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BT Business Total Broadband Fibre, User Manual

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BT Business Total Broadband Fibre User Manual Download Page 3

1 

Contents

Learn about… 

4

Your Fibre Hub and BT Business Total Broadband Fibre service.

Extra features 

7

Setting up extra features once you’re online – security, email, 
networking, domain names, content screening, internet access control, 
Static IP, BT Openzone, BT Business Broadband Voice (VoIP).

Help 

18

How to get help, if you need it.

Your Fibre Hub and Openreach modem 

42

Set-up and resetting your Fibre Hub – if you ever need to unplug 
or reconnect any equipment.

Index

 

52

Learn about…

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Help

Your Fibr

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Summary of Contents for Business Total Broadband Fibre

Page 1: ...BT Business Total Broadband Fibre User Guide Fibre...

Page 2: ...Learn about Extra features Help Your Fibre Hub...

Page 3: ...ity email networking domain names content screening internet access control Static IP BT Openzone BT Business Broadband Voice VoIP Help 18 How to get help if you need it Your Fibre Hub and Openreach m...

Page 4: ...Learn about Extra features Help Your Fibre Hub...

Page 5: ...ring installation your broadband line won t work If you wish to cancel or change your appointment or you ve a question call us between Monday and Friday 8am to 6pm closed Bank Holidays on 0800 169 380...

Page 6: ...Fibre uses a high speed fibre optic cable to carry broadband between your local telephone exchange and a BT cabinet near your premises To install BT Business Total Broadband Fibre a BT engineer will c...

Page 7: ...ble to run this extension outside your premises but it can t be more than 30 meters from the master socket Fibre Hub Your Fibre Hub is a broadband router that can connect computers to the internet usi...

Page 8: ...t all the great things BT Business Total Broadband Fibre has to offer at www bt com business help fibre Desktop Help Desktop Help is a tool that identifies problems with your broadband email or Wi Fi...

Page 9: ...serial number you can find this on the bottom of your Fibre Hub You can change this default password using your Fibre Hub Manager see page 39 Use this section to learn about extra features Page Securi...

Page 10: ...evel of security for your wireless network in a number of ways A Change the preset network name or SSID for your Fibre Hub This helps to hide your network from unauthorised users and potential hackers...

Page 11: ...ge all your devices or adapters to WPA2 To configure your wireless settings 1 open your web browser type http home or http 192 168 1 254 for your Fibre Hub Manager in the address bar and press Enter o...

Page 12: ...email set up during installation you ll need your BT Connect email address and BT Connect email password in the welcome emails and letters we sent when you ordered your BT Business Total Broadband Fib...

Page 13: ...bar and press Enter or your return key 2 click on the Local Network link it s below the Top Networking Features section Domain names A domain name is an internet address If you have a domain name wit...

Page 14: ...ick on the Content Screening icon in the Quick Service Links section 3 customise the Content Screening groups as required 4 click Save before you close the window You may be asked to enter your passwo...

Page 15: ...and select Enable 4 in the Router Address field enter your Fibre Hub address see router address in the welcome emails or letters we sent when you ordered Static IP in the Subnet Mask field enter your...

Page 16: ...ss bar and press Enter or your return key 3 Select Settings then LAN followed by NAT Address Allocation 4 For the required device select Public select WAN IP Mapping for Address Assignment and Public...

Page 17: ...and press Enter you ll see a number of lines of text and the prompt will appear again type in ipconfig renew and click Enter your public Static IP addresses will be listed when you ve finished close t...

Page 18: ...e BT engineer has set up your BT Business Total Broadband Fibre service access your Fibre Hub Manager by typing http home or http 192 168 1 254 in the address bar of your web browser and pressing Ente...

Page 19: ...BT Business Broadband Voice There s a small extra monthly charge for BT Business Broadband Voice For more information go to www bt com business broadbandvoice Already got BT Business Broadband Voice F...

Page 20: ...each modem 24 General troubleshooting 27 Help with connecting to the internet using your Fibre Hub For example you can t browse the internet or send email and your internet connection s very slow What...

Page 21: ...ower light is solid red G 23 A POWER BROADBAND BROADBAND INTERNET INTERNET Power light is flashing red Important do not turn off or restart your Fibre Hub when the power light is flashing red We may o...

Page 22: ...e Fibre Hub s default settings See page 46 6 Wait a couple of minutes for the Power light to glow green 7 If there are still no lights on on your Fibre Hub after these steps call 0800 169 3809 please...

Page 23: ...n your desktop 5 Open a web browser on your computer type in http home or http 192 168 1 254 and check your PPPoE settings They should be in the format axxxxxxx hgxx btclick com You may need to check...

Page 24: ...minute and plugging back in 2 restart your computer 3 wait for your Fibre Hub s Internet light to turn steady green 4a if you re using an Ethernet cable Check that this cable between your Fibre Hub a...

Page 25: ...nreliable see page 36 G POWER POWER BROADBAND BROADBAND INTERNET INTERNET Power light is solid red There s a problem with the power supply to your Hub Call us on 0800 169 3809 please make sure you re...

Page 26: ...Turn off and unplug your modem s power 2 Check that your modem s power cable is correctly inserted into the power socket on the back of the modem 3 Check that your mains power socket is working 4 Plu...

Page 27: ...socket make sure that the lead is connected and hasn t been damaged 3 Try resetting the modem Press and hold down the Reset button on the back of the modem for five seconds and wait a couple of minut...

