertical banding 342 Chapter 9 Troubleshooting and support ...

Page 343: ...enance many tiny gloss and OD spots Problem is media related Try another media Switch to a slower print mode see Select a print mode on page 84 Shortcuts into different solution directions Graininess Procedure 1 Check if the media settings in the RIP related to the media used are correct e g Media thickness Change the media settings on page 76 2 Change the Media step correction Change the media se...

Page 344: ...graininess Without coalescence no graininess visible 6 Select a higher quality print mode Change the media settings on page 76 or Select a print mode on page 84 After you finish When the problem is not solved contact your application specialist or local Service representative Micro uniformity graininess 344 Chapter 9 Troubleshooting and support ...

Page 345: ...rocedure 1 Check if the media type you loaded is also the media type you selected on the operator panel Make sure the two are correct 2 Check if the Media thickness setting in the RIP is correct The media thickness determines the carriage height This value represents the total thickness of the media e g for self adhesive vinyl PVC including the liner For more information see Change the media setti...

Page 346: ... wind with a tension bar on page 129 Print and wind with a locked tension bar on page 134 6 Set the Print gap setting in the RIP If the print gap is set to Medium switch to High 7 Check if it is a media handling issue For more information see Solve specific media transport problems on page 348 8 Try a different media type After you finish When the problem is not solved contact your application spe...

Page 347: ...lignment between matte and gloss in 1st meter 40 of the print caused by the media step 2 Make sure that the Automatic advance correction setting in the RIP is enabled Use enhanced markers Change the media settings on page 76 3 After printing for about 0 5 0 7 m with Automatic advance correction enabled the automatic advance correction will have optimized the media step Any misalignment between mat...

Page 348: ...u can stop at any time in the procedure when the problem is solved Procedure 1 Make sure the printer platen is clean Clean the platen on page 195 2 Decrease the Vacuum power settings in the RIP First decrease the vacuum power with steps of 10 until a minimum value of 10 for zones D and E If this is not sufficient decrease the vacuum power with steps of 10 until a minimum value of 30 for zones B an...

Page 349: ...nkling of media in the first meters of the print structurally 1 Set the Print gap setting in the RIP to High Change the media settings on page 76 2 Increase the Vacuum power settings in the RIP Increase with steps of 10 For each step you increase and have changed the setting reload the media before you continue printing Observe the media movement on the platen first before you increase the vacuum ...

Page 350: ...p at any time in the procedure when the problem is solved Procedure 1 Increase the Vacuum power settings in the RIP Increase with steps of 10 For each step you increase and have changed the setting reload the media before you continue printing Observe the media movement on the platen first before you increase the vacuum power again Change the media settings on page 76 2 Perform media calibration C...

Page 351: ...top at any time in the procedure when the problem is solved Procedure 1 Increase the Vacuum power settings in the RIP Increase with steps of 10 For each step you increase and have changed the setting reload the media before you continue printing Observe the media movement on the platen first before you increase the vacuum power again Change the media settings on page 76 2 Perform media calibration...

Page 352: ... the printer can print over the side edges of the media and on the printer platen Follow the procedure below You can stop at any time in the procedure when the problem is solved Procedure 1 Make sure the printer platen is clean Clean the platen on page 195 2 Load the media roll again and make sure the media has a straight cut leading edge feeding into the machine Load a media roll position 1 on pa...

Page 353: ...ing strip of 40 cm Then decrease the vacuum power with steps of 10 until a minimum value of 30 for zones D and E 2 If this is not sufficient decrease the vacuum power with steps of 10 until a minimum value of 30 for zones B and C Do no decrease the vacuum power of zone A NOTE When you decrease the Vacuum power too much media can come loose from the printer platen resulting in media touches as well...

Page 354: ... should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety IMPORTANT This cleaning liquid IPA is not used for cleaning the maintenance drawer and heated parts of the maintenance station Procedure When you clean follow the procedure Step Action 1 Make sure the printer is not printing and there is no media on the platen 2 Put on the gloves...

Page 355: ...For information on the prescribed maintenance materials see List of Colorado M series maintenance materials on page 247 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety Procedure 1 Put on the Colorado M series approved gloves 2 G...

Page 356: ...en the cloth with the cleaning liquid to remove any remaining ink IMPORTANT Use the prescribed cleaning liquid Do not use any other cleaners 6 Dispose the gloves cloths and pin as chemical waste according to local regulations 7 Close the media cover Clean the media cover 356 Chapter 9 Troubleshooting and support ...

Page 357: ...aterials see List of Colorado M series maintenance materials on page 247 CAUTION Wear the prescribed gloves when contact with ink or maintenance materials is possible Gloves should always overlap sleeves Follow the Safety Data Sheets SDS guidelines carefully in order to ensure maximum safety Procedure 1 Make sure the printer is not printing and the guide plate is in open position 2 Remove the medi...

Page 358: ... the right end of the foam 10 Pull the pin and plug out with your fingers 11 Slide both foams towards the middle to remove them 12 Dispose the roller assy foams pins and plugs as chemical waste according to local regulations 13 Take a lint free cloth and clean any residue ink left on the guide plate If necessary dampen the cloth with the cleaning liquid to remove any remaining ink IMPORTANT Use th...

Page 359: ... foams and slide them in place 16 On the left end push in a new plug and push in a new pin 17 On the right end push in a new plug and push in a new pin 18 Push and click a new roller assy in place Clean the guide plate and replace the foams and roller assy Chapter 9 Troubleshooting and support 359 ...

