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Brother 9840CDW - Color Laser - All-in-One, User Manual

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Brother 9840CDW - Color Laser - All-in-One User Manual Download Page 137

Troubleshooting and routine maintenance

121

C

Improving the print quality

C

If you have a print quality problem, print a test page first (

Menu

, 

4

, 

2

, 

3

). If the printout looks good, 

the problem is probably not the machine. Check the interface cable or try the machine on another 
computer.

Note

You can resolve a print quality problem by replacing a toner cartridge with a new one when the 
LCD shows the 

Toner Life End

 message.

 

Examples of poor print 
quality

Recommendation

White lines or bands or ribbing 
across the page

 

„

Make sure that the machine is on a solid level surface.

„

Make sure that the toner cartridges are installed properly. (See 

Replacing a toner cartridge

on page 172.)

„

Shake the toner cartridges gently.

„

Make sure that the drum unit is installed properly. (See 

Replacing the 

drum unit

on page 177.)

„

Make sure that you use paper that meets our specifications. A rough 
surfaced paper or thick print media can cause the problem. (See 

Acceptable paper and other media

on page 11.)

„

Clean the laser scanner windows with a soft cloth. (See 

Cleaning the 

laser scanner windows

on page 154.)

„

The drum unit may be damaged. Put in a new drum unit. (See 

Replacing the drum unit

on page 177.)

Colors are light or unclear on 
the whole page.

 

„

Make sure that the recommended paper was used. 

„

Change the paper to freshly unpacked paper.

„

Make sure that the front cover is closed properly.

„

Shake the toner cartridges gently.

„

Clean the laser scanner windows with a soft cloth. (See 

Cleaning the 

laser scanner windows

on page 154.)

„

Turn off Toner Save. (See 

Toner save

on page 26.)

White streaks or bands down 
the page

 

„

Shake the toner cartridges gently.

„

Clean the laser scanner windows with a soft cloth. (See 

Cleaning the 

laser scanner windows

on page 154.)

„

One of the toner cartridges may be damaged. Identify the missing 
color and put in a new toner cartridge. (See 

Replacing a toner 

cartridge

on page 172.)

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Summary of Contents for 9840CDW - Color Laser - All-in-One

Page 1: ...USER S GUIDE MFC 9840CDW Version B USA CAN ...

Page 2: ...ct on line at http www brother com registration By registering your product with Brother you will be recorded as the original owner of the product Your registration with Brother may serve as confirmation of the purchase date of your product should you lose your receipt may support an insurance claim by you in the event of product loss covered by insurance and will help us notify you of enhancement...

Page 3: ...fy you of enhancements to your product and special offers Please complete and fax the Brother Warranty Registration And Test Sheet or for your convenience and most efficient way to register your new product register on line at http www brother com registration FAQs frequently asked questions The Brother Solutions Center is our one stop resource for all your Fax Machine Multi Function Center needs ...

Page 4: ...a Brother authorized service center call 1 877 BROTHER 1 877 276 8437 Service Center Locations Canada only For the location of a Brother authorized service center call 1 877 BROTHER In USA 1 877 BROTHER 1 877 276 8437 1 901 379 1215 fax In Canada 1 877 BROTHER 514 685 4898 fax ...

Page 5: ...nada 1 877 BROTHER http www brother ca Description Item Toner Cartridge Standard Black TN 110BK Prints approx 2 500 pages Cyan TN 110C Prints approx 1 500 pages Magenta TN 110M Prints approx 1 500 pages Yellow TN 110Y Prints approx 1 500 pages Toner Cartridge High Yield Black TN 115BK Prints approx 5 000 pages Cyan TN 115C Prints approx 4 000 pages Magenta TN 115M Prints approx 4 000 pages Yellow ...

Page 6: ... LIKE ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN ANY EVENT BROTHER S LICENSOR S LIABILITY TO YOU FOR ACTUAL ...

Page 7: ... purchase date or the rated life of consumable whichever comes first What is NOT covered This warranty does not cover 1 Physical damage to this Product 2 Damage caused by improper installation improper or abnormal use misuse neglect or accident including but not limited to transporting this Product without the proper preparation and or packaging 3 Damage caused by another device or software used w...

Page 8: ...tative in troubleshooting as they diagnose the problem provide access to this Product at reasonable times and provide adequate working space including heat light ventilation electric current and outlets for the use of the Brother representative Limitations Brother is not responsible for damage to or loss of any equipment media programs or data related to the use of this Product Except for the repa...

Page 9: ...pping or transporting your Laser Printer MFC Fax machine please refer to your Operation Manual for the proper packaging procedures Failure to remove the Toner Cartridge and Toner Drum Unit waste toner packs or oil bottles on applicable models during shipping or transport will cause severe damage to the Laser Printer MFC Fax machine and will void the Warranty Improper packaging may cause severe dam...

Page 10: ...d using special paper 13 Unprintable area 16 Unprintable area for copies 16 Unprintable area when printing from a computer 17 Loading paper and envelopes 17 Loading documents 20 Using the ADF automatic document feeder 20 Using the scanner glass 21 3 General setup 22 Mode timer 22 Paper settings 22 Paper type 22 Paper size 23 Tray use in copy mode 23 Tray use in fax mode 24 Tray use in print mode 2...

Page 11: ...st 39 Changing fax resolution 40 Dual access black white only 40 Real time transmission 41 Overseas mode 41 Delayed fax black white only 41 Delayed batch transmission black white only 42 Checking and canceling waiting jobs 42 Sending a fax manually 43 Out of memory message 43 6 Receiving a fax 44 Choose the correct Receive Mode 44 Using receive modes 45 Fax Only 45 Fax Tel 45 Manual 45 External TA...

Page 12: ...ers 58 How to dial 58 Manual dialing 58 One touch dialing 58 Speed dialing 58 Search 59 LDAP Search 59 Fax redial 59 Storing numbers 60 Storing a pause 60 Storing one touch dial numbers 60 Storing speed dial numbers 61 Changing one touch and speed dial numbers 62 Setting up groups for broadcasting 63 Dialing access codes and credit card numbers 64 Pause 64 Tone or pulse Canada only 64 9 Remote fax...

Page 13: ...ying 78 Copy options temporary settings 79 Improving copy quality 79 Enlarging or reducing the image copied 79 Making N in 1 copies page layout 80 Duplex 2 sided copying 81 Sorting copies using the ADF 83 Adjusting brightness contrast and color 83 Tray selection 85 Out of memory message 85 Section IV Walk up printing 13 Printing photos from a digital camera 88 Before using PictBridge 88 PictBridge...

Page 14: ...ws 96 For Macintosh 96 Section VI Appendixes A Safety and legal 98 Choosing a location 98 To use the machine safely 99 Important information 102 Standard telephone and FCC notices 102 Industry Canada Compliance Statement Canada only 105 Disconnect device 105 LAN connection 105 Laser safety 105 FDA regulations 106 Important safety instructions 106 Legal limitations for copying 108 Trademarks 109 B ...

Page 15: ...outside of the machine 152 Cleaning the scanner 153 Cleaning the laser scanner windows 154 Cleaning the corona wires 158 Cleaning the drum unit 161 Replacing the consumable items 169 Replacing a toner cartridge 172 Replacing the drum unit 177 Replacing the belt unit 183 Replacing the waste toner box 188 Packing and shipping the machine 194 Repacking the machine 195 Machine information 202 Checking...

Page 16: ...nt 230 Interfaces 230 PictBridge 231 Direct print feature 231 Computer requirements 232 Consumable items 233 Ethernet wired network 234 Ethernet wireless network 235 Authentication and encryption for wireless users only 236 Wi Fi Alliance certification 237 F Glossary 238 G Index 242 ...

Page 17: ...Section I General I General information 2 Loading paper and documents 11 General setup 22 Security features 28 ...

Page 18: ... can find on the CD ROM General information 1 Bold Bold style identifies keys on the machine control panel or computer screen Italics Italicized style emphasizes an important point or refers you to a related topic Courier New Courier New font identifies the messages shown on the LCD of the machine Warning icons tell you what to do to avoid the risk of injury Electrical Hazard icons alert you to a ...

Page 19: ...r stand alone operations Software User s Guide and Network User s Guide This format is recommended for viewing on your computer PDF documents 4 manuals PDF User s Guide for stand alone operations Software User s Guide Network User s Guide and Quick Setup Guide This format is recommended for printing the manuals Click to go to the Brother Solutions Center where you can view or download the PDF docu...

Page 20: ... for stand alone operations Software User s Guide Network User s Guide and Quick Setup Guide The PDF format is recommended for printing the manuals Double click Brother Solutions Center icon to go to the Brother Solutions Center where you can view or download the PDF documents Internet access and PDF Reader software are required How to find scanning instructions 1 There are several ways you can sc...

Page 21: ...rother Home Page To view all Brother Numbers including Customer Service numbers for the USA and Canada click Support Information To access the USA Brother online shopping mall http www brothermall com for additional product and service information click Brother Mall com For the latest news and product support information http solutions brother com click Brother Solutions Center To visit our web si...

Page 22: ...urrent setting OK Lets you store your settings in the machine Volume keys or Press to scroll backwards or forwards through menu selections Press to change the volume when in fax or standby mode a or b Press to scroll through the menus and options 5 Dial pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine Canada only The key temporarily s...

Page 23: ...s the machine in Copy mode 11 Fax and telephone keys Hook Press before dialing if you want to make sure a fax machine will answer and then press Black Start or Color Start Also press this key after you pick up the handset of an external telephone during the F T ring fast double rings Redial Pause Redials the last number called It also inserts a pause when programming quick dial numbers Search Spee...

Page 24: ...ra Secure When using Secure Function Lock you can switch restricted users by holding down Shift as you press the Secure key See Secure Function Lock on page 29 You can print data saved in memory when you enter your four digit password For details about using the Secure key see the Software User s Guide on the CD ROM Job Cancel Cancels a programmed print job and clears print data in machine s memor...

Page 25: ...ED light emitting diode will flash and change color depending on the machine s status The LED indications shown in the table below are used in the illustrations in this chapter LED LED Status LED is off Green Yellow Red LED is on Green Yellow Red LED is blinking ...

Page 26: ...ns in the machine memory Red Service error Follow the steps below 1 Turn off the power switch 2 Wait a few seconds and then turn it back on and try to print again If you cannot clear the error and you see the same service call indication after turning the machine back on please call Brother Customer Service See Brother numbers on page i Red Cover open The front cover or fuser cover is open Close t...

Page 27: ... paper tray 2 Since the standard paper tray is a universal type you can use any of the paper sizes one paper type and size at a time listed in the table in Paper capacity of the paper trays on page 12 The standard paper tray can hold up to 250 sheets of Letter A4 legal and folio size paper 20 lb or 80 g m2 Paper can be loaded up to the maximum paper mark on the sliding paper width guide Multi purp...

Page 28: ...cled paper up to 250 20 lb 80 g m2 Multi purpose tray MP tray Width 2 75 to 8 5 in 69 9 to 215 9 mm Length 4 57 to 16 0 in 116 0 to 406 4 mm Plain paper Thin paper Thick paper Recycled paper Bond paper Envelope and Labels up to 50 plain paper 20 lb 80 g m2 up to 3 envelopes Paper Tray Tray 2 A4 Letter Legal Executive A5 B5 B6 and Folio 1 Plain paper Thin paper and Recycled paper up to 500 20 lb 80...

