Mailbox folders: Sent
The
Sent
mailbox folder provides an overview of all newly created documents
that have already been sent.
Mailbox folders: Deleted
The
Deleted
folder provides an overview of:
•
all CallCenter emails that were deleted instead of being sent
•
all deleted non-CallCenter emails
Emptying the recycle bin
You can empty the recycle bin. This means that all documents are deleted. You
cannot undo this action.
Proceed as follows to empty the recycle bin:
1.
Select Empty recycle bin under Additional options.
2.
All documents are deleted.
Mailbox folders: Overview
Prerequisite
To use all of the functions in the
Overview
folder, you need to have the relevant
privileges.
For further information please refer to: What are privileges?
Functions in the Overview folder
The
Overview
folder shows the documents independently of the mailbox folders
in which they are currently located. The number of unread (new) documents is
indicated on the tab for the Inbox folder.
In this folder, the supervisor can intervene in the distribution of documents by
delegating documents (using the
Delegate
button). For more information, see
Delegate document.
The supervisor can delegate or delete all documents that do not have a current
status of
Active
.
An agent can pick up documents.
Deleted documents
A document deleted by the supervisor is placed in the
Deleted
folder and thus
removed from distribution. The supervisor can perform a final delete on a
document in the
Deleted
folder or delegate it back to a topic. The document can
no longer be delegated to an agent. The only way back into CallCenter is by
delegating the document to a topic.
User Manual CIE 1.0 WebClient
Operation
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