Special features of directly addressed incoming
documents
The following table shows special features when documents are sent directly to
you.
Document
and actions
Explanation
Directly
addressed
documents
Documents that are addressed directly to agents rather than
assigned via CallCenter cannot be activated. They are to be
processed without being activated.
To gain access to the uncompleted replies or documents for
forwarding, you need to select the original document. The
active reply/document for forwarding is displayed in
maximized form, i.e. the original document is hidden.
Directly addressed incoming documents cannot be delegated.
The original document remains selected after a reply has been
sent or a document forwarded.
If a document is completed or exited, it is not saved in the
Completed folder.
Special features of new outgoing documents
The following table shows special features of new outgoing documents.
Document
and actions
Explanation
New outgoing
documents
New outgoing emails are stored in the
Drafts
folder when
they are closed. This folder only displays outgoing
documents that have not yet been sent.
New documents cannot be activated.
Documents saved in the Drafts folder have to be selected for
further processing.
Mailbox folders: Deferred
The
Deferred
mailbox folder provides an overview of all held documents.
These documents are kept in this folder until the configured time (date/time of
day). They are then automatically moved to the
Inbox
folder and are marked
with the
Resubmission
icon.
Symbol: Resubmitted
Mailbox folders: Drafts
The
Drafts
folder provides an overview of all newly created documents that
have not yet been sent. Uncompleted replies and documents for forwarding are
not shown in this folder since access to these documents is gained exclusively by
activating the original document.
User Manual CIE 1.0 WebClient
Operation
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