Page 29: ...0 degrees centigrade for a period of 0 1 seconds If you have selected a cotton bond paper paper having a rough surface such as cockle or laid finished paper or paper that is wrinkled or puckered the paper may exhibit degraded performance Types of paper to avoid 2 CAUTION Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is ex...

Page 30: ...aling flap The sealing flaps should be folded crisply and correctly irregularly cut or folded envelopes may cause paper jams Envelopes should consist of two layers of paper in the area circled in figure below 1 Feeding direction Note Before you print envelopes you must fan the stack to avoid paper jams and misfeeds Before you print a lot of envelopes test one to make sure that the print results ar...

Page 31: ... of paper that weighs more than the paper weight specifications for the machine with edges that are not straight or consistently square with windows holes cut outs or perforations with glue on surface as shown in figure below with double flaps as shown in figure below with sealing flaps that have not been folded at purchase with sealing flaps as shown in figure below with each side folded as shown...

Page 32: ... a temperature of 392 degrees Fahrenheit 200 degrees centigrade for a period of 0 1 seconds Label sheets should not exceed the paper weight specifications described in this User s Guide Labels exceeding this specification may not feed or print properly and may cause damage to your machine Labels can be fed from the MP tray only Types of labels to avoid 2 DO NOT use labels that are damaged curled w...

Page 33: ...dard paper tray optional lower tray or multi purpose tray When printing on plain paper 16 to 28 lb 60 to 105 g m2 use the paper tray For printing on other types of media use the MP tray multi purpose tray When you put paper into the paper tray note the following If your application software supports paper size selection on the print menu you can select it through the software If your application s...

Page 34: ...er 1 slide the paper guides to fit the paper size Make sure that the guides are firmly in the slots d Fan the stack of paper well to avoid paper feeding problems e Put the paper into the paper tray with the top edge of the paper in first and the print side face down Make sure that the paper is flat in the tray and below the maximum paper mark 1 f Push the paper tray firmly back into the machine 1 ...

Page 35: ...abels and thick paper Before loading press the corners and sides of the envelopes to make them as flat as possible a Unfold the output paper tray support flap 1 b Open the MP tray and lower it gently c Pull out the MP tray support flap 1 d Put the envelopes up to 3 or media in the MP tray with the top edge first and the print side face up 1 1 ...

Page 36: ...Documents to be faxed must be from 5 8 to 8 5 inches 147 3 to 215 9 mm wide and from 5 8 to 14 inches 147 3 to 356 mm long and of a standard weight 20 lb 80 g m2 2 sided document 2 When you load a 2 sided document the document to be faxed must be from 5 8 to 8 5 inches 147 3 to 215 9 mm wide and from 5 8 to 11 7 inches 147 3 to 297 mm long and of a standard weight 20 lb 80 g m2 a Unfold the ADF do...

Page 37: ...can be up to 8 5 inches wide and up to 14 inches long 215 9 mm wide to 355 6 mm long To use the scanner glass the ADF must be empty a Lift the document cover b Using the document guidelines on the left center the document face down on the scanner glass c Close the document cover CAUTION If the document is a book or is thick DO NOT slam the cover or press on it ...

Page 38: ...or OK b Press a or b to choose 0 Sec 30 Secs 1 Min 2 Mins 5 Mins or Off Press OK c Press Stop Exit Paper settings 3 Paper type 3 Set up the machine for the type of paper you are using This will give you the best print quality a Do one of the following To set the paper type for the MP Tray press Menu 1 2 1 To set the paper type for Tray 1 press Menu 1 2 2 To set the paper type for Tray 2 press Menu...

Page 39: ...he MP tray when making N in 1 copies You must choose one of the other available Paper Size selections for the MP tray A6 size is not available for the optional Tray 2 Tray use in copy mode 3 You can change the priority tray that the machine will use for printing copies When you choose Tray 1 Only MP Only or Tray 2 Only 1 the machine pulls the paper only from that tray If the selected tray is out o...

Page 40: ...If the tray is out of paper and received faxes are in the machine s memory No Paper will appear on the LCD Insert paper in the empty tray a Press Menu 1 7 2 17 Tray Use 2 Fax a MP T1 b T1 MP Select ab or OK b Press a or b to choose Tray 1 Only Tray 2 Only MP Only MP T1 T2 1 or T1 T2 1 MP Press OK 1 Tray 2 Only or T2 appears only if the optional tray is installed c Press Stop Exit Tray use in print...

Page 41: ...n the beeper is on the machine will beep when you press a key make a mistake or after you send or receive a fax You can choose a range of volume levels from High to Off a Press Menu 1 4 2 14 Volume 2 Beeper a Med b High Select ab or OK b Press a or b to choose Off Low Med or High Press OK c Press Stop Exit Speaker volume 3 You can choose a range of speaker volume levels from High to Off You can ad...

Page 42: ...e the machine is idle You can choose how long the machine must be idle from 000 to 240 minutes before it goes into sleep mode When the machine receives a fax computer data or makes a copy the timer will be reset The default setting is 005 minutes While the machine is in sleep mode the LCD will display Sleep When printing or copying in sleep mode there will be a short delay while the fuser warms up...

Page 43: ...es a 9 to dial an outside number use this setting to automatically dial 9 for every fax you send a USA Press Menu 0 5 Canada Press Menu 0 6 b Press a or b to choose On or Off Press OK If you chose On go to c If you chose Off go to e c Press 1 or 2 to choose 1 Change or 2 Exit If you chose 1 Change go to d If you chose 2 Exit go to e d Enter the prefix number up to 5 digits on the dial pad Press OK...

Page 44: ...sword Date Time Station ID Quick Dial settings Mode Timer Paper Type Paper Size Volume Auto Daylight Ecology Tray Use LCD Contrast Setting Lock Secure Function Lock Setting up the password 4 a Press Menu 1 9 1 19 Security 1 Setting Lock New Passwd XXXX Enter OK Key b Enter a four digit number for the password using numbers 0 9 l or Press OK c Re enter your password when the LCD shows Verify Press ...

Page 45: ... access to the Menu settings Disabling at least one function is required to turn on Secure Function Lock for the Public user Access to restricted operations can be enabled by creating a restricted user Restricted users must enter a user password to use the machine Make a careful note of your password If you forget it please call Brother Customer Service 1 Print includes PC Fax Send as well as all ...

Page 46: ...t up the Public user Public users do not need to enter a password Note You must disable at least one function to turn on Secure Function Lock for Public user a Press Menu 1 9 2 19 Security 2 Function Lock a Lock OffiOn b Set Password Select ab or OK b Press a or b to select Setup User Press OK c Enter the administrator password Press OK 19 Security Setup User a Public b User01 Select ab or OK d Pr...

Page 47: ...ep for Fax Rx Copy Color Copy B W and Scan Press OK h Repeat d to g for entering each additional user and password i Press Stop Exit Note You cannot use the same password as another user s password Turning Secure Function Lock on off 4 If you enter the wrong password when following the instructions below the LCD will show Wrong Password Re enter the correct password Turning Secure Function Lock on...

Page 48: ... Menu 1 1 See Mode timer on page 22 Also you can exit from an individual user by pressing the lighted Mode key a Hold down Shift as you press Secure Function Lock Change User PIN XXXX Pls enter PIN b Enter your four digit password Press OK When Copy mode is disabled a Press Copy key Access Denied PIN Pls enter PIN b Enter your four digit password Press OK When Scan mode is disabled a Press Scan ke...

Page 49: ...Section II Fax II Sending a fax 34 Receiving a fax 44 Telephone services and external devices 50 Dialing and storing numbers 58 Remote fax options black white only 65 Polling 72 Printing reports 74 ...

Page 50: ... you press Color Start the machine starts dialing and sends the document in real time Note If the Out of Memory message appears while scanning a B W document into memory press Stop Exit to cancel or Black Start to send the scanned pages The machine will scan and send your document Sending a 2 sided fax from the ADF 5 You can send a 2 sided document from the ADF To cancel a fax in progress press St...

Page 51: ... Legal or Folio size Press Stop Exit to cancel a fax in progress You can only send single page color faxes from the scanner glass a Make sure you are in Fax mode b Place your document face down on the scanner glass c Dial the fax number See How to dial on page 58 d Press Black Start or Color Start If you press Black Start the machine starts scanning the first page Go to e If you press Color Start ...

Page 52: ... 1 to confirm Broadcasting black white only 5 Broadcasting lets you send the same fax message to more than one fax number You can include Groups One Touch Speed Dial numbers and up to 50 manually dialed numbers in the same broadcast You can broadcast up to 390 different numbers This will depend on how many groups access codes or credit card numbers you have stored and on how many delayed or stored...

Page 53: ...ess a or b to choose the job number you want to cancel Press OK c Press 1 to clear the job number or 2 to exit If you chose to only cancel the fax currently being sent in b the machine will ask you if you want to cancel the broadcast Press 1 to clear the whole broadcast job or 2 to exit d Press Stop Exit Additional sending operations 5 Sending faxes using multiple settings 5 Before you send a fax ...

Page 54: ...r Defined Note You can send the cover page only for a black white fax If you press Color Start to send a fax the cover page will not be sent Composing your own comments 5 You can set up two comments of your own a Make sure you are in Fax mode b Press Menu 2 2 8 22 Setup Send 8 Coverpage Msg a 5 b 6 Select ab or OK c Press a or b to choose 5 or 6 to store your own comment Press OK d Enter your own ...

Page 55: ... Make sure you are in Fax mode b Press Menu 2 2 7 22 Setup Send 7 Coverpg Setup a Next Fax On b Next Fax Off Select ab or OK c Press a or b to choose Print Sample Press OK d Press Black Start or Color Start Your machine will print a copy of your cover page e Press Stop Exit Contrast 5 For most documents the default setting of Auto will give the best results It automatically chooses the suitable co...

Page 56: ...Fine resolution Photo Use when the document has varying shades of gray or is a photograph This has the slowest transmission time Color Standard Suitable for most typed documents Fine Use when the document is a photograph The transmission time is slower than Standard resolution If you choose S Fine or Photo and then use the Color Start key to send a fax the machine will send the fax using the Fine ...

Page 57: ...Setup Send 5 Real Time TX a On b Off Select ab or OK c Press a or b to choose Next Fax On Press OK Note In Real Time Transmission the automatic redial feature does not work when using the scanner glass Overseas mode 5 If you are having difficulty sending a fax overseas due to a bad connection then turning on the overseas mode may help This is a temporary setting and will only be active for your ne...

Page 58: ... c Press a or b to choose On or Off Press OK d Press Stop Exit Checking and canceling waiting jobs 5 Check which jobs are still waiting in the memory to be sent If there are no jobs the LCD will show No Jobs Waiting You can cancel a fax job that is stored and waiting in the memory a Press Menu 2 6 26 Remaining Jobs a 001 12 34 BROTHER 002 15 00 BIC b 003 17 30 ABCDEFG Select ab or OK The number of...

Page 59: ...e other party before you both hang up a Ask the other party to wait for fax tones beeps and then to press the Start or Send key before hanging up b Make sure you are in Fax mode c Load your document d Press Black Start or Color Start If you are using the scanner glass press 1 to send a fax e Replace the handset of an external telephone Out of memory message 5 If you get an Out of Memory message wh...

