Avaya IP Agent, Installation And User Manual

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Avaya IP Agent basic operations
140 Avaya IP Agent Installation and User Guide
3. Select the OK button.
The caller is automatically put on hold, a new Call Information Panel (CIP) is displayed,
a dial tone is heard, and Avaya IP Agent displays a confirmation dialog box.
If you need to enter digits, such as answering prompts, use the number pad on the
right side of this dialog box. If you are on hold or are delayed for some reason, you can
return to the original call without losing this call by selecting the
Switch to call on hold
button and select this button again to return to the transfer.
4. Remain on the line and wait for an answer.
5. Perform one of the following actions:
If... Then...
The number dialed is answered Announce the call and select the OK button in the
confirmation dialog.
Both CIPs are no longer displayed in the main
window, indicating that the transfer was
successful.
The number dialed is not answered
or is busy
Select the Cancel button in the confirmation dialog
and select the Reconnect button on the
appropriate CIP to return to the held call.