26
Help
E
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
LAN1 is off
The Openreach modem cannot detect your Fibre Hub.
1
Check that the Fibre cable (red ends) is correctly inserted into your Fibre Hub’s
Broadband
socket (red).
2
Check that the other end of the Fibre cable is correctly inserted into the
LAN1
socket on the Openreach modem.
3
Try resetting the modem. Press and hold down the
Reset
button on the back of
the modem for five seconds and wait a couple of minutes for the Power light to
come on.
4
Try restarting your Fibre Hub by pressing and releasing the
Reset
button on the
back of the Fibre Hub.
5
Check if anything, such as network maintenance, is affecting internet
performance by calling broadband service status on 0800 169 0199.
6
If the DSL light is still off, call us on 0800 169 3809 (please make sure you’re
at your computer, and that it’s turned on, when you call).
F
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
DSL light is steady green and LAN1 is green
The modem is connected to broadband and connected to your Fibre Hub.
Follow the lights table for your Fibre Hub on page 19 for further connection
troubleshooting.
Learn about…
Ex
tr
a f
eat
ur
es
Help
Your Fibr
e Hub