Page 60: ... Brother machine Your external telephone answering device TAD will automatically answer every call Voice messages are stored on the external TAD and fax messages are printed Choose External TAD as your receive mode See External TAD on page 45 Will you be using your Brother machine on a dedicated fax line Your machine automatically answers every call as a fax Choose Fax Only as your receive mode Se...

Page 61: ...6 and Ring delay on page 46 Manual 6 Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring Receive feature To receive a fax in Manual mode lift the handset of the external telephone or press Hook When you hear fax tones short repeating beeps press Black Start or Color Start and then press 2 to receive a fax You can also use the Easy Receive feature to re...

Page 62: ... ring time 6 When somebody calls your machine you and your caller will hear the normal telephone ring sound The number of rings is set by the ring delay setting If the call is a fax then your machine will receive it however if it is a voice call the machine will sound the F T ring a fast double ring for the time you have set in the F T ring time setting If you hear the F T ring it means that you h...

Page 63: ...nal telephone press the Fax Receive Code l51 See Operation from extension telephones on page 56 Note If you use a modem or send faxes from a computer on the same line and your machine intercepts them set easy receive to Off a Make sure you are in Fax mode b Press Menu 2 1 3 21 Setup Receive 3 Easy Receive a On b Off Select ab or OK c Press a or b to choose On or Off Press OK d Press Stop Exit Sett...

Page 64: ...2 1 5 21 Setup Receive 5 Auto Reduction a On b Off Select ab or OK c Press a or b to choose On or Off Press OK d Press Stop Exit Duplex 2 sided printing for Fax mode 6 If you set Duplex to On for fax receive the machine will print received faxes on both sides of paper You can use Letter Legal or Folio 8x13 size of paper for this function a Make sure you are in Fax mode b Press Menu 2 1 9 21 Setup ...

Page 65: ...the machine Receiving a fax at the end of a conversation 6 At the end of a conversation you can ask the other party to send you a fax before you both hang up a Ask the other person to place the document in their machine and to press the Start or Send key b When you hear the CNG tones slowly repeating beeps press Black Start or Color Start c Press 2 to choose 2 Receive d Replace the external handse...

Page 66: ...calls through two different telephone numbers on that one line Brother uses the term Distinctive Ring but telephone companies market the service under a variety of names such as Custom Ringing Personalized Ring Smart Ring RingMaster Ident A Ring Ident A Call Data Ident A Call Teen Ring and SimpleBiz Fax Alternate Number Ringing This service establishes a second telephone number on the same line as...

Page 67: ...ke full advantage of the telephone company s Distinctive Ring service The new telephone number on your line can just receive faxes Note You must pay for your telephone company s Distinctive Ring service before you program the machine to work with it Do you have voice mail 7 If you have Voice Mail on the telephone line that you will install your new machine on there is a strong possibility that Voi...

Page 68: ...with a fax tone When the voice number is called the machine will not answer Registering the distinctive ring pattern Very important 7 After you have set the Distinctive Ring feature to On your Distinctive Ring number will receive faxes automatically The receive mode is automatically set to Manual and you cannot change it to another receive mode while Distinctive Ring is set to On This ensures the ...

Page 69: ...l your machine will listen for the CNG fax calling tones sent by a sending fax machine If it hears them it will take over the call and receive the fax If it does not hear them it will let your TAD take a voice message and the display will show Telephone The external TAD must answer within four rings we recommend you set it to two rings This is because your machine cannot hear the CNG tones until t...

Page 70: ...ten for fax tones b Limit your speaking to 20 seconds c End your 20 second message by giving your Fax Receive Code for people sending manual faxes For example After the beep leave a message or send a fax by pressing l51 and Start Note We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a loud voice You may try leaving out this pause but i...

Page 71: ...iplex adapter If your machine is on Line 2 plug it into L2 of the triple adapter Installing machine external two line TAD and two line telephone 7 When you are installing an external two line telephone answering device TAD and a two line telephone your machine must be isolated on one line at both the wall jack and at the TAD The most common connection is to put the machine on Line 2 which is expla...

Page 72: ...nsion telephones 7 Operation from extension telephones 7 If you answer a fax call on an extension telephone or an external telephone connected to the EXT jack of the machine you can make your machine take the call by using the Fax Receive Code When you press the Fax Receive Code l51 the machine starts to receive the fax See Easy receive on page 47 If the machine answers a voice call and pseudo dou...

Page 73: ...on an extension or external telephone you can tell your machine to receive it by pressing the fax receive code l51 Wait for the chirping sounds then replace the handset See Easy receive on page 47 Telephone Answer Code 7 If you receive a voice call and the machine is in F T mode it will start to sound the F T double ring after the initial ring delay If you pick up the call on an extension telephon...

Page 74: ...one touch dial numbers on page 60 To dial One Touch numbers 21 to 40 hold down Shift as you press the One Touch key Speed dialing 8 Hold down Shift as you press Search Speed Dial and then enter the three digit Speed Dial number See Storing speed dial numbers on page 61 Three digit number Note If the LCD shows Not Registered when you enter a One Touch or a Speed Dial number it means that a number i...

Page 75: ...the name you are looking for If the LCD shows No Contact Found when you enter the first letter of the name it means that a name for the letter is not stored LDAP Search 8 If the machine is connected to your LDAP server you can search for information such as fax numbers and E mail addresses from your server For details about how to set up LDAP see the Network User s Guide on the CD ROM Fax redial 8...

Page 76: ...ess Redial Pause to insert a 3 5 second pause between numbers You can press Redial Pause as many times as needed to increase the length of the pause Storing one touch dial numbers 8 Your machine has 20 One Touch keys where you can store 40 fax or telephone numbers or E mail addresses for automatic dialing To access numbers 21 to 40 hold down Shift as you press the One Touch key a Press Menu 2 3 1 ...

Page 77: ...ers press Stop Exit Note When you do a broadcast and you have saved a scan profile along with the number or E mail address the scan profile of the One Touch Speed Dial or Group number you chose first will be applied to the broadcast Storing speed dial numbers 8 You can store your frequently used numbers as Speed Dial numbers so that when you dial you will only have to press a few keys hold down Sh...

Page 78: ... below To store another Speed Dial number go to b To finish storing Speed Dial numbers press Stop Exit Note When you do a broadcast and you have saved a scan profile along with the number or E mail address the scan profile of the One Touch Speed Dial or Group number you chose first will be applied to the broadcast Changing one touch and speed dial numbers 8 If you try to store a One Touch or Speed...

Page 79: ... Press a or b to select Fax IFAX or E Mail Press OK e To add One Touch or Speed Dial numbers follow the instructions below For One Touch numbers press the One Touch keys one after the other For Speed Dial numbers hold down Shift as you press Search Speed Dial and then enter the three digit Speed Dial location The LCD will display your chosen One Touch numbers with a l and Speed Dial numbers with a...

Page 80: ...555 7000 if you press the following keys Hold down Shift as you press Search Speed Dial 003 Hold down Shift as you press Search Speed Dial 002 and Black Start or Color Start Numbers can be added manually by entering them on the dial pad Hold down Shift as you press Search Speed Dial 003 7001 on the dial pad and Black Start or Color Start This would dial 555 7001 You can also add a pause by pressin...

Page 81: ...tion Note If you store a group on a One Touch key or a Speed Dial location the faxes will be forwarded to several fax numbers You can also enter an E mail address if your machine has been configured for the Internet Fax feature For details about Internet Fax see the Network User s Guide on the CD ROM For information about Fax Forward to E mail see the Brother Solutions Center at http solutions bro...

Page 82: ...r followed by Press OK For example press 1 2 3 4 5 Redial Pause 1 8 0 0 5 5 5 6 7 8 9 If you do not need a PIN press OK e Press Stop Exit Note You cannot change a Paging number or PIN remotely If you have set Paging a backup copy will automatically be printed at the machine Fax storage 9 The fax storage feature lets you store your received faxes in the machine s memory You can retrieve stored fax ...

Page 83: ...PC See PC FAX receiving in Chapter 6 in the Software User s Guide on the CD ROM If you choose Backup Print On the machine will also print the fax a Press Menu 2 5 1 25 Remote Fax Opt 1 Fwd Page Store a Off b Fax Forward Select ab or OK b Press a or b to choose PC Fax Receive Press OK c Press a or b to choose USB or your computer name if the machine is connected to a network 25 Remote Fax Opt 1 Fwd...

Page 84: ...nt to your PC before the setting changes Faxes in the memory will be sent to your PC when the PC Fax Receive icon is active on your PC See the Software User s Guide on the CD ROM If you press 2 faxes in the memory will not be erased or transferred to your PC and the setting will be unchanged The LCD will ask you the following message 25 Remote Fax Opt Backup Print a Off b On Select ab or OK Press ...

Page 85: ...hange your code at any time If you want to make your code inactive press Clear Back and then OK in b to restore the inactive setting l Using your remote access code 9 a Dial your fax number from a telephone or another fax machine using touch tone b When your machine answers immediately enter your Remote Access Code 3 digits followed by l c The machine signals if it has received messages No beeps N...

Page 86: ...e You can insert a pause in a fax number by using the key Changing the fax forwarding number 9 You can change the default setting of your fax forwarding number from another telephone or fax machine using touch tone a Dial your fax number from a telephone or another fax machine using touch tone b When your machine answers enter your remote access code 3 digits followed by l If you hear one long bee...

Page 87: ...er has not been registered You can register your fax forwarding number by entering 4 See Changing the fax forwarding number on page 70 Once you have registered the number fax forwarding will work 3 Paging 4 Fax forwarding number 6 Fax storage 96 Retrieve a fax 2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax messages See Retrieving fax messages on page 70 3 Erase...

Page 88: ... Start or Color Start The LCD shows Dialing Sequential polling 10 Sequential polling lets you request documents from several fax machines in one operation Afterwards a Sequential Polling Report will be printed a Make sure you are in Fax mode b Press Menu 2 1 7 _ Polling RX Dial Start c Specify the fax machines you want to poll by using One Touch Speed Dial Search a Group and or the dial pad You mu...

Page 89: ...message 22 Setup Send Other Settings a 1 Yes b 2 No Select ab or OK f Press Black Start g If you are using the scanner glass the LCD will prompt you to choose one of the options below Flatbed Fax Next Page a 1 Yes b 2 No Send Select ab or OK Press 1 to send another page Go to h Press 2 or Black Start to send the document h Place the next page on the scanner glass press OK Repeat g and h for each a...

Page 90: ... set the machine to print a fax journal activity report at specific intervals every 50 faxes 6 12 or 24 hours 2 or 7 days The default setting is Every 50 Faxes this means that your machine will print the journal when the machine has stored 50 jobs If you set the interval to Off you can still print the report by following the steps on the next page a Press Menu 2 4 2 24 Report Setting 2 Journal Per...

Page 91: ...merical or alphabetical order 4 Fax Journal Prints a list of information about your last 200 incoming and outgoing faxes TX transmit RX receive 5 User Settings Print a list of your current settings 6 Network Config Lists your network settings How to print a report 11 a Press Menu 6 6 Print Reports 1 Transmission 2 Help List 3 Tel Index List Select ab or OK b Do one of the following Press a or b to...

Page 92: ...Chapter 11 76 ...

Page 93: ...Section III Copy III Making copies 78 ...

Page 94: ...ad to enter the number of copies up to 99 d Press Black Start or Color Start Note To sort your copies see Sorting copies using the ADF on page 83 If the LCD shows Please Wait and the machine stops copying while you are making multiple copies please wait for 30 to 40 seconds until the machine finishes the color registration and cleaning process of the belt unit Stop copying 12 To stop copying press...

