AFX SERIES® OPERATION MANUAL
SECTION 6:
Entire Contents Copyright
2018 by Pacific Power Source, Inc. (PPS)
• All Rights Reserved • No reproduction without written authorization from PPS.
AFX Series Power Source Operation Manual
Page 163 of 402
6.8.12
REMOTE SUPPORT Screen
The REMOTE SUPPORT feature cam be used to send information to customer support in
case the user experiences an issue with the unit. It also provides a means to allow Pacific’s
technical support team to access the unit remotely assuming it is connected to a network
with Internet access.
Figure 6-39: REMOTE SUPPORT Screen
The Report soft keys will cause a detailed report to be generated and sent to Pacific Power
Source customer support so we can assist in resolving any technical support issues.
Figure 6-40: Remote Support REPORT Screen
The following soft keys are available from the LOGGING TOOL screen:
SOFT KEY
Description
Connect (SK1)
Connect to Pacific Power Support site
Disconnect (SK2)
Disconnect from Pacific Power Support site
Report ( SK3)
Generates a report for Customer Support Department
Log (SK4)
Start Logging
Back (SK5)
Returns to the previous screen.
Table 6-34: Available LOGGING TOOL screen soft keys