24
Help
Troubleshooting the Openreach modem
If you’re having trouble connecting, check the lights on your Openreach modem
using the table below and follow the troubleshooting advice.
Section
Page
Power light is off
A
24
Power light is flashing green
B
25
DSL light is off
C
25
DSL light is flashing green
D
25
LAN1 is off
E
26
DSL light is steady green and LAN1 is green
F
26
A
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
Power light is off
There is a problem with the power supply or your modem.
1
Turn off and unplug your modem’s power.
2
Check that your modem’s power cable is correctly inserted into the power socket
on the back of the modem.
3
Check that your mains power socket is working.
4
Plug the modem power cable back into mains power and turn on.
5
If the Power light is still off, call us on 0800 169 3809 (please make sure you’re
at your computer, and that it’s turned on, when you call).
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
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