Page 95: ...able for copying photographs To temporarily change the quality setting follow the steps below a Make sure you are in Copy mode b Load your document c Use the dial pad to enter the number of copies up to 99 d Press Contrast Quality Press a or b to choose Quality Press OK e Press d or c to choose Auto Text or Photo Press OK f Press Black Start or Color Start To change the default setting follow the ...

Page 96: ...You can reduce the amount of paper used when copying by using the N in 1 copy feature This allows you to copy two or four pages onto one page which lets you save paper Important 12 Please make sure the paper size is set to Letter A4 Legal or Folio P means Portrait and L means Landscape You cannot use the Enlarge Reduce setting with the N in 1 feature a Make sure you are in Copy mode b Load your do...

Page 97: ...direction shown below 2 in 1 P 2 in 1 L 4 in 1 P 4 in 1 L Duplex 2 sided copying 12 You can reduce the amount of paper used when copying by using the duplex copy feature This allows you to copy on both sides of a sheet of paper If you want to use the duplex copy feature we recommend you load your document in the ADF If you get an Out of Memory message while you are making duplex copies try install...

Page 98: ...lack Start or Color Start to scan the document Note Duplex copy using a 2 sided legal size document is not available Advanced Duplex Copy short edge 12 Advanced 2 sided i 1 sided Portrait Landscape Advanced 1 sided i 2 sided Portrait Landscape a Make sure you are in Copy mode b Load your document c Use the dial pad to enter the number of copies up to 99 d Press Duplex and a or b to select Advanced...

Page 99: ...e Press Black Start or Color Start Adjusting brightness contrast and color 12 Brightness 12 Adjust the copy brightness to make copies darker or lighter To temporarily change the copy brightness setting follow the steps below a Make sure you are in Copy mode b Load your document c Use the dial pad to enter the number of copies up to 99 d Press a or b to choose Bright Quality Auto Enlg Red 100 Tray ...

Page 100: ...r decrease the contrast Press OK f Press Black Start or Color Start To change the default setting follow the steps below a Press Menu 3 3 33 Contrast nnonn Select d c OK b Press d or c to increase or decrease the contrast Press OK c Press Stop Exit Color saturation 12 You can change the default setting for color saturation To change the default setting follow the steps below a Press Menu 3 4 34 Co...

Page 101: ...while you are making copies the LCD message will guide you through the next step If you get an Out of Memory message while scanning a subsequent page you will have the option to press Black Start or Color Start to copy the pages scanned so far or to press Stop Exit to cancel the operation To gain extra memory you can do the following Print the faxes that are in the memory See Printing a fax from t...

Page 102: ...Chapter 12 86 ...

Page 103: ...Section IV Walk up printing IV Printing photos from a digital camera 88 Printing data from a USB flash memory drive 91 ...

Page 104: ...ing PictBridge 13 Setting your digital camera 13 Make sure your camera is in PictBridge mode The following PictBridge settings may be available from the LCD of your PictBridge compatible camera Depending on your camera some of these settings may not be available Copies Qualities Paper size Date print File name print Layout Note The names and availability of each setting depends on the specificatio...

Page 105: ...ailed information on changing PictBridge settings Printing images 13 a Make sure that your camera is turned off Connect your camera to the USB direct interface 1 on the front of the machine using a suitable USB cable b Turn on the camera Make sure your camera is in PictBridge mode When the machine has recognized the camera the LCD shows the following message depending on which mode the machine is ...

Page 106: ... your camera is not in PictBridge mode or does not support PictBridge you can connect your camera as a normal storage device This enables you to print photos from your camera Follow the steps in Printing data directly from the USB flash memory drive on page 92 If you would like to print photos in PictBridge mode see Setting your digital camera on page 88 Note The name of the storage mode and opera...

Page 107: ...ered files are not supported Creating a PRN or PostScript 3 file for direct printing 14 Note The screens in this section may vary depending on your application and operating system a From the menu bar of an application click File then Print b Choose Brother MFC 9840CDW Printer 1 and check the Print to file box 2 Click Print c Choose the folder you want to save the file to and enter the file name i...

Page 108: ...nt the data File names containing more than 8 characters will appear on the LCD as the first 6 characters of the file name followed by a tilde mark and a number For example HOLIDAY2007 JPG would appear as HOLIDA 1 JPG Only the following characters can be displayed on the LCD A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 0 1 2 3 4 5 6 7 8 9 _ d Do one of the following Press a or b to choose a...

Page 109: ...enu 1 7 3 to change the paper tray setting You can change the default settings for direct print by using the control panel when the machine is not in the direct print mode Press Menu 5 to enter the USB Direct I F menu See Menu table on page 204 Understanding the error messages 14 Once you are familiar with the types of errors that can occur while you print data from the USB flash memory drive with...

Page 110: ...Chapter 14 94 ...

Page 111: ...Section V Software V Software and network features 96 ...

Page 112: ... For Windows 15 Note If you have not installed the software see Viewing documentation Windows on page 3 a From the Start menu point to Brother MFC 9840CDW from the programs group then click User s Guides in HTML format b Click on the manual you want SOFTWARE USER SGUIDE NETWORKUSER SGUIDE or USER S GUIDE from the top menu c Click the heading you would like to view from the list at the left of the ...

Page 113: ...Section VI Appendixes VI Safety and legal 98 Options 110 Troubleshooting and routine maintenance 114 Menu and features 204 Specifications 224 Glossary 238 ...

Page 114: ...c area DO NOT place the machine near heaters air conditioners refrigerators water chemicals or devices that contain magnets or generate magnetic fields DO NOT expose the machine to direct sunlight excessive heat open flames salty or corrosive gasses moisture or dust DO NOT connect your machine to an AC power outlet controlled by wall switches or automatic timers Disruption of power can wipe out in...

Page 115: ...elephone line cord first and then the power cord from the AC power outlet DO NOT handle the plug with wet hands Doing this might cause an electrical shock Always make sure the plug is fully inserted After you have just used the machine some internal parts of the machine will be extremely hot When you open the front or back cover of the machine DO NOT touch the shaded parts shown in the illustratio...

Page 116: ...rasp the side hand holds that are located at the bottom of the machine DO NOT carry the machine by holding scanner unit To prevent injuries when moving or lifting this machine make sure to use at least two people Use caution when installing or modifying telephone lines Never touch telephone wires or terminals that are not insulated unless the telephone line has been unplugged at the wall jack Neve...

Page 117: ...ine or in a wet basement or near a swimming pool 2 Avoid using this product during an electrical storm There may be a remote risk of electric shock from lightning 3 DO NOT use this product to report a gas leak in the vicinity of the leak 4 Use only the power cord provided with the machine 5 DO NOT dispose of batteries in a fire They may explode Check with local codes for possible special disposal ...

Page 118: ...eas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g 06 is a REN o...

Page 119: ...ct all cables from the wall outlet before servicing modifying or installing the equipment This equipment may not be used on coin service lines provided by the telephone company or connected to party lines Brother cannot accept any financial or other responsibilities that may be the result of your use of this information including direct special or consequential damages There are no warranties exte...

Page 120: ...However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation...

Page 121: ... connection A CAUTION DO NOT connect this product to a LAN connection that is subject to over voltages Laser safety A This equipment is certified as a Class 1 laser product as defined in IEC 60825 1 A2 2001 under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 This means that the equipment does...

Page 122: ...rosol cleaners Use a damp cloth for cleaning 5 DO NOT place this product on an unstable cart stand or table The product may fall causing serious damage to the product 6 Slots and openings in the cabinet at the back or bottom are provided for ventilation To ensure reliable operation of the product and to protect it from overheating these openings must not be blocked or covered The openings should n...

Page 123: ...ngerous voltage points and other risks and may void your warranty Refer all servicing to a Brother Authorized Service Center For the location of your nearest Brother Authorized Service Center please call In USA 1 877 BROTHER 1 877 276 8437 In Canada 1 877 BROTHER 15 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized Service Personnel under the following cond...

Page 124: ...pied Money Bonds or other certificates of indebtedness Certificates of Deposit Internal Revenue Stamps canceled or uncanceled Selective Service or draft papers Passports United States Canadian Postage Stamps canceled or uncanceled Food Stamps Immigration Papers Checks or drafts drawn by Governmental agencies Identifying badges or insignias Copyrighted works cannot be copied Sections of a copyright...

Page 125: ...o PaperPort and ScanSoft are trademarks or registered trademarks of Nuance Communications Inc or its affiliates in the United States and or other countries Presto PageManager is a registered trademark of NewSoft Technology Corporation PictBridge is a trademark BROADCOM SecureEasySetup and the SecureEasySetup logo are trademarks or registered trademarks of Broadcom Corporation in the United States ...

Page 126: ...110 B Options B This machine has the following optional accessories You can increase the capabilities of the machine with these items Options B Lower tray unit DIMM memory LT 100CL ...

Page 127: ...off the power switch Unplug the telephone line cord and interface cable and then unplug the power cord from the AC outlet b Using two people lift the machine carefully and place it onto the optional lower tray unit so that the alignment pins of the lower tray unit are inserted into the guide holes on the bottom of the machine as shown c Plug the machine s power cord back into the AC power outlet f...

Page 128: ...er paper tray No additional steps are required Memory board B This machine has 128 MB of standard memory and one slot for optional memory expansion You can expand the memory up to 640 MB by installing dual in line memory modules SO DIMMs When you add the optional memory it increases the performance for both copy and print operations In general the machine uses industry standard SO DIMM with the fo...

Page 129: ...he board surface e Hold the DIMM by the edges and align the notches in the DIMM with the protrusions in the slot Insert the DIMM diagonally 1 then tilt it toward the interface board until it clicks into place 2 f Put the DIMM covers 2 and 1 back on g Plug the machine s power cord back into the AC power outlet first and then connect the interface cable h Plug in the telephone line cord Turn on the ...

Page 130: ... good you probably had a bad connection with static or interference on the telephone line Ask the other party to send the fax again Poor print quality See Improving the print quality on page 121 Vertical black lines when receiving One of the corona wires for printing may be dirty Clean the four corona wires See Cleaning the corona wires on page 158 The sender s scanner may be dirty Ask the sender ...

Page 131: ...ain If you are sending a PC Fax message and get RESULT NG on the Transmission Verification Report your machine may be out of memory To free up extra memory you can turn off fax storage see Turning off remote fax options on page 68 print fax messages in memory see Printing a fax from the memory on page 49 or cancel a delayed fax or polling job see Checking and canceling waiting jobs on page 42 If t...

Page 132: ...tions Vertical black line appears in copies Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip or one of the corona wires for printing is dirty See Cleaning the scanner on page 153 and Cleaning the corona wires on page 158 Printing difficulties Difficulties Suggestions No printout Check that the machine is plugged in and the power switch is turned on...

Page 133: ...The machine does not print on both sides of the paper even though the printer driver setting is Duplex Check the paper size setting in the printer driver You need to select Letter Legal or Folio The machine is not printing or has stopped printing and the machine s Status LED turns yellow Press Job Cancel As the machine cancels the job and clears it from the memory it may produce an incomplete prin...

