Brother MFC-J491DW, Online User'S Manual

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Error Message Cause Action
Cannot Detect Ink
Volume
If you are not using Genuine Brother ink,
the machine may not detect the ink
volume. Use a new Genuine Brother Ink Cartridge.
If the error is not cleared, call Brother
Customer Service.
Comm.Error Poor telephone line quality caused a
communication error. Send the fax again or connect the
machine to another telephone line. If the
problem continues, call the telephone
company and ask them to check your
telephone line.
Connection Error Other devices are trying to connect to the
Wi-Fi Direct network at the same time. Make sure there are no other devices
trying to connect to the Wi-Fi Direct
network, and then try to configure the Wi-
Fi Direct settings again.
Connection Failed The Brother machine and your mobile
device cannot communicate during the
Wi-Fi Direct network configuration. • Move the mobile device closer to your
Brother machine.
• Move your Brother machine and the
mobile device to an obstruction-free
area.
• If you are using the PIN Method of
WPS, make sure you have entered the
correct PIN.
Cover is Open. The scanner cover is not locked in the
closed position. Lift the scanner cover and then close it
again.
Make sure the telephone line cord and
interface cable (if used) have been guided
correctly through the cable channel and
out the back of the machine.
The ink cartridge cover is not locked in the
closed position. Firmly close the ink cartridge cover until it
locks into place.
Data Remaining in
Memory Print data is left in the machine's memory. Press
. The machine will cancel the
job and clear it from the memory. Try to
print again.
Disconnected The other person or other person's fax
machine stopped the call. Try to send or receive again.
If calls are stopped repeatedly and you
are using a VoIP (Voice over IP) system,
try changing the Compatibility to Basic (for
VoIP).
See
Related Information : Telephone Line
Interference/VoIP .
Document Jam/too Long The document was not inserted or fed
correctly, or the document scanned from
the ADF was too long. Remove the jammed document, and then
press
. Set the document in the ADF
correctly.
See
Related Information : Load
Documents in the Automatic Document
Feeder (ADF)
.
See Related Information : Document
Jams .
DR Mode in Use The machine is in Distinctive Ring mode.
You cannot change the Receive Mode
from Manual to another mode. Set Distinctive Ring to Off.
See
Related Information : Turn off
Distinctive Ring .
High Temperature The room temperature is too high. After cooling the room, allow the machine
to cool down to room temperature. Try
again when the machine has cooled
down.
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