Avaya callpilot 1002rp, Maintenance And Diagnostics

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netstat command parameters.........................................................................................................................36
Using the chkdsk utility....................................................................................................................................37
Chkdsk utility syntax........................................................................................................................................37
Chksdsk utility parameters..............................................................................................................................37
Chapter 5: Using serial port diagnostic tools.......................................................................39
In this chapter..................................................................................................................................................39
Overview.........................................................................................................................................................39
Shutting down services...................................................................................................................................39
Services to stop for COM1 testing..................................................................................................................40
Services to stop for COM2 testing..................................................................................................................40
Net Stop command.........................................................................................................................................40
Net stop command syntax...............................................................................................................................40
Service Control (SC) command......................................................................................................................41
Service Control command syntax...................................................................................................................41
Conducting TSTSERIO tests..........................................................................................................................42
TSTSERIO command syntax..........................................................................................................................42
TSTSERIO command parameters..................................................................................................................42
TSTSERIO internal loopback diagnostic subtests..........................................................................................43
TSTSERIO external loopback plug subtests...................................................................................................44
Conducting TSTSERIO tests with the loopback plug......................................................................................44
9-pin connector plug........................................................................................................................................45
Restarting services..........................................................................................................................................45
Services to restart after COM1 testing............................................................................................................45
Services to restart after COM2 testing............................................................................................................45
Net Start command.........................................................................................................................................46
Service Control Start command......................................................................................................................46
Chapter 6: Using Avaya CallPilot® Manager to monitor hardware.....................................47
In this chapter..................................................................................................................................................47
Understanding fault management...................................................................................................................47
Event processing.............................................................................................................................................48
Alarm notification.............................................................................................................................................48
Component dependencies..............................................................................................................................48
Detecting hardware problems.........................................................................................................................49
Alarm Monitor..................................................................................................................................................49
About alarms...................................................................................................................................................49
Event Browser.................................................................................................................................................50
About events...................................................................................................................................................50
Channel and Multimedia Monitors...................................................................................................................51
Disabling call channels....................................................................................................................................51
The Maintenance screen.................................................................................................................................51
What the Maintenance screen provides..........................................................................................................52
Maintenance activities for each component....................................................................................................53
Viewing component states..............................................................................................................................53
Component states...........................................................................................................................................54
Alert icons.......................................................................................................................................................55
Starting and stopping components..................................................................................................................55
Stop versus courtesy stop...............................................................................................................................56
Courtesy stop..................................................................................................................................................56
Stop.................................................................................................................................................................56
Components that can be started and stopped................................................................................................56
6 Avaya CallPilot® 1002rp Server Maintenance and Diagnostics December 2010