Page 134: ...s are curled Low quality thin or thick paper or not printing on the recommended side of the paper could cause this problem Try turning over the stack of paper in the paper tray Make sure that you choose the Paper Type that suits the media type you are using See Acceptable paper and other media on page 11 Printed pages are smeared The Paper Type setting may be incorrect for the type of print media ...

Page 135: ... number for this service Enter 54925 4 In Internal Port number for this service Enter 54925 5 Make sure UDP is selected 6 Click OK e Click the Add button f To add port 54926 for network PC Fax enter the information below 1 In Description of service Enter any description for example Brother PC Fax 2 In Name or IP address for example 192 168 0 12 of the computer hosting this service on your network ...

Page 136: ...ber Enter 54925 3 Make sure UDP is selected Then click OK g Click the Add port button h To add port 54926 for Network PC Fax enter the information below 1 In Name Enter any description for example Brother PC Fax 2 In Port number Enter 54926 3 Make sure UDP is selected Then click OK i Make sure that the new setting is added and is checked and then click Apply j If you still have trouble with your n...

Page 137: ...ly Shake the toner cartridges gently Clean the laser scanner windows with a soft cloth See Cleaning the laser scanner windows on page 154 Turn off Toner Save See Toner save on page 26 White streaks or bands down the page Shake the toner cartridges gently Clean the laser scanner windows with a soft cloth See Cleaning the laser scanner windows on page 154 One of the toner cartridges may be damaged I...

Page 138: ... sure that the toner cartridges are installed properly See Replacing a toner cartridge on page 172 One of the toner cartridges may be damaged Identify the missing color and put in a new toner cartridge for the color with the white line See Replacing a toner cartridge on page 172 The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 177 Examples of poor print quali...

Page 139: ...e 98 Install a new toner cartridge for the color causing the problem See Replacing a toner cartridge on page 172 Clean the corona wires of the drum unit for the color causing the problem See Cleaning the corona wires on page 158 If the print quality has not improved put in a new drum unit See Replacing the drum unit on page 177 Page skewed Make sure the paper or other print media is loaded properl...

Page 140: ...ge 177 Make sure that the belt unit is installed properly See Replacing the belt unit on page 183 Perform the calibration Press Menu 4 6 See Software User s Guide on the CD ROM Adjust the color by using the custom setting in the printer driver Colors the machine can print and colors you see on a monitor are different The machine may not be able to reproduce the colors on your monitor Make sure tha...

Page 141: ...of the drum unit and turn the drum unit over then make sure that four drum unit gears are in the home position The home position of each drum can be identified by matching the number on the drum unit gear to the same number on the side of the drum unit as shown in the illustration The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 177 Put in a new belt unit See...

Page 142: ... on page 11 Check the paper type and quality See Acceptable paper and other media on page 11 Make sure that the back cover is closed properly Make sure that paper is loaded properly Make sure that you choose the proper media type in the printer driver or in the machine s Paper Type menu setting See Acceptable paper and other media on page 11 and Basic tab in the Software User s Guide on the CD ROM...

Page 143: ...ease lever of the fuser unit is in the closed position Call Brother Customer Service to replace the fuser unit Poor fixing when printed on thick paper Choose Thick paper mode in the printer driver or in the machine s Paper Type menu setting See Paper type on page 22 and Basic tab in the Software User s Guide on the CD ROM Make sure that you use paper that meets our specifications See Acceptable pa...

Page 144: ...se paper to curl If you do not use the machine often the paper may have been in the paper tray too long Turn over the stack of paper in the paper tray Also fan the paper stack and then rotate the paper 180 in the paper tray Follow these steps a Open the back cover b Push the gray lever to the right as shown below c Close the back cover and re send the print job Note When you have finished printing...

Page 145: ...t hand side and one on the right hand side to the envelope position as shown in the illustration below c Close the back cover and re send the print job Note When you have finished printing open the back cover and reset the two gray levers back to the original position Examples of poor print quality Recommendation ABCDEFG EFGHIJKLMN ...

Page 146: ...he back cover d Choose Plain Paper mode in the printer driver and re send the print job e If the problem is not solved after printing a few pages choose Thin Paper mode in the printer driver and re send the print job Note When you have finished printing open the back cover and reset the two grey levers back to the original position Use thicker paper than you are now using Examples of poor print qu...

Page 147: ...face of the photosensitive drum Take all the toner cartridges out of the drum unit and turn the drum unit over Wipe the toner on the edge of drum unit with a dry lint free soft cloth as shown in the illustration Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKL...

Page 148: ...s a Press Menu 2 0 1 20 Miscellaneous 1 Compatibility a High b Normal Select ab or OK b Press a or b to choose Basic for VoIP or Normal or High Basic for VoIP cuts the modem speed to 9600 bps and turns the error correction mode ECM off For a standard telephone line If you regularly experience interference on your standard telephone line try this setting If you are using VoIP VoIP service providers...

Page 149: ... the waste toner box on page 188 If the problem continues call Brother Customer Service Cartridge Error Put the Black K Toner Cartridge back in 1 1 The toner cartridge color with the problem is shown in the message The toner cartridge is not installed properly Pull out the drum unit take out the toner cartridge that is indicated on the LCD and put it back into the drum unit again Change Parts Belt...

Page 150: ...mpany and ask them to check your telephone line Connection Fail You tried to poll a fax machine that is not in Polled Waiting mode Check the other fax machine s polling setup Cooling Down Wait for a while The temperature of the drum unit or toner cartridge is too hot The machine will pause its current print job and go into cooling down mode During the cooling down mode you will hear the cooling fa...

Page 151: ...anical problem Turn off the machine s power switch and then turn it on again If the error message continues leave the machine for several minutes and then try to print copy or scan again The machine can be turned off for up to 4 days without losing faxes stored in the memory See Checking if the machine has faxes in its memory on page 139 Jam Duplex The paper is jammed in the duplex tray See Paper ...

Page 152: ...ress Stop Exit and wait until the other operations in progress finish and then try again Clear the data from the memory See Out of memory message on page 43 or page 85 Print operation in process Do one of the following Reduce print resolution See Advanced tab in the Software User s Guide on the CD ROM Clear the faxes from the memory See Out of memory message on page 85 Print Unable XX The machine ...

Page 153: ...and then turn it on again If the error message continues leave the machine for several minutes before you try it again The machine can be turned off for up to 4 days without losing faxes stored in the memory See Checking if the machine has faxes in its memory on page 139 Document is too long for duplex scanning Press Stop Exit Use a suitable size of paper for duplex scanning See Scan on page 229 S...

Page 154: ...iles stored on the USB flash memory drive Reduce the number of files stored on the USB flash memory drive Unusable Device An incompatible or broken device has been connected to the USB direct interface Remove the device from the USB direct interface Turn off the machine s power switch wait a few seconds and turn it on again Waste Toner Full It is time to replace the waste toner box Replace the was...

Page 155: ...er mode a Follow a and b in Checking if the machine has faxes in its memory on page 139 b Enter the fax number to which faxes will be sent c Press Black Start or Color Start Transferring faxes to your PCC You can move the faxes from your machine s memory to your PC a If you have followed a and b in Checking if the machine has faxes in its memory on page 139 press Stop Exit b Make sure that you hav...

Page 156: ...w the steps below Document is jammed in the top of the ADF unit C The document may get jammed if it is not inserted or fed properly or if it is too long Follow the steps below to clear a document jam a Take out any paper from the ADF that is not jammed b Open the ADF cover c Pull the jammed document out to the left d Close the ADF cover e Press Stop Exit Document is jammed under the document cover...

Page 157: ... in this section HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot When you open the front or back cover of the machine DO NOT touch the shaded parts shown in the illustration Note The LCD names for the paper trays are as follows Standard paper tray Tray 1 Optional lower tray Tray 2 Multi purpose tray MP Tray Paper is jammed in the MP tray C ...

Page 158: ...n d Fan the paper stack and then put it back in the MP tray e When loading paper in the MP tray make sure that the paper stays under the maximum paper height guides on both sides of the tray Paper is jammed in Paper Tray 1 or Tray 2 C If the LCD shows Jam Tray 1 or Jam Tray 2 follow these steps Jam Tray 1 Jam Tray 2 a Pull the paper tray completely out of the machine For Jam Tray 1 For Jam Tray 2 ...

Page 159: ...he paper size Make sure that the guides are firmly in the slots d Put the paper tray firmly back in the machine CAUTION DO NOT take out the standard paper tray while paper is feeding from a lower paper tray as this will cause a paper jam Paper is jammed inside the machine C If the LCD shows Jam Inside follow these steps Jam Inside a Pull the paper tray completely out of the machine b Use both hand...

Page 160: ...144 c Press the front cover release button and then open the front cover d Hold the green handle of the drum unit Lift the drum unit up and then pull it out until it stops ...

Page 161: ...sing the green handles on the drum unit CAUTION Hold the handles of drum unit when you carry it DO NOT hold the sides of the drum unit We recommend that you place the drum unit on a clean flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illust...

Page 162: ...unit assembly or this may release the paper so you can pull it out of the paper tray opening g Put the drum unit back in the machine as follows 1 Make sure that the gray lock lever 1 is in the up position and put the drum unit in the machine Push down the gray lock lever 1 1 1 ...

Page 163: ...t the drum unit in the machine match the green guides 1 of the drum unit handle to the green arrows 2 on both sides of the machine 2 Push the drum unit in until it stops h Close the front cover of the machine i Put the paper tray firmly back in the machine 2 1 2 1 ...

Page 164: ...machine C If the LCD shows Jam Rear follow these steps Jam Rear a Press the cover release lever to open the front cover b Hold the green handle of the drum unit Lift the drum unit up and then pull it out until it stops c Open the back cover ...

Page 165: ...er 1 HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot When you open the front or back cover of the machine DO NOT touch the shaded parts shown in the illustration e Using both hands gently pull the jammed paper out of the fuser unit f Close the fuser cover 1 and lift the two green levers at the left and right hand sides g Close the back cove...

Page 166: ... jammed underneath Paper Tray 1 or in the fuser unit C If the LCD shows Jam Duplex follow these steps Jam Duplex a Pull the paper tray completely out of the machine and check inside the machine b If paper is not caught inside the machine check underneath the paper tray Note DO NOT put the paper tray back in at this point ...

Page 167: ...ter you have just used the machine some internal parts of the machine will be extremely hot When you open the front or back cover of the machine DO NOT touch the shaded parts shown in the illustration e Pull out the jammed paper slowly f Reset the gray lever on the left hand side 1 back to the original position g Close the back cover h Put the paper tray firmly back in the machine 1 1 ...

Page 168: ...t from the control panel It may crack the panel DO NOT use flammable substances or any type of spray to clean the inside or outside of the machine Doing this may cause a fire or electrical shock For more information see Important safety instructions on page 106 Clean the outside of the machine as follows C a Turn off the machine s power switch Unplug the telephone line cord first disconnect all ca...

Page 169: ...ce 2 and scanner glass 3 underneath it with a soft lint free cloth moistened with a non flammable glass cleaner c In the ADF unit clean the white bar 1 and the scanner glass strip 2 underneath it with a soft lint free cloth moistened with a non flammable glass cleaner d Plug the machine s power cord back into the AC power outlet first and reconnect all cables and telephone line cord Turn on the ma...

Page 170: ...windows with your fingers a Turn off the machine s power switch Unplug the telephone line cord first disconnect all cables and then unplug the power cord from the AC power outlet b Press the front cover release button and then open the front cover c Hold the green handle of the drum unit Lift the drum unit up and then pull it out until it stops ...

