Setting visible folders
You can configure which folders are to be displayed and which are to be hidden.
You cannot hide the Inbox folder.
To specify the folders that are to be displayed, do the following:
1.
Select
Visible Folders
either from the
View
menu or from the pop-
up menu (right mouse button). The
Visible Folders
dialog is
displayed.
2.
You can use the
>>
and
<<
buttons to configure the list of selected
(visible) folders the way you want it.
3.
Use the
Up
and
Down
buttons to change the order in which they
are displayed.
4.
Click
OK
to save your settings.
Displayed columns configuration
For each folder you can specify the columns that are to be displayed.
For the Inbox, Deferred, and Overview folders, you can configures an expanded
status text.
The settings are saved as personal settings when the agent logs off.
Displaying an expanded status text
For the Inbox, Deferred, and Overview folders, you can also configure whether
the following information should be displayed:
Not yet answered
Not forwarded
Proceed as follows to enable/ disable the option:
1.
Select
Columns
either from the
View
menu or from the pop-up
menu (right-click on mailbox folder). A window appears.
2.
Select the
Display expanded status text
according to your needs.
3.
To save your settings, click on
OK
.
24
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Operation
User Manual CIE 1.0 WebClient
