Brother HL-L5000D, User Manual

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Home > Troubleshooting > Network Problems > Error Messages
Error Messages
Related Models : HL-L5100DN/HL-L5200DW/HL-L6200DW/HL-L6400DW
Your Brother machine will display an error message if an error occurs. The most common error messages are
shown in the table.
HL-L5100DN/HL-L5200DW/HL-L6200DW
Error Messages Cause Action
Authentication
Error, contact
your
administrator. Your authentication setting for
the Store Print Log to Network
feature is not correct. • Make sure the Username and Password in
Authentication Setting are correct. If the username is
part of a domain, enter the username in one of the
following styles: user@domain or domain\user.
• Make sure the SNTP time server settings are
configured correctly so the time matches the time used
for authentication by Kerberos or NTLMv2.
Connection Error Other devices are trying to
connect to the Wi-Fi Direct
network at the same time. Make sure there are no other devices trying to connect to
the Wi-Fi Direct network, and then try to configure the Wi-
Fi Direct settings again.
Connection Fail The Brother machine and your
mobile device cannot
communicate during the Wi-Fi
Direct network configuration. • Move the mobile device closer to your Brother
machine.
• Move your Brother machine and the mobile device to
an obstruction-free area.
• If you are using the PIN Method of WPS, make sure
you have entered the correct PIN.
File Access
Error, contact
your
administrator. The Brother machine cannot
access the destination folder for
the Store Print Log to Network
feature. • Make sure the stored directory name is correct.
• Make sure the stored directory is write-enabled.
• Make sure the file is not locked.
Log Access Error In Web Based Management,
you have selected the
Cancel
Print option in the Error
Detection Setting of Store
Print Log to Network .
Wait for about 60 seconds until this message disappears
from the LCD.
No Device When configuring the Wi-Fi
Direct network, the Brother
machine cannot find your
mobile device. • Make sure your machine and mobile device are in the
Wi-Fi Direct mode.
• Move the mobile device closer to your Brother
machine.
• Move your Brother machine and the mobile device to
an obstruction-free area.
• If you are manually configuring the Wi-Fi Direct
network, make sure you have entered the correct
password.
• If your mobile device has a configuration page for how
to obtain an IP address, make sure the IP address of
your mobile device has been configured via DHCP.
Server Timeout,
contact your
administrator. The Brother machine cannot
connect to the server for the
Store Print Log to Network
feature. • Make sure your server address is correct.
• Make sure your server is connected to the network.
• Make sure the machine is connected to the network.
Wrong Date&Time,
contact your
administrator. The Brother machine does not
obtain the time from the SNTP
time server. • Make sure the settings to access the SNTP time server
are configured correctly in Web Based Management.
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