Page 171: ...rts of the machine will be extremely hot When you open the front cover of the machine DO NOT touch the shaded parts shown in the illustration CAUTION Hold the handles of drum unit when you carry it DO NOT hold the sides of the drum unit We recommend that you place the drum unit on a clean flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner To...

Page 172: ... windows 1 with a dry lint free cloth f Put the drum unit back in the machine as follows 1 Make sure that the gray lock lever 1 is in the up position and put the drum unit in the machine Push down the gray lock lever 1 1 1 1 ...

Page 173: ...s 1 of the drum unit handle to the green arrows 2 on both sides of the machine 2 Push the drum unit in until it stops g Close the front cover of the machine h Plug the machine s power cord back into the AC power outlet first and reconnect all cables and telephone line cord Turn on the machine s power switch 2 1 2 1 ...

Page 174: ...rd first disconnect all cables and then unplug the power cord from the AC power outlet b Press the front cover release button and then open the front cover c Hold the green handle of the drum unit Lift the drum unit up and then pull it out until it stops d Hold the handle of the toner cartridge and pull it out of the drum unit Repeat this for all the toner cartridges ...

Page 175: ...it off with cold water at once To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations e Push to release the latches of the white corona wire cover 1 and then open the cover Note We recommended that you clean the corona wire for each of the colors If you want to clean only the corona wire of the color that caused the print quality problem see the illustration below...

Page 176: ... corona wire cover h Repeat e to g to clean each of the remaining corona wires i Hold the handle of the toner cartridge and slide the toner cartridge into the drum unit Make sure that you match the toner cartridge color to the same color label on the drum unit and make sure that you fold down the toner cartridge handle A once the toner cartridge is in place Repeat this for all the toner cartridges...

Page 177: ...front cover of the machine The machine starts warming up wait until it finishes warming up before going on to step c ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVW...

Page 178: ...sage appears on the LCD when the machine has finished cleaning DRUM CLEANING COMPLETED h Press Stop Exit so that the machine returns to the Ready state i Try to print again If this problem still remains repeat steps c to h several times If the problem still remains after repeating step c to h several times go to step j j Turn off the machine s power switch Unplug the telephone line cord first disc...

Page 179: ...ull it out until it stops m Release the gray lock lever 1 that is on the left side of the machine Lift the front of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit CAUTION Hold the handles of drum unit when you carry it DO NOT hold the sides of the drum unit 1 ...

Page 180: ...eat this for all of the toner cartridges CAUTION We recommend that you place the toner cartridges on a clean flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner Handle the toner cartridge carefully If toner scatters on your hands or clothes wipe or wash it off with cold water at once To prevent damage to the machine from static electricity DO...

Page 181: ... green handles Make sure that the drum unit gears 1 are on the left hand side p See the print sample to identify the color causing the problem The color of the spots or toner stain is the color of the drum you should clean For example if the spots are cyan you should clean the drum for cyan Put the print sample in front of the drum and the find the exact position of the poor print 1 ...

Page 182: ... your fingers DO NOT clean the surface of the photosensitive drum with a sharp object DO NOT use a scrubbing or wiping motion because this might damage the drum s Turn the drum unit gear toward you by hand to return it to the home position The home position of each drum can be identified by matching the number on the drum unit gear to the same number on the side of the drum unit as shown in the il...

Page 183: ...lor label on the drum unit and make sure that you fold down the toner cartridge handle A once the toner cartridge is in place Repeat this for all the toner cartridges 1 C Cyan 2 M Magenta 3 Y Yellow 4 K Black u Put the drum unit back in the machine as follows 1 Make sure that the gray lock lever 1 is in the up position and put the drum unit in the machine Push down the gray lock lever 1 A 1 2 3 4 ...

Page 184: ...handle to the green arrows 2 on both sides of the machine 2 Push the drum unit in until it stops v Close the front cover of the machine w Plug the machine s power cord back into the AC power outlet first and reconnect all cables and telephone line cord Turn on the machine s power switch 2 1 2 1 ...

Page 185: ...on the print jobs and paper you use 3 When printing on Letter size paper at 5 print coverage for CMYK each The actual number of printed pages will vary depending on the print jobs and paper you use LCD messages Consumable item to replace Approximate life How to replace Order No Toner Life End Replace Black K Toner Cartridge 1 Toner cartridges standard 2 500 pages Black 2 1 500 pages Cyan Magenta Y...

Page 186: ...aper you use 3 When printing on Letter size paper at 5 print coverage for CMYK each The actual number of printed pages will vary depending on the print jobs and paper you use LCD messages Consumable item to replace Approximate life How to replace Order No Toner Low Prepare New Black K Toner Cartridge 1 Toner cartridges standard 2 500 pages Black 2 1 500 pages Cyan Magenta Yellow 2 See Replacing a ...

Page 187: ...ne parts may be reduced The projected life for toner cartridges and a waste toner box is based on an average 5 coverage of the printable area using any color toner cartridge Frequency of replacement will vary depending on the complexity of printed pages percentage of coverage and type of media used LCD messages Consumable item to replace Approximate life How to replace Order No Change Parts Drum D...

Page 188: ...low the LCD shows Toner Low For details about the specific order number for each toner cartridge color by page yield see Ordering accessories and supplies on page iii Note It is a good idea to keep new toner cartridges ready for use when you see the Toner Low warning Toner life end message C When the following message appears on the LCD you need to replace the toner cartridge The second line of th...

Page 189: ...en you open the front or back cover of the machine DO NOT touch the shaded parts shown in the illustration a Press the front cover release button and then open the front cover b Hold the green handle of the drum unit Lift the drum unit up and then pull it out until it stops c Hold the handle of the toner cartridge and pull it out of the drum unit Repeat this for all the toner cartridges ...

Page 190: ...mpted use of potentially incompatible toner and or cartridges in the Brother machine may cause damage to the machine and or may result in unsatisfactory print quality Our warranty coverage does not apply to any problem that is caused by the use of unauthorized third party toner and or cartridges To protect your investment and obtain premium performance from the Brother machine we strongly recommen...

Page 191: ...na wire cover 1 and then open the cover 2 Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times CAUTION Be sure to return the tab to the home position b 1 If you do not printed pages may have a vertical stripe 3 Close the corona wire cover 4 Repeat step 1 through step 3 to clean each of the remaining three corona wires e Unpac...

Page 192: ... you match the toner cartridge color to the same color label on the drum unit and make sure that you fold down the toner cartridge handle A once the toner cartridge is in place Repeat this for all the toner cartridges 1 C Cyan 2 M Magenta 3 Y Yellow 4 K Black h Push the drum unit in until it stops i Close the front cover of the machine A 1 2 3 4 ...

Page 193: ...ers on your hands or clothes wipe or wash it off with cold water at once Note The drum unit is a consumable item and it is necessary to replace it periodically There are many factors that determine the actual drum life such as temperature humidity type of paper and how much toner you use for the number of pages per print job The estimated drum life is approximately 17 000 pages The actual number o...

Page 194: ... a Turn off the machine s power switch Press the front cover release button and then open the front cover b Hold the green handle of the drum unit Lift the drum unit up and then pull it out until it stops ...

Page 195: ...posable paper underneath it in case you accidentally spill or scatter toner Note Discard the used drum unit according to local regulations keeping it separate from domestic waste Be sure to seal up the drum unit tightly so that toner powder does not spill out of the unit If you have questions call your local waste disposal office CAUTION To prevent damage to the machine from static electricity DO ...

Page 196: ...ll the toner cartridges CAUTION We recommend that you place the toner cartridges on a clean flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner Handle the toner cartridge carefully If toner scatters on your hands or clothes wipe or wash it off with cold water at once e Unpack the new drum unit and remove the protective cover 2 1 ...

Page 197: ...lor label on the drum unit and make sure that you fold down the toner cartridge handle A once the toner cartridge is in place Repeat this for all the toner cartridges 1 C Cyan 2 M Magenta 3 Y Yellow 4 K Black g Put the drum unit back in the machine as follows 1 Make sure that the gray lock lever 1 is in the up position and put the drum unit in the machine Push down the gray lock lever 1 A 1 2 3 4 ...

Page 198: ...dle to the green arrows 2 on both sides of the machine 2 Push the drum unit in until it stops h Close the front cover of the machine When you replace the drum unit with a new one you need to reset the drum unit counter by completing the following steps i Turn on the machine s power switch 2 1 2 1 ...

Page 199: ...ber BU 100CL Change Parts Belt Unit message C When the belt unit runs out the following message appears on the LCD When you see this message you must replace the belt unit Change Parts Belt Unit CAUTION DO NOT touch the surface of the belt unit If you touch it it could degrade print quality Damage caused by improper handling of the belt unit may void your warranty Replacing the belt unit C a Turn ...

Page 200: ...the drum unit up and then pull it out until it stops c Release the gray lock lever 1 that is on the left side of the machine Lift the front of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit 1 ...

Page 201: ...r underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration d Hold the green parts of the belt unit with both hands and lift the belt unit up then pull it out CAUTION We recommend that you put the belt unit on a clean flat surface with a piece of disposable paper underneath it in case...

Page 202: ... Match the h mark on the belt unit to the g mark on the machine Push down on the green area of the belt unit to lock it in place g Put the drum unit back in the machine as follows 1 Make sure that the gray lock lever 1 is in the up position and put the drum unit in the machine Push down the gray lock lever 1 1 1 ...

Page 203: ... of the drum unit handle to the green arrows 2 on both sides of the machine 2 Push the drum unit in until it stops h Close the front cover of the machine When you replace the belt unit with a new one you need to reset the belt unit counter by completing the following steps i Turn on the machine s power switch 2 1 2 1 ...

Page 204: ...ted pages will vary depending on the print jobs and paper you use Change Parts Waste Toner Box Waste Toner Box Full message C When the waste toner box is full the following message appears on the LCD and the machine will stop printing When you see this message you must replace the toner box Waste Toner Full WARNING DO NOT reuse the waste toner box Replacing the waste toner box C WARNING DO NOT put...

Page 205: ...eshooting and routine maintenance 189 C a Press the front cover release button and then open the front cover b Hold the green handle of the drum unit Lift the drum unit up and then pull it out until it stops ...

Page 206: ...f drum unit when you carry it DO NOT hold the sides of the drum unit We recommend that you place the drum unit on a clean flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner If toner scatters on your hands or clothes wipe or wash it off with cold water at once To prevent damage to the machine from static electricity DO NOT touch the electrode...

Page 207: ...ith a piece of disposable paper underneath it in case you accidentally spill or scatter toner e Remove the waste toner box from the machine using the green handle Note Discard the used waste toner box according to local regulations keeping it separate from domestic waste If you have questions call your local waste disposal office f Unpack the new waste toner box and put the new one in the machine ...

Page 208: ... to the g mark on the machine Push down on the green area of the belt unit to lock it in place h Put the drum unit back in the machine as follows 1 Make sure that the gray lock lever 1 is in the up position and put the drum unit in the machine Push down the gray lock lever 1 1 1 ...

Page 209: ...e 193 C Note When you put the drum unit in the machine match the green guides 1 of the drum unit handle to the green arrows 2 on both sides of the machine 2 Push the drum unit in until it stops i Close the front cover of the machine 2 1 2 1 ...

