Basic Conference
272 Avaya IP Agent Installation and User Guide
Basic Conference
A mode of joining multiple parties to the same call. Up to five parties can be
added, for a total of six on a call. The agent selects Conference, dials the
number through the keyboard, talks to the party, and selects Conference
again. See also
Enhanced Conference
.
Basic Transfer
A transfer mode that sends the current call to another telephone number or
extension. The agent remains on the line until the call is answered and can
announce the call. See also
Enhanced Transfer
and
Unsupervised Transfer
.
Call appearance
A call connected to an extension. Most telephone types can support multiple
call appearances simultaneously. Each call appearance is represented with a
Call Information Panel in the main window.
Call Information Panel
(CIP)
A single panel (40-character display) that displays information about a single
call, such as caller name, call duration, status icon, and control buttons, such
as Answer/Release and Reconnect.
Call Prompting
An Avaya communication server feature that routes incoming calls based on
information entered by the calling party, such as an account number. The
caller is prompted to select options from those listed in an announcement.
See
Prompted digits
for related information.
CallMaster VI
A special telephone produced by Avaya. This telephone connects to a
personal computer through a serial cable. This telephone and telephone type
(606A1) are fully supported by Avaya IP Agent.
Call Work Code
A numeric sequence, up to 16 digits, entered by an agent that identifies the
type of call received by the agent. These codes are user-defined and
administered on the Avaya communication server.
CIP
See
Call Information Panel (CIP)
.
Circuit pack
Expansion modules that can be used to expand a DEFINITY, MultiVantage,
or Communication Manager server. For Avaya IP Agent, the required circuit
packs are related to IP communications.
Comma-separated
values
Fields and records in a text file that are delimited by commas. This is a
simple form of a database.
Communication
Manager
The software used in Avaya communication servers. Communication
Manager systems succeed and surpass DEFINITY and MultiVantage
systems.
Communication server
A general term for Avaya DEFINITY, MultiVantage, and Communication
Manager systems.
Summary of Contents for IP Agent
Page 1: ...Avaya IP Agent Release 5 0 Installation and User Guide Issue 1 2 April 2005 ...
Page 26: ...Introduction 26 Avaya IP Agent Installation and User Guide ...
Page 166: ...Using VuStats 166 Avaya IP Agent Installation and User Guide ...
Page 178: ...Using a Public Directory with Avaya IP Agent 178 Avaya IP Agent Installation and User Guide ...
Page 194: ...Screen pops 194 Avaya IP Agent Installation and User Guide ...
Page 244: ...Dialog Reference 244 Avaya IP Agent Installation and User Guide ...
Page 252: ...Language support 252 Avaya IP Agent Installation and User Guide ...
Page 268: ...Troubleshooting 268 Avaya IP Agent Installation and User Guide ...
Page 286: ...286 Avaya IP Agent Installation and User Guide ...