Page 28: ...your Fibre Hub by pressing and releasing the Reset button on the back of the Fibre Hub 5 Check if anything such as network maintenance is affecting internet performance by calling broadband service s...

Page 29: ...his instead of the Fibre Hub 29 My CD won t run What should I do 30 How do I make a connection to my computer without using the CD 30 Where can I find my email address and password 33 Where can I find...

Page 30: ...access my Fibre Hub Manager 39 What is my Fibre Hub Manager s password 40 I m trying to select the subnet 10 x x x IP range and have received an error in my Fibre Hub Manager What can I do 40 I m movi...

Page 31: ...tion is working The engineer will leave the Fibre Hub in place for you once the installation and checking are complete After the engineer has left you may unplug your Fibre Hub and connect a non BT su...

Page 32: ...g to use wireless or the Ethernet cable Choose what you want to connect I d like to Page Connect computer using wireless without the CD 30 Connect computer using the Ethernet cable without the CD 32 C...

Page 33: ...sta and XP Mac OS X 1 Windows 7 Click on the wireless icon in the system tray Vista Go to Start click Connect To XP Go to Start click Connect To then Wireless Network Connection 2 Highlight your Fibre...

Page 34: ...ur computer has a spare Ethernet port This is a small socket on the back or side of your computer and is usually marked LAN or Ethernet or if you aren t sure check the documents supplied with your com...

Page 35: ...to access your email To connect to broadband you use your network login username If you can t find these details call us on 0800 169 3809 Q Where can I find my BT Business Broadband Voice username 05...

Page 36: ...t in wireless The wireless adapter should be 802 11b g compatible Q How can I tell if my computer has built in wireless If you re using a laptop bought within the last year or two it s likely to have...

Page 37: ...t encryption key or custom encryption key and type in a new key of your choice You can use letters a to f or any numbers It should be ten characters for 64 bit and 26 characters for 128 bit WEP key le...

Page 38: ...ppropriate channel and may select a new channel if a high level of interference is detected You can also sometimes improve your wireless signal by refreshing or changing the wireless channel on your F...

Page 39: ...internet This may be caused by your computer browser s set up To stop it happening follow the instructions below Windows Mac OS X 1 Go to Start and click Control Panel then click Internet Options Or f...

Page 40: ...Connections 2 Right click the icon for the network adapter you use to connect to your Fibre Hub 3 Click Properties 4 Windows 7 select TCP IP v4 Vista 2000 XP select TCP IP 5 Click Properties 6 Select...

Page 41: ...internet loading new security software and email programs this may slow down your connection speed Multiple activities Too many things happening over your broadband line may affect the quality of serv...

Page 42: ...new password Q I m trying to select the subnet 10 x x x IP range and have received an error in my Fibre Hub Manager What can I do Even if BT Openzone is disabled the subnet 10 x x x IP range settings...

Page 43: ...g the instructions we gave when you contacted the helpdesk If you ve other old electrical equipment you d like to dispose of see www bt com business equipmentdisposal click on Email BT then enter your...

Page 44: ...Hub in the future Use this section to find help with Page Set up 42 Resetting your Fibre Hub 46 Changing to a standard broadband connection 46 Set up The following diagrams and steps may be useful if...

Page 45: ...et using the DSL cable BTBusinessHub XX XXXXXXXXXX XXXXXXXXXXXX Wireless settings card BT Broadband Voice adapter Landline cable Ethernet cable yellow ends Two socket extension cable P1 P2 You may not...

Page 46: ...modem using the red Fibre cable and to your telephone socket using the landline cable see next page 5 The Internet light on your Fibre Hub will glow steady green to show a successful connection to br...

Page 47: ...5 you ll make the call using BT Business Broadband Voice the phone plugged into your Fibre Hub will automatically use your main telephone line to make outgoing calls if there s a power cut or broadba...

Page 48: ...conds until your Fibre Hub lights go out 2 stop pressing and wait for the Fibre Hub s Broadband light to glow green this may take several minutes Alternatively you may reset your Fibre Hub using your...

Page 49: ...tions on what to do Making landline phone calls using your standard BT Business Hub If you change back to your standard BT Business Hub and you use telephones connected to it to make landline telephon...

Page 50: ...ld be in the recess of the master socket if not most hardware shops stock suitable screws 5 Screw the front plate back into place 6 To check that you ve got a dial tone plug a telephone into the front...

Page 51: ...misuse or failure to follow our instructions If you return any equipment as faulty we may test the equipment if it s working we ll send it back to you If we do so we may charge you our costs for our t...

Page 52: ...ning your computer s on Product disposal instructions for residential users The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC has been put in place to recycle products using b...

Page 53: ...ub 2 Default is your Fibre Hub s serial number see bottom of your Fibre Hub Contact us BT Business Total Broadband Fibre web site www bt com business help fibre BT Business Total Broadband Fibre helpd...

Page 54: ...0 Email address 33 Email password 33 Email settings 10 Encryption key 8 9 35 Index Energy saving 50 Engineer visit 3 Equipment disposal 41 50 Ethernet 11 28 29 32 44 Ethernet cable 22 29 30 32 43 Ethe...

Page 55: ...0 51 Security key 31 Set up 42 45 Special modem 4 SSID 8 9 16 31 51 Standard broadband 28 47 Static IP 13 15 Transfer domain name 11 Troubleshooting 24 41 Useful information 51 Username 21 33 34 VDSL...

Page 56: ...ange them And nothing we ve written here is contractual When we supply services and equipment our terms and conditions apply British Telecommunications plc 2010 Registered Office 81 Newgate Street Lon...

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