Avaya IP Agent, Installation And User Manual

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User-to-User Information (UUI)
280 Avaya IP Agent Installation and User Guide
User-to-User
Information (UUI) A unique identifier that is added to an incoming call through an external
application, such as Avaya ASAI.
VDN of Origin
Announcement (VOA) A short announcement that is assigned to a Vector Directory Number (VDN)
through Avaya communication server administration. The VOA identifies the
origin or purpose of a call for the call center agent who answers the call.
Vector On a communication server, a list of steps that processes calls according to a
configuration set by the administrator. The steps in a vector can send calls to
splits or skills, play announcements and music, disconnect calls, give calls a
busy signal, prompt callers for information, or route calls to other
destinations.
Virtual Private
Network (VPN) A group of computers or network devices that can communicate privately
and securely over a public IP network through the use of encryption and
special protocols.
VOA See VDN of Origin Announcement (VOA) .
Voice-over-Internet
Protocol (VoIP) A technology where speech is converted to a digital signal and transmitted
through Internet Protocol packets over the Internet or an intranet.
VuStats An Avaya communication server feature that displays contact center activity
and information on the display of a telephone set. For Avaya IP Agent, this
information can be viewed in the status bar of the main window and the
VuStats Monitor window.
Windows Terminal
Server / Windows
Terminal Services A Windows-based server that allows client terminals, PCs, and other devices
to use an environment and applications supplied by the server. Depending
on the type of client, processing and storage can take place on the server or
the client.
Zip Tone A short dial tone that indicates that an ACD call is being connected to the
agent.