Avaya IP Agent, Installation And User Manual

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Agent Greetings
158 Avaya IP Agent Installation and User Guide
Setting the active agent greeting
This section provides the procedure for setting an agent greeting as the one to play for
incoming calls.
Steps for setting an active agent greeting
To set an agent greeting to activate:
1. From the Avaya IP Agent main window menu bar, select Tools > Agent Greetings .
Avaya IP Agent displays the Agent Greetings window.
2. Place a check mark next to the agent greeting that will be used for all incoming calls.
Note:
Note:
There are some circumstances when it is possible to have more than one
agent greeting active at the same time. For example, you can set multiple
agent greetings to be active if each greeting has a unique VDN as the
activation criteria. This is also true for agent greetings that play for specific
Automatic Number Identification (ANI) telephone numbers or Prompted
Digits.If two agent greetings meet the same criteria so that both would play
for a single call, Avaya IP Agent restricts the activation of both agent
greetings.
3. Close the Agent Greetings window.
Avaya IP Agent updates the agent greeting toolbar to display the currently active
greeting and uses this greeting for all incoming calls.
Alternate method
If you have the Agent Greetings toolbar displayed in the Avaya IP Agent main window, you
can use the mouse to click the agent greetings button and, from the resulting menu, select
a different agent greeting. This action sets the selected agent greeting as active.