Page 360: ...e advanced black markers Clean the media or use different me dia 2 1701 1702 1705 5709 Carriage crash Clean the platen and the buffer plate see Clean the platen on page 195 and Clean the buffer plate on page 198 Clean the ruler see Clean the ruler on page 208 Check the fan settings Use uncurled or undamaged media Use the correct winding mode Use recommended media and pro files from Canon media gui...

Page 361: ...reflective enough 10 25701 Wrong media width de tected Media width does not match the meas ured width please change the media width 11 7703 Maintenance tray not detected Place maintenance tray in correct po sition Check maintenance chapter see Maintain the printer on page 210 12 7778 Tissue cassette not de tected Make sure the tissue cassette is inserted correctly See Replace the tissue cas sette ...

Page 362: ...Num ber Error code Message Action 15 24704 Open during run Do not open the media drawer when the led is off Error codes overview 362 Chapter 9 Troubleshooting and support ...

Page 363: ...Chapter 10 Regulation Notices ...

Page 364: ...ital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the User Documentation may cause harmful interference to radio communications Operatio...

Page 365: ...munications Malaysia This end device contains an RFID module which is already approved by MCMC MTSFB TC T007 2014 for Communications and Multimedia Act Approval No RCCV 24A 0418 S 18 1613 Conformity declaration for Telecommunications Singapore This end device contains an RFID module which is registered with the Info communications Media Development Authority under regulation 20 6 of the Telecommun...

Page 366: ...ufacturer Country of origin Production date YYYY MM DD EAC marking Laser Safety All countries Laser safety This is a digital machine which operates using a laser There is no possibility of danger from the laser provided the machine is operated according to the instructions in this User Documentation Since radiation emitted by the laser is completely confined within protective housing the laser bea...

Page 367: ...or laser The maximum power of the laser diode is 0 78 mW Lamps All countries This product may contain lamps that are only intended for use in combination with and for this specific product and related equipment and such lamps are not intended for use in other applications Battery labeling EEA including Switzerland This product contains a battery Please do not remove the battery If the battery need...

Page 368: ... be disposed of as unsorted municipal waste Users of batteries and accumulators must use the available collection framework for the return recycling and treatment of batteries and accumulators If your Canon Production Printing product contains non removable batteries the entire product is already covered by the UK Waste Electrical and Electronic Equipment Regulations and should be handed over to a...

Page 369: ...nt e g on an authorized one for one basis when you buy a new similar product or to an authorized collection site for recycling waste electrical and electronic equipment EEE Improper handling of this type of waste could have a possible negative impact on the environment and human health due to potentially hazardous substances that are generally associated with EEE At the same time your cooperation ...

Page 370: ...ance corresponding to 700 kg CO2 equivalent The fluorinated greenhouse gas is contained in hermetically sealed equipment End of Life WEEE India This product is not to be disposed of with your household waste according to the E Waste Management Rules 2016 This product should be handed over to a designated collection point e g to an authorized collection site for recycling waste electrical and elect...

Page 371: ... of 0 1 in articles If such information has to be communicated it can be found on https www canon europe com sustainability approach Under normal conditions of use there will be no exposure and no special measures are required for safe use Computers All countries Regulation EU 617 2013 calls for the environmentally sound design of computers This information can be found at the support site of your...

Page 372: ...quipped with a monitor screen In order to avoid annoying reflections at the workplace monitor screen this product must not be placed within the direct visual field of monitor screens Operating environment All countries The environmental requirements for correct operation of the machine are as follows Operating temperature T 18 C 64 4 F to 30 C 86 F Recommended operating temperature T 20 C 68 F to ...

Page 373: ...e password 268 Chiller 200 243 Clean guide plate 357 Clean ink unit 203 Clean maintenance station 186 Clean matrix plate 188 Clean media cover 198 355 Clean ruler 208 Clean the MC scanner 192 Clean the mirrors 205 Clean the platen 195 Clean uncured ink 354 Guide plate 357 MC Scanner 192 Media cover 198 355 Mirrors 205 Platen 195 Cleaning liquid Cleaner MB methyl benzoate 247 Cleaning liquid IPA 24...

Page 374: ...prove quality 292 Indicator 171 Ink 247 Ink clean 203 Ink pollution 354 Ink refill 210 Inside printing 145 K Knife 223 247 248 L Language 294 Leading strip 121 Lines at swath boundary 335 Lines within swaths 338 Lint free cloth 247 Load a media roll 89 97 104 Load a roll on the roll winder 122 Load flexible media 111 115 Locked tension bar 134 Log in 263 Logging 296 Loose winding 126 Lubricators 2...

Page 375: ... Printhead maintenance 176 186 188 Printhead quality check 252 Printhead quality check chart 254 PRISMAsync Remote Control App 173 Configure 282 Test 284 Users 286 Protocols 274 Q Quality Bulging media 348 Curling media 351 Drifting media 352 Gradient banding 334 Graininess 343 Lines at swath boundary 335 Lines within swaths 338 Media touches 345 Micro uniformity 343 Misalignment gloss matte 347 V...

Page 376: ...rol 284 Throughcure power 82 Tight winding 129 Time 294 Time synchronization 266 294 Tips and tricks 292 tissue cassette 219 Trailing strip 121 Transport media by distance 144 Transport media by manual control 143 Troubleshoot mail server configuration 272 Trusted certificate 275 Trusted certificate import 276 Turn the printer on 324 Turn the printer on and off 315 U Unload a media roll 162 Unload...

Page 377: ......

Page 378: ...urope com Canon Latin America Inc cla canon com Canon Australia Pty Ltd canon com au Canon China Co Ltd canon com cn Canon Singapore Pte Ltd sg canon Canon Hongkong Co Ltd hk canon Canon Production Printing Systems Inc cweb canon jp eng corporate Canon Korea Inc kr canon 2023 Canon Production Printing ...

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