Help
27
General troubleshooting
We recommend that you run the CD included in your Welcome Pack and install
Desktop Help. Desktop Help
(see page 6) identifies problems with your broadband,
email or Wi-Fi connection, suggests quick fixes or fixes problems remotely.
In this section, you’ll find some answers to the more common connection problems.
If you’re online, see
www.bt.com/business/help/fibre
for lots more help and advice.
Page
Why should I only use the new Fibre Hub and Openreach modem?
28
I already have a router that I connect to a modem using Ethernet WAN.
May I use this instead of the Fibre Hub?
29
My CD won’t run. What should I do?
30
How do I make a connection to my computer without using the CD?
30
Where can I find my email address and password?
33
Where can I find my BT Business Broadband Voice username (056 phone
number) and password?
33
How can I set up my Fibre Hub manually?
34
What do I need to use wireless?
34
How can I tell if my computer has built-in wireless?
34
Where can I buy a wireless adapter?
34
Where can I get help with my computer’s wireless?
34
My computer or device doesn’t work with WPA.
Can I still use wireless on my Hub?
35
How do I change my Hub to accept WEP wireless connections?
35
The wireless connection to my Fibre Hub is slow or unreliable. What can I do?
36
More…
Learn about…
Ex
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Help
Your Fibr
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