Canon Color iR C3480, Service Manual

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Chapter 12
12-8
T-12-1
[Method name]:
[Server side detailed error]:
Detailed error information returned from UGW is displayed for "Server response error".
However, only the first 128 characters are displayed by the entire error information.
Nothing is displayed here at other errors.
13 Device internal error Device internal error such as the memory cannot be taken occurs. Turn OFF/ON of the device main switch. Or, replace the
system software of the device (upgrade).
14 Server schedule is invalid The schedule setting value given by UGW is found faulty at the
time of communication test. Report the detailed information of error occurrence to the
support department.
After the remedy by UGW, retry the communication test.
15 Server response time out There was no reply from UGW in predetermined time.
(The congestion of the network etc.)
It is the timeout at HTTPS level. After waiting for a while, try again.
16 Service not found The URL of UGW is illegal, and UGW is inaccessible. Check and correct the URL of UGW.
17 E-RDS switch is set OFF You execute the communication test while the E-RDS switch is
OFF. Turn ON E-RDS switch, and execute the communication
test.
18 Server schedule is not exist The e-RDS receives empty schedule data from UGW. Check setting file. (Call the help desk of UGW.)
19 Network is not ready, try later You execute the communication when the connection to the
network has not been established.
(The network connection might not be established from the start-
up of the device for 60 seconds.)
Confirm that the network connection has been established.
Moreover, execute again after enough waiting.
20 URL error Illegal URL (Syntax error etc.) Correct URL.
Method name Meaning
1 postServiceModeCount Account counter acquisition phase
2 postModeCount Mode counter acquisition phase
3 postPartsCount Parts counter acquisition phase
4 postFirmwareInfo ROM version acquisition phase
5 getOperationList Check/acquisition phase whether the information file for me is in UGW.
6 postOperationOutcome
7 postConfiguration Phase in which E-RDS configuration is transmitted to UGW
8 postGlobalClickCount Counter acquisition phase
9 postJamLog Jam notification acquisition phase
10 postServiceCallLog Error notification acquisition phase
11 postAlert Alert notification acquisition phase
12 postDebugLog Log acquisition phase
13 getConfiguration Information acquisition phase (Schedule transmission etc.)
14 communicationTest Communication test phase
Error string Cause Counter Measure