Meet the WebClient module
What is WebClient?
The
WebClient
module is a web-based graphical user interface component of
the CIE system. Using this user interface, agents at a call center can log into and
out of the CIE system, log into or out of agent groups, go into break mode and
read and process emails assigned to them.
UMR WebClient: Properties
The
WebClient
module has the following properties. These properties are
broken down into agent functions, supervisor functions and system functions.
Agent functions
An agent can use the following functions. To use all the functions you need the
relevant privileges.
•
Log into and out of the CIE system
•
Log into or out of an agent group
•
Start and end a break
•
Accept emails
•
Process emails
•
Send emails
•
Forward emails
•
Delegate (assign) emails
•
Delete emails
•
Print emails
•
Check spelling
•
Import a personal address book
•
Use address books
•
Use text blocks
4
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Meet the WebClient module
User Manual CIE 1.0 WebClient
