Avaya callpilot 1002rp, Maintenance And Diagnostics

Page: 51 / 150

4. View the description and recovery action.
5. Repeat steps
3 on page 50 and 4 on page 51 for more events, if necessary.
6. If the solution to the problem is not apparent, contact your Avaya technical support
representative.
Note:
For information on how to use the Event Browser refer to the CallPilot Manager online Help.
Channel and Multimedia Monitors
The Channel Monitor shows the status of call channels. The call channels are the connections
between the server and the switch that carry the call signals to CallPilot.
The Multimedia Monitor shows the status of multimedia channels. The multimedia channels
are the DSP ports that process the calls. They are the voice, fax, and speech recognition
channels.
Disabling call channels
If you must take the CallPilot system out of service to perform software or hardware
maintenance, Avaya recommends that you disable all call channels first. There are two ways
to disable the call channels:
• Courtesy stop the channels (preferred method).
When you courtesy stop call channels, CallPilot waits until the channels are no longer
active before disabling them, instead of suddenly terminating active calls.
• Stop the channels.
When you stop channels, you suddenly disable them and terminate all active calls.
The Maintenance screen
Use the Maintenance screen in CallPilot Manager to do the following:
• Obtain general information about components.
• View component states.
• Start and stop components.
Channel and Multimedia Monitors
Avaya CallPilot® 1002rp Server Maintenance and Diagnostics December 2010 51