Page 210: ...ARNING Once your machine has been set up and used we do not recommend that it be moved or shipped unless absolutely necessary Color laser printers are complex printing devices Moving the machine or shipping it without properly removing the installed supplies can result in SEVERE damage to the machine As a result your machine may not operate properly afterwards Failure to properly prepare the machi...

Page 211: ...rial for locking the drum unit and the belt unit 4 pieces 5 A piece of paper Letter or A4 to protect the belt unit supplied by the user 6 Joints for attaching cartons 4 pieces Repacking the machine C a Turn off the machine s power switch Unplug the telephone line cord first disconnect all cables and then unplug the power cord from the AC power outlet b Lift the document cover Push the scanner lock...

Page 212: ...ps e Release the gray lock lever 1 that is on the left side of the machine Lift the front of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit CAUTION Hold the handles of the drum unit when you carry it DO NOT hold the sides of the drum unit 1 ...

Page 213: ...toner cartridges on a clean flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner g Attach the original orange protective cover to each of the toner cartridges Place each of the toner cartridges into the plastic bag that the cartridge originally came in h Hold the green parts of the belt unit with both hands and lift the belt unit up then pull ...

Page 214: ...lt unit back in the machine Match the h mark on the belt unit to the g mark on the machine Push down on the green area of the belt unit to lock it in place k Insert the original orange packing material for locking the belt unit as shown in the illustration l Put a piece of paper letter or A4 on the belt unit to prevent damage to the belt unit ...

Page 215: ...lows 1 Make sure that the gray lock lever 1 is in the up position and put the drum unit in the machine Push down the gray lock lever 1 Note When you put the drum unit in the machine match the green guides 1 of the drum unit handle to the green arrows 2 on both sides of the machine 1 1 2 1 2 1 ...

Page 216: ... points toward it Put the styrofoam piece marked REAR into the lower carton so that the arrow cutout 4 points away from it p Using two people place the machine into the plastic bag and then into the lower carton matching the FRONT piece to the front of the machine as shown in the illustration in Step o q As shown in the illustration fit the two foam pieces marked FRONT 4 to the cardboard piece mar...

Page 217: ...holes 2 of the upper carton to the joint holes 3 of the lower carton t Put the two styrofoam pieces for the toner cartridges on the top of the machine Match the right side of the machine to the RIGHT mark on one of the styrofoam pieces and the left side of the machine to the LEFT mark on the other styrofoam piece Put the toner cartridges in the styrofoam u Put the carton tray 1 on the top Match th...

Page 218: ...counters for copies printed pages reports and lists faxes or a summary total a Press Menu 8 2 The LCD shows number of pages for Total Fax List and Copy 82 Page Counter a Total XXXXXX Fax List XXXXXX b Copy XXXXXX Select ab or OK b Press a or b to see number of pages for Print 82 Page Counter a Fax List XXXXXX Copy XXXXXX b Print XXXXXX Select ab or OK c Press a or b to choose the option of which y...

Page 219: ...r b to choose 1 Drum 2 Belt Unit 3 PF Kit MP 4 PF Kit 1 5 PF Kit 2 1 6 Fuser or 7 Laser Press OK 83 Parts Life 1 Drum Remaining XX 1 PF Kit 2 appears only when the optional LT 100CL tray is installed c Press Stop Exit Note The life check of a part will be accurate only if that part s life counter was reset when the new part was installed It will not be accurate if that part s life counter was rese...

Page 220: ...he menu numbers to program your machine For example to set Beeper volume to Low a Press Menu 1 4 2 b Press a or b to choose Low c Press OK Memory storage D Your menu settings are stored permanently and in the event of a power failure will not be lost Temporary settings for example Contrast Overseas Mode will be lost Your machine can store the date and time for approximately 60 hours Menu keys D Me...

Page 221: ... Info menu Press 9 for Service menu 1 Press 0 for Initial Setup 1 This will appear only when the LCD shows an error message You can also scroll through each menu level by pressing a or b for the direction you want c Press OK when the option you want is highlighted on the LCD The LCD will then show the next menu level d Press a or b to scroll to your next menu selection e Press OK When you have fin...

Page 222: ...om individual user to public user when using Secure Function Lock 22 32 2 Paper Type 1 MP Tray Thin Plain Thick Thicker Recycled Paper Sets the type of paper in the MP tray 22 2 Tray 1 Thin Plain Recycled Paper Sets the type of paper in the paper tray 22 3 Tray 2 This menu only appears if you have the optional tray 2 Thin Plain Recycled Paper Sets the type of paper in the optional paper tray 2 22 ...

Page 223: ...e of the paper in the optional paper tray 2 23 4 Volume 1 Ring Off Low Med High Adjusts the ring volume 25 2 Beeper Off Low Med High Adjusts the volume level of the beeper 25 3 Speaker Off Low Med High Adjusts the speaker volume 25 5 Auto Daylight On Off Changes for Daylight Savings Time automatically 26 6 Ecology 1 Toner Save On Off Increases the page yield of the toner cartridge 26 2 Sleep Time ...

Page 224: ...P T1 T2 T1 T2 MP Tray 2 or T2 appears only if you installed the optional paper tray Selects the tray that will be used for PC print 24 8 LCD Contrast nnnno nnnon nnonn nonnn onnnn Adjusts the contrast of the LCD 27 9 Security 1 Setting Lock Stops unauthorized users from changing the machine s current settings 28 2 Function Lock Can restrict selected machine operation for up to 25 individual users ...

Page 225: ...n l51 51 Off Allows you to answer all calls at an extension or external telephone and use codes to turn the machine on or off You can personalize these codes 57 5 Auto Reduction On Off Cuts the size of incoming faxes 48 6 Print Density nnnno nnnon nnonn nonnn onnnn Makes printouts darker or lighter 47 7 Polling RX Sets up your machine to poll another fax machine 72 8 Fax Rx Stamp B W only On Off P...

Page 226: ...ocument to be retrieved by another fax machine 73 7 Coverpg Setup B W only Next Fax On Next Fax Off On Off Print Sample Automatically sends a cover page you have programmed 38 8 Coverpage Msg B W only Sets up your own comments for the fax cover page 38 9 Overseas Mode On Off If you are having difficulty sending faxes overseas set this to on 41 3 Set Quick Dial 1 One Touch Dial Stores up to 40 One ...

Page 227: ... machine or to send faxes to your PC If you choose Fax Forward or PC Fax Receive you can turn on the safety feature Backup Print 65 2 Remote Access l Sets your own code for Remote Retrieval 69 3 Print Fax Prints incoming faxes stored in the memory 49 6 Remaining Jobs You can check which jobs are in the memory and lets you cancel scheduled jobs 42 0 Miscellaneous 1 Compatibility High Normal Basic f...

Page 228: ... red color for copies 83 2 Green nnnno nnnon nnonn nonnn onnnn Adjusts the green color for copies 3 Blue nnnno nnnon nnonn nonnn onnnn Adjusts the blue color for copies 4 Printer 1 Emulation Auto HP LaserJet BR Script 3 Chooses the emulation mode See Software User s Guide on the CD ROM 2 Print Options 1 Internal Font Prints a list of the machine s internal fonts 2 Configuration Prints a list of th...

Page 229: ...ibration Calibrate Reset Adjusts the color density or returns the color calibration to the factory setting 7 Auto Regist 1 Registration 1 Start Adjust the print position of each color automatically 2 Exit 2 Frequency Low Medium High Off Set the interval time you want to carry out the auto registration 8 Manual Regist 1 Print Chart Print the chart to manually check the registration of the colors 2 ...

Page 230: ...he USB flash memory drive 92 4 Orientation Portrait Landscape Sets the page orientation when printing directly from the USB flash memory drive 92 5 Collate On Off Enables or disables the page collation when printing directly from the USB flash memory drive 92 6 Print Quality Normal Fine Sets the print quality option when printing directly from the USB flash memory drive 92 7 PDF Option Document Do...

Page 231: ... data from a camera using PictBridge If you choose the paper size Letter A4 or B5 Portrait will be chosen If you choose A5 B6 or A6 Landscape will be chosen 88 3 Date Time On Off Prints the date and time the photo is being taken on the photo 88 4 File Name On Off Prints the file name of the data on the photo 88 5 Print Quality Normal Fine Sets the print quality option when printing data from a cam...

Page 232: ...AN 1 Wired 1 TCP IP 1 BOOT Method Auto Static RARP BOOTP DHCP Chooses the BOOT method that best suits your needs See Network User s Guide on the CD ROM 2 IP Address 000 255 000 255 000 255 000 255 Enter the IP address 3 Subnet Mask 000 255 000 255 000 255 000 255 Enter the Subnet mask 4 Gateway 000 255 000 255 000 255 000 255 Enter the Gateway address 5 Node Name BRNXXXXXX Enter the Node name 6 WI...

Page 233: ... more information 2 Ethernet Auto 100B FD 100B HD 10B FD 10B HD Chooses the Ethernet link mode 3 Set to Default 1 Reset Restore the wired network setting to factory default 2 Exit 4 Wired Enable On Off Enable or Disable the Wired LAN manually 2 WLAN 1 TCP IP 1 BOOT Method Auto Static RARP BOOTP DHCP Chooses the BOOT method that best suits your needs 2 IP Address 000 255 000 255 000 255 000 255 Ent...

Page 234: ...f you want to use the IPv6 protocol visit http solutions brother com for more information 2 Setup Wizard You can configure your print server 3 SecurEasy Setup You can configure the wireless network easily 4 WLAN Status 1 Status Active 11b Active 11g Wired LAN Active WLAN OFF Connection NG You can see the current wireless network status 2 Signal Strong Medium Weak None You can see the current wirel...

Page 235: ...01 65535 Enter the POP3 port number 7 Mailbox Name Enter the mail box name Up to 32 characters 8 Mailbox Pwd Enter the password to login to the POP3 server Up to 32 characters 9 APOP On Off Enables or disables APOP 2 Setup Mail RX 1 Auto Polling On Off Automatically checks the POP3 server for new messages 2 Poll Frequency 10 Min Setstheinterval for checking for new messages on the POP3 server 3 He...

Page 236: ...0 dpi If you chose color option PDF JPEG Chooses the file format to send the scanned data via e mail If you chose B W option PDF TIFF 5 Scan to FTP Color 150 dpi Color 300 dpi Color 600 dpi B W 200 dpi B W 200x100 dpi If you chose color option PDF JPEG Chooses the file format to send the scanned data via FTP If you chose B W option PDF TIFF 6 Fax to Server On Off You can store a prefix suffix addr...

Page 237: ...e the machine part PF Kit 2 appears only when the optional LT 100CL tray is installed 177 183 0 Initial Setup 1 Receive Mode Fax Only Fax Tel External TAD Manual Chooses the receive mode that best suits your needs 44 2 Date Time Puts the date and time on the LCD and in headings of faxes you send See Quick Setup Guide 3 Station ID Fax Tel Name Sets your name and fax number to appear on each page yo...

Page 238: ... numbers To enter a space in a name press c twice between characters Making corrections If you entered a letter incorrectly and want to change it press d to move the cursor to the incorrect character and then press Clear Back Repeating letters To enter a character on the same key as the previous character press c to move the cursor right before pressing the key again Press Key one time two times t...

