Using the Avaya InSite Knowledge Base
The Avaya InSite Knowledge Base is a web-based search engine that provides:
• Up-to-date troubleshooting procedures and technical tips
• Information about service packs
• Access to customer and technical documentation
• Information about training and certification programs
• Links to other pertinent information
If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you
can access the Knowledge Base without extra cost. You must have a login account and a valid
Sold-To number.
Use the Avaya InSite Knowledge Base for any potential solutions to problems.
1. Go to
.
2. Log on to the Avaya website with a valid Avaya user ID and password.
The system displays the Avaya Support page.
3. Click
Support by Product
>
Product-specific Support
.
4. In
Enter Product Name
, enter the product, and press
Enter
.
5. Select the product from the list, and select a release.
6. Click the
Technical Solutions
tab to see articles.
7. Select relevant articles.
Support
April 2021
Using Avaya Vantage
™
157
