Canon Color iR C3480, Service Manual

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Chapter 12
12-7
Error information displayed in "Log list screen" or "Log detailed screen" is as follows.
Notes: Only the first part of error information is displayed in "Log list screen". Maximum length of error information in "Log detailed screen": 128 characters (not
include NULL)
When the communication test is not completed end e-RDS is 1 (ON), following string is displayed:
"SUSPEND: Communication test is not performed."
Moreover, when it fails in the event waiting in the device and either of a Jam notification, an Alarm notification, and a Service call notification or an Alert notifi-
cation is specified, following string is displayed.
"Event Registration is Failed."
In other cases error information is displayed in the form of the following.
"[*] [Error string]: [Method name] [Server side detailed error]"
The enclosed character string by [] is replaced as follows.
[*]:
*(asterisk) is added to the head of the string only at the communication test.
[Error string]:
As for number 1 and 2 of the following Error string lists, only the Error string is displayed. Besides, it is displayed as "[*] [Error string]: [Method name]
[Server side detailed error]". ([Server side detailed error] might not go out.)
Error string Cause Counter Measure
1 SUSPEND: Communication
test is not performed The e-RDS is started (the device is rebooted) when e-RDS is ON
and communication test isn't done. Complete the communication test.
2 Event Registration is Failed. The device failed event processing. Turn OFF/ON of the device main switch. Or, replace the
system software of the device (upgrade).
3 URL Scheme error (not https) The header of registered URL of UGW is not https. Change the header on URL of UGW to https
4 Server connection error Communication failure of TCP/IP occurred.
Or IP address of the device isn't set. Check the network connection.
5 URL server specified is illegal Illegal URL (other than UGW) is specified. Correct URL.
6 Proxy connection error The e-RDS cannot connect it with the proxy server. Check and correct the proxy server address etc.
7 Proxy authentication error The e-RDS fails the authentication to proxy. Check and correct username and password to log in proxy.
8 Server certificate error - The certificate is not installed in The device.
- The certificate that The user is using is not registered in The
device or The server. Register the root certificate in the device or register the
VeriSign certificate in the server.
9 Server certificate expired - Expired certificate is registered in the device or the server.
- The date of the device is outside the time limit of the certificate. - Register the root certificate in expiration date in the
device or register the VeriSign certificate in the server.
- Set an accurate date to the device.
10 Unknown error Other communication error occurs. After waiting for a while, try again.
11 Server response error (NULL) UGW returns the error but communication to UGW is succeeded.
If (NULL) is displayed after the message, the error occurs in the
HTTPS communication.
After waiting for a while, try again.
12 Server response error
(Hexadecimal) UGW returns the error but communication to UGW is succeeded.
(Hexadecimal) displayed after the message is error code that
UGW returns.
[server side detailed error] is added at the end of error
information only at this error. After waiting for a while, try again.