Bosch VIP XD, Installation And Operating Manual

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VIP XD Appendix | en 63
Bosch Security Systems Installation and Operating Manual DOC | V4.0 | 2009.06
8 Appendix
8.1 Troubleshooting
If you are unable to resolve a malfunction, please contact your supplier or systems integrator,
or go directly to Bosch Security Systems Customer Service.
You can view a range of information about your unit version on the System Overview page
(see Section 5.23 System Overview, page 51 ). Make a note of this information before
contacting Customer Service. You can download an internal maintenance log from the unit on
the Maintenance page if you wish to send it to Customer Service by e-mail (see
Section Maintenance log, page 50 ).
The following table is intended to help you identify the causes of malfunctions and correct
them where possible.
Malfunction Possible causes Recommended solution
No connection between
the unit and terminal
program.
Incorrect cable connections. Check all cables, plugs,
contacts, terminals and
connections.
The computer's serial interface
is not connected.
Check the other serial interface.
Interface parameters do not
match.
If necessary select a different
interface and make sure that the
computer's interface parameters
match those of the unit. Try the
following standard parameters:
19,200 baud, 8 data bits, no
parity, 1 stop bit. Next,
disconnect the unit from the
power supply and reconnect it
again after a few seconds.
No image on the monitor. Monitor error. Connect local camera or other
video source to the monitor and
check the monitor function.
Faulty cable connections. Check all cables, plugs, contacts
and connections.
No connection
established, no image
transmission.
The unit's configuration. Check all configuration
parameters.
Faulty installation. Check all cables, plugs, contacts
and connections.
Wrong IP address. Check the IP addresses
(terminal program).
Faulty data transmission within
the LAN.
Check the data transmission
with ping .
The maximum number of
connections has been reached.
Wait until there is a free
connection and then call the
sender again.