Introduction
18 Avaya IP Agent Installation and User Guide
●
Telephone - Not supported in this configuration
●
Voice quality - Dependent on the performance of the personal computer hardware, the
amount of bandwidth available in the network connection, and network stability
●
Agent greetings - Stored on the personal computer
●
Avaya communication server connections - One user connection
Note:
Note:
Voice-over-IP does not necessarily provide
toll-quality
audio.
Telecommuter configuration
Use the Telecommuter configuration in situations where a personal computer can make a
dial-up or network connection to an Avaya communication server for the signaling (data)
path and a voice path to a telephone sent through a Public Switched Telephone Network
(PSTN) connection. The telephone can be an analog telephone, a cellular telephone, or an
extension on a local or remote switch. This configuration provides toll-quality audio and full
telephony functionality through Avaya IP Agent. Agents make and receive calls through the
Avaya IP Agent interface, and the voice path is sent to the specified telephone.
What you need to know about the Telecommuter configuration
The following is a list of the Telecommuter configuration requirements and capabilities:
●
Connection - One dial-up or network connection from the personal computer running
Avaya IP Agent to the Avaya communication server and a telephone capable of
receiving calls from the Avaya communication server
●
Personal computer hardware - Modem or Network Interface Card (NIC) for connection
to the Avaya communication server
●
Telephone set - Any telephone capable of receiving calls from the Avaya communication
server
●
Voice Quality - High
●
Agent Greetings - Supported only through the use of the Avaya Switcher II headset
●
Avaya communication server connections - One user connection for signaling
connection and one of the following:
- For off-site use, one trunk connection
- For on-site use, an additional user connection
Summary of Contents for IP Agent
Page 1: ...Avaya IP Agent Release 5 0 Installation and User Guide Issue 1 2 April 2005 ...
Page 26: ...Introduction 26 Avaya IP Agent Installation and User Guide ...
Page 166: ...Using VuStats 166 Avaya IP Agent Installation and User Guide ...
Page 178: ...Using a Public Directory with Avaya IP Agent 178 Avaya IP Agent Installation and User Guide ...
Page 194: ...Screen pops 194 Avaya IP Agent Installation and User Guide ...
Page 244: ...Dialog Reference 244 Avaya IP Agent Installation and User Guide ...
Page 252: ...Language support 252 Avaya IP Agent Installation and User Guide ...
Page 268: ...Troubleshooting 268 Avaya IP Agent Installation and User Guide ...
Page 286: ...286 Avaya IP Agent Installation and User Guide ...