Page 239: ...or 0 then press d or c to move the cursor to the symbol or character you want Press OK to choose it The symbols and characters below will appear depending on your menu selection Press l for space l m Press for _ Press 0 for Á À Ã Â Ç É È Ê Ë Í Î Ï Ó Õ Ô Ö Œ Ú Ù Û 0 ...

Page 240: ...b Letter Paper Tray 250 Sheets 20 lb 80 g m2 Paper Tray 2 option 500 Sheets 20 lb 80 g m2 Printer Type Laser Print Method Electrophotography by semiconductor laser beam scanning LCD liquid crystal display 22 characters 5 lines Power Source 110 120 V AC 50 60 Hz Power Consumption Peak Average 1200 W Copying Average 515 W Sleep Average 38 W Standby Average 100 W Dimensions 20 9 in 530 mm 20 5 in 520...

Page 241: ...d 6 9 Bell Standby LWAd 4 4 Bell Sound pressure Operating Copying LpAm 54 5 dBA Standby LpAm 30 dBA Temperature Operating 50 F to 90 5 F 10 to 32 5 C Storage 41 F to 95 F 5 to 35 C Humidity Operating 20 to 80 without condensation Storage 10 to 90 without condensation ...

Page 242: ...2 75 to 8 5 in 69 9 to 215 9 mm Length 4 57 to 16 in 116 0 to 406 4 mm Paper Weight 16 to 43 lb 60 to 163 g m2 Maximum paper tray capacity Up to 50 sheets of 20 lb 80 g m2 plain paper Up to 3 envelopes Paper Tray 2 option Paper Type Plain paper Thin paper or Recycled paper Paper Size Letter A4 B5 ISO A5 B6 ISO Executive Legal and Folio Paper Weight 16 to 28 lb 60 to 105 g m2 Maximum paper tray cap...

Page 243: ...ax 14 in 355 6 mm 2 Sided Duplex Document Size ADF Width 5 8 to 8 5 in 147 3 to 215 9 mm ADF Height 5 8 to 11 7 in 147 3 to 297 0 mm Scanning Width Max 8 2 in 208 mm Printing Width Max 8 2 in 208 mm Gray Scale 256 levels Polling Types Standard Sequential Contrast Control Automatic Light Dark manual setting Resolution Horizontal 203 dot inch 8 dot mm Vertical Standard 98 line in 3 85 line mm Black ...

Page 244: ...r Duplex Copying Up to 7 sides minute 3 5 sheet minute Letter size Black 1 2 Up to 7 sides minute 3 5 sheet minute Letter size Color 1 2 Color Monochrome Yes Yes Single Sided Document Size ADF Width 5 8 to 8 5 in 148 to 215 9 mm ADF Height 5 8 to 14 in 148 to 355 6 mm Scanner Glass Width Max 8 5 in 215 9 mm Scanner Glass Height Max 14 in 355 6 mm Copy Width Max 8 26 in 210 mm 2 Sided Duplex Docume...

Page 245: ...ws Vista Mac OS X 10 2 4 or greater WIA Compliant Yes Windows XP Windows Vista Color Depth 24 bit color Resolution Up to 19200 19200 dpi interpolated 1 Up to 1200 2400 dpi optical 2 Up to 1200 x 600 dpi optical 3 Single Sided Document Size ADF Width 5 8 to 8 5 in 148 0 to 215 9 mm ADF Height 5 8 to 14 in 148 0 to 355 6 mm Scanner Glass Width Max 8 5 in 215 9 mm Scanner Glass Height Max 14 in 355 6...

Page 246: ...ile for Windows 2000 Professional XP XP Professional x64 Edition Windows Vista Macintosh Printer Driver for Mac OS X 10 2 4 or greater BR Script PPD file for Mac OS X 10 2 4 or greater Resolution 600 600 dpi 2400 dpi 2400 600 dpi Print Speed Up to 21 pages minute Letter size Black 1 2 Up to 21 pages minute Letter size Color 1 2 Print Speed for Duplex Printing Up to 7 sides minute 3 5 pages Black U...

Page 247: ...s the Camera Imaging Products Association PictBridge standard CIPA DC 001 Visit http www cipa jp pictbridge for more information Interface USB direct interface Compatibility PDF version 1 6 1 JPEG Exif JPEG PRN created by MFC 9840CDW printer driver TIFF scanned by all Brother MFC or DCP models PostScript 3 created by MFC 9840CDW BR Script 3 printer driver ...

Page 248: ... Wireless 802 11 b g Intel Pentium II or AMD equivalent 64 MB 256 MB 150 MB 310 MB Windows XP Home 1 4 Windows XP Professional 1 4 128 MB Windows XP Professional x64 Edition 1 AMD Opteron AMD Athlon 64 Intel Xeon with Intel EM64T Intel Pentium 4 with Intel EM64T or AMD equivalent 256 MB 512 MB Windows Vista 1 Intel Pentium 4 or equivalent 64 bit supported CPU 512 MB 1 GB 500 MB 500 MB Windows Serv...

Page 249: ... print coverage for CMYK each Toner Cartridge Life Standard Toner Cartridges TN 110BK Black 2 500 pages 1 TN 110C TN 110M TN 110Y Cyan Magenta Yellow 1 500 pages 1 High Yield Toner Cartridges TN 115BK Black 5 000 pages 1 TN 115C TN 115M TN 115Y Cyan Magenta Yellow 4 000 pages 1 Drum Unit Life Expectancy DR 110CL Approx 17 000 pages 2 Belt Unit BU 100CL Approx 50 000 pages 3 Waste Toner Box WT 100C...

Page 250: ...and server SMTP client APOP LLTD responder Raw Port PC scanner FTP client LDAP POP3 TCP IP for IPv6 Turned off as default NDP RA DNS mDNS LPR LPD Custom Raw Port Port9100 IPP IPPS FTP server SSL TLS POP before SMTP SMTP AUTH Telnet SNMPv1 HTTP HTTPS server TFTP client and server SMTP client APOP LLTD responder Raw Port PC scanner LDAP POP3 Network type Ethernet 10 100 BASE TX Auto Negotiation Wire...

Page 251: ... server TFTP client and server SMTP client APOP LLTD responder Raw Port PC scanner FTP client LDAP POP3 TCP IP for IPv6 Turned off as default NDP RA DNS mDNS LPR LPD Custom Raw Port Port9100 IPP IPPS FTP server SSL TLS POP before SMTP SMTP AUTH Telnet SNMPv1 HTTP HTTPS server TFTP client and server SMTP client APOP LLTD responder Raw Port PC scanner LDAP POP3 Network type IEEE 802 11 b g Wireless ...

Page 252: ... Light Extensible Authentication Protocol has been developed by Cisco Systems Inc and enables the Brother wireless product to associate with access points using CKIP and CMIC encryptions Encryption methods E Encryption is used to secure the data that is sent over the wireless network The Brother machine supports the following encryption methods WEP By using WEP Wired Equivalent Privacy the data is...

Page 253: ...adecimal data e g 71f2234ab56cd709e5412aa2ba WPA PSK WPA2 PSK and TKIP or AES Uses a Pre Shared Key PSK that is 8 or more characters in length up to a maximum of 63 characters LEAP Uses User ID and Password User ID less than 64 characters in length Password less than 32 characters in length Wi Fi Alliance certification E This wireless Ethernet multi function print server is a Wi Fi certified IEEE ...

Page 254: ... and clears the machine s memory CNG tones The special tones beeps sent by fax machines during automatic transmission to tell the receiving machine that a fax machine is calling Coding method Method of coding the information contained in the document All fax machines must use a minimum standard of Modified Huffman MH Your machine is capable of greater compression methods Modified Read MR Modified ...

Page 255: ...calls Do not use this mode if you are using a telephone answering device TAD Fine resolution Fine resolution is 203 196 dpi It is used for small print and graphs Gray scale The shades of gray available for copying and faxing photographs Group number A combination of One Touch and Speed Dial numbers that are stored on a One Touch key or in a Speed Dial location for Broadcasting Help list A printout...

Page 256: ...ry in numerical order Real Time Transmission When memory is full you can send faxes in real time Remaining jobs You can check which programmed fax jobs are waiting in the memory and cancel the jobs individually Remote Access Code Your own four digit code l that allows you to call and access your machine from a remote location Remote Retrieval Access The ability to access your machine remotely from...

Page 257: ...ach fax transmission and copy without changing the default settings Tone A form of dialing on the telephone line used for Touch Tone telephones Transmission The process of sending faxes over the telephone lines from your machine to the receiving fax machine Transmission Verification Report A report for each transmission that shows its date time and number User Settings List A printed report that s...

Page 258: ... external telephone 57 two line external TAD or telephone 55 Consumable items 169 Control panel overview 6 ControlCenter2 for Macintosh See Software User s Guide on the CD ROM ControlCenter3 for Windows See Software User s Guide on the CD ROM Copy brightness 83 color saturation 84 contrast 7 78 84 duplex 7 81 82 Enlarge Reduce key 79 enter copy mode 78 keys 7 79 multiple 78 N in 1 page layout 7 80...

Page 259: ... Extension telephone using 56 57 External telephone connecting 57 F Fax codes changing 57 69 fax receive code 56 57 remote access code 69 telephone answer code 56 57 Fax forwarding changing at the machine 65 changing remotely 70 71 programming a number 65 Fax storage 66 printing from memory 49 turning off 68 Fax stand alone receiving 44 at end of conversation 49 backup print 65 67 68 140 easy rece...

Page 260: ...wering machine 53 Jams document 140 paper 141 Job Cancel key 8 117 L Labels 11 12 16 19 LCD liquid crystal display 6 204 contrast 27 Help List 75 LDAP See Network User s Guide on the CD ROM M Machine information checking remaining life of parts 203 page counters 202 status LED 9 Macintosh See Software User s Guide on the CD ROM Maintenance routine 152 checking the remaining life of parts 203 repla...

Page 261: ...es PC Fax See Software User s Guide on the CD ROM Personalized Ring 51 PictBridge DPOF printing 90 specification 231 Polling polled transmit 73 polling receive 72 sequential polling 72 Power failure 204 Print difficulties 114 Direct key 8 drivers 230 fax from memory 49 Job Cancel key 8 117 keys 8 paper jams 141 quality 121 reports 75 resolution 230 Secure key 8 specifications 230 Printing See Soft...

Page 262: ...ng 21 Scanning See Software User s Guide on the CD ROM Search Speed Dial key 58 59 63 Secure key 8 Security Secure function lock administrator password 30 Public user 30 restricted users 31 Secure key 8 Setting lock 28 Serial number how to find See inside front cover Service centers ii Shipping the machine 194 SimpleBiz Fax Alternate Number Ringing 51 Sleep time 26 Smart Ring 51 Sort 83 Speed dial...

Page 263: ... 118 121 printing 114 116 scanning 117 software 117 telephone line 132 paper jam 141 Two line telephone system 55 V Volume setting beeper 25 ring 25 speaker 25 W Warranties iv Canada vii Notice Disclaimer iv USA v Waste toner box 188 Windows See Software User s Guide on the CD ROM Wireless Network See Software User s Guide and Network User s Guide on the CD ROM World Wide Web i ...

Page 264: ...ifications NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five ...

Page 265: ...isit us on the World Wide Web http www brother com These machines are made for use in the USA and Canada only We cannot recommend using them overseas because it may violate the Telecommunications Regulations of that country and the power requirements of your machine may not be compatible with the power available in foreign countries Using USA or Canada models overseas is at your own risk and may v...

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