What are privileges?
Privileges are used to control which applications of the CIE system an agent can
use and which actions the agent can execute within the applications.
Privileges for UMR WebClient
The following privileges are available for you as a user of the
WebClient
module. Note that these privileges determine whether or not you can use
individual functions.
Privilege
Meaning
UMR administrator
If you possess this privilege, you can use
the following functions:
Email configuration
Address book administration
The relevant icons will appear under
Administration in the task bar.
Text block administration
If you possess this privilege, you can use
the
text block administration
module.
For details of how to perform this role, see
the relevant topics in the online help or the
manual.
UMR supervisor
If you possess this privilege you can work
as a supervisor. As a supervisor you can
use the following functions.
In the Overview folder
- Delete document
- Delegate document to agents
- Delegate document to topics
In the Deleted folder
- Delegate document to topic
Dictionary
- Administrate
- Import
Use text blocks
If you possess this privilege, you can use
text blocks in documents. The text blocks
are set up using the
text block
administration
module.
Place emails on hold
If you possess this privilege you can put
documents on hold. These documents will
then be found in the
Deferred
folder.
Print emails
If you possess this privilege you can print
documents.
View agent queue
With this privilege, an agent can view the
queue of emails pending for his or her
authorized topics.
The agent can select
emails from this queue.
Delete emails
With this privilege, agents can delete
active emails.
Once deleted, these emails
cannot be retrieved.
Automatic login
With this privilege, you are automatically
logged into the agent group configured for
you.
View extended archive
With this privilege, agents can display
mailboxes of deleted agents or topics in
the Archive folder.
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Operation
User Manual CIE 1.0 WebClient
