Avery Dennison Monarch Tabletop Printer 2, Reference Manual

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Classification: Avery Dennison – Public Diagnostics & Errors 8-3
C a l l i n g T e c hni cal S u p p or t
Tec hnic al s upport repres entatives are available Monday through Friday during regular bus ines s
hours . Follow thes e s teps before c alling:
1 . Make s ure the PC and printer are properly c onnec ted.
2 . Rec ord any error m es s ages that oc c urred.
3 .
Rec reate the problem , if pos s ible.
4 .
Chec k the c om m unic ation port s ettings and c hange if nec es s ary.
5 .
Lis t any rec ent c hanges to the s ys tem . Rec ord what you were doing when the problem
oc c urred.
6 .
Res et the printer, s ee "Res etting the Printer."
7 .
Reboot the c om puter. Refer to the c om puter doc um entation for s pec ific ins truc tions .
8 .
Print a tes t label, s ee “Printing a Tes t Label” for m ore inform ation.
Have the following inform ation ready before c alling: c om puter brand nam e and m odel, printer
m odel, other peripheral devic es on your s ys tem , s upport agreem ent, c ontrac t num ber, or invoic e
inform ation, c us tom er num ber, and printer s erial num ber.
Data Errors
Call Tec hnic al Support if any error m es s age is rec eived that is not lis ted below.
Errors 001 to 499 are data errors . Thes e errors are returned in res pons e to a J,3 reques t. See
Chapter 7, “Status Polling,” for m ore inform ation. A data error indic ates that inc orrec t data was
rec eived from the hos t, c aus ing the printer to ignore the entire print job. After c hec king the
pac ket and c orrec ting the problem , trans m it the print job again.
The following is a lis t of data errors . Thes e errors oc c ur bec aus e data in the form at, batc h,
c hec k digit, font, or graphic pac ket is invalid.
Format Errors
Error De scription
Code
001 Pac ket ID num ber m us t be 1 to 999.
002 Nam e m us t be 1 to 8 c harac ters (exc luding non-printable c ontrol c harac ters ) ins ide
quotes . The range is 1 to 256 c harac ters for the XML-enabled printer.
003 Ac tion m us t be A (add) or C (c lear).
004 Print length is invalid. See “ Defining the Form at Header ” in Chapter 3 for valid lengths .
005 Print width is invalid. See “ Defining the Form at Header ” in Chapter 3 for valid widths .
006 Storage devic e m us t be F (Flas h), R (volatile RAM), or T (tem porary for graphic s ).
007 Unit of m eas ure m us t be E (Englis h), M (Metric ), or G (Dots ). See “ Defining the Form at
Header ” in Chapter 3 for m ore inform ation.
010 Field ID num ber is outs ide the range 0 to 999.
011 Field length exc eeds 2710.
012 Row field pos ition is greater than the m axim um s toc k dim ens ion. See “Defining Text
Fields ” in Chapter 3 for valid row lengths .