The Fine Print
A-Series Dobby Loom Assembly Manual
Page | 166
AVL Customer Service
AVL
C
USTOMER
S
ERVICE
AVL offers free technical support to the original owner of all our looms. This
means if you ever have a problem, you can call, fax, or e-mail us and we’ll
help you find a solution. Please take advantage of this service; your
satisfaction is extremely important to us.
Customer Service Phone: (530 893-4915)
Fax: (530) 893-1372
E-Mail: [email protected]
AVL
W
ARRANTIES
Your loom carries a full warranty on parts and labor for two years from the
date we ship it to you. Your Compu-Dobby is fully warranted for two years.
If a part wears or breaks during this period, we will replace or repair it at our
discretion, but at no charge to you.
AVL Returns Policy
All goods, excepting software, may be returned for refund within thirty (30)
days of the shipping date.
A 15% restocking fee will be assessed for all but defective items.
AVL will pay all shipping costs for defective items within the continental
United States for the entire warranty period. Special provisions apply for the
return of looms (please contact your sales person for more information).
AVL will generally return repair or replacement items via UPS Ground
service. Additional charges for expedited shipping are the responsibility of
the customer.
