Learn about…
5
Openreach modem
The BT engineer will bring your Openreach modem. This is a VDSL modem,
supplied and managed by Openreach. It connects your Fibre Hub to the BT
Business Total Broadband Fibre service. For more on troubleshooting the
Openreach modem, see page 24.
Important
: we strongly recommend that you mount the Openreach modem on
a wall to keep it properly ventilated. Please do not place it on carpet.
Connecting your network to your Openreach modem
The BT engineer will help you choose the best place for your Openreach modem
and Fibre Hub. This would usually be where your existing Hub or router is located,
but if this isn’t near your telephone master socket the engineer will lay a special
(‘data’) extension cable. The engineer may be able to run this extension outside
your premises, but it can’t be more than 30 meters from the master socket.
Fibre Hub
Your Fibre Hub is a broadband router that can connect computers to the internet
using wired or wireless connections. It has been designed especially for the
BT Business Total Broadband Fibre service.
The BT engineer will set up your Fibre Hub when installing BT Business Total
Broadband Fibre. Your new Fibre Hub will replace your old BT Business Hub,
if you have one.
Your Fibre Hub can share the broadband service across separate computers and
devices (e.g. printers) and BT services such as BT Business Broadband Voice and
BT Office Anywhere.
Broadband speed
Your broadband service will give you the fastest speed your phone line can support.
Line speeds may vary depending on a number of factors, such as line quality,
distance from the nearest BT street cabinet or usage on the network.
Learn about…
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Help
Your Fibr
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