Help
25
B
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
Power light is flashing green
Your modem is restarting. Please wait a couple of minutes for your modem’s
DSL light to glow green.
C
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
DSL light is off
Broadband isn’t active on your telephone line or there’s a problem with the
broadband signal reaching your modem.
1
Check that the DSL cable is plugged in between the DSL socket of the
Openreach modem and the data connection on your master phone socket
or data extension socket.
2
If a data extension cable has been installed to position your Openreach modem
away from your mains phone socket, make sure that the lead is connected and
hasn’t been damaged.
3
Try resetting the modem. Press and hold down the
Reset
button on the back of
the modem for five seconds and wait a couple of minutes for the Power light to
come on.
4
If the DSL light is still off, call us on 0800 169 3809 (please make sure you’re at
your computer, and that it’s turned on, when you call).
D
POWER
POWER
DSL
DSL
DSL
LAN1
LAN1
DSL light is flashing green
Your modem is connecting to broadband. Please wait a while.
1
If the DSL light continues to flash, try restarting your modem. (Unplug the
power supply, wait a few moments then plug it back in.)
2
If the DSL light is still flashing, call us on 0800 169 3809 (please make sure
you’re at your computer, and that it’s turned on, when you call).
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