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Welcome to BT Business Total Broadband Fibre
Your faster broadband is nearly here
Please put your new Fibre Hub aside ready for a BT engineer to install with
your BT Business Total Broadband Fibre service.
Please don’t try to set up your
service before your engineer visit
(the new Fibre Hub won’t work on an existing
broadband line).
Your BT engineer visit
•
A BT engineer will call you before installation begins, on the day of your visit
•
You’ll need to be at your premises during your engineer visit
•
Set-up may take between two and four hours
•
During installation, your broadband line won’t work
If you wish to cancel or change your appointment or you’ve a question,
call us between Monday and Friday 8am to 6pm (closed Bank Holidays) on
0800 169 3809*.
If an engineer has already installed your BT Business Total Broadband Fibre service
and you’ve received a Fibre Hub as a replacement, see page 42 for set-up help.
If you have any problems, see Help on page 18.
We hope your new service boosts your business.
Best wishes,
BT Business Total Broadband Fibre team
* Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details.
All calls made to BT or from BT may be recorded to help us give you a better service.
Learn about…
Ex
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Help
Your Fibr
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