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Avaya CallPilot® Administrator Guide (NN44200-601)

Avaya CallPilot® Software Administration and Maintenance Guide (NN44200-600)

Avaya Meridian Mail to Avaya CallPilot® Migration Utility Guide (NN44200-502)

Avaya CallPilot® Application Builder Guide (NN44200-102)

Avaya CallPilot® Reporter Guide (NN44200-603)

Maintenance

Avaya CallPilot® Troubleshooting Reference Guide (NN44200-700)

Avaya CallPilot® Preventative Maintenance Guide (NN44200-505)

Server Maintenance and Diagnostics

Avaya CallPilot® 201i Server Maintenance and Diagnostics Guide
(NN44200-705)

Avaya CallPilot® 202i Server Maintenance and Diagnostics Guide
(NN44200-708)

Avaya CallPilot® 703t Server Maintenance and Diagnostics Guide
(NN44200-702)

Avaya CallPilot® 1002rp Server Maintenance and Diagnostics Guide
(NN44200-701)

Avaya CallPilot® 1005r Server Maintenance and Diagnostics Guide
(NN44200-704)

Avaya CallPilot® 1006r Server Maintenance and Diagnostics Guide
(NN44200-709)

Avaya CallPilot® 600r Server Maintenance and Diagnostics Guide
(NN44200-703)

Avaya NES Contact Center Manager Communication Server 1000/
Meridian 1 & Voice Processing Guide (297-2183-931)

End User Information

End User Cards

Avaya CallPilot® Unified Messaging Quick Reference Card
(NN44200-111)

Avaya CallPilot® Unified Messaging Wallet Card (NN44200-112)

Avaya CallPilot® A-Style Command Comparison Card (NN44200-113)

Avaya CallPilot® S-Style Command Comparison Card (NN44200-114)

Avaya CallPilot® Menu Interface Quick Reference Card (NN44200-115)

Avaya CallPilot® Alternate Command Interface Quick Reference Card
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Avaya CallPilot® Multimedia Messaging User Guide (NN44200-106)

About this guide

16 Avaya CallPilot® 1002rp Server Maintenance and Diagnostics

December 2010

Summary of Contents for callpilot 1002rp

Page 1: ...Avaya CallPilot 1002rp Server Maintenance and Diagnostics 5 0 NN44200 701 01 05 December 2010 ...

Page 2: ...R USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no ...

Page 3: ... on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective action Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 3 ...

Page 4: ...4 Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 ...

Page 5: ... codes 21 Interpreting startup diagnostics from SCSI BIOS 22 Applicable cards 22 What to do when the server fails to boot into service 23 To determine why the server failed to boot into CallPilot 23 Chapter 4 Using Windows online diagnostic tools 25 In this chapter 25 Overview 25 Viewing event logs 25 Types of event logs 26 Using TCP IP diagnostic tools 29 The ipconfig command 29 ipconfig default ...

Page 6: ...rvices 45 Services to restart after COM1 testing 45 Services to restart after COM2 testing 45 Net Start command 46 Service Control Start command 46 Chapter 6 Using Avaya CallPilot Manager to monitor hardware 47 In this chapter 47 Understanding fault management 47 Event processing 48 Alarm notification 48 Component dependencies 48 Detecting hardware problems 49 Alarm Monitor 49 About alarms 49 Even...

Page 7: ...itor 68 To access the System Monitor 68 Channel Monitor tab 68 CallPilot services 70 DSPs 71 DS30X links 71 T1 Links 71 System Info tab 71 Legend Help tab 72 Chapter 8 Replacing basic chassis components 75 In this chapter 75 Removing the front bezel and server cover 75 Requirements 76 About the front bezel doors 76 To remove the front bezel 76 To replace the front bezel after maintenance is comple...

Page 8: ...ng the LSI1600 or LSI320 2 card with LSI320 2 110 Configuring the RAID controller after a hardware change 112 Splitting the RAID drives 114 Full data backup 114 Verifying consistency on the drives 114 Synchronizing RAID drives 116 Chapter 11 Configuring MPB96 boards 119 In this section 119 Determining board and card configuration 119 T1 switch connectivity 119 Meridian 1 M1 Avaya Communication Ser...

Page 9: ...138 Replacing the Pentium III SBC card 138 Requirements 139 SBC card connectors and jumpers 139 Configuring the 1002rp Pentium III BIOS 141 When to upgrade the BIOS 141 When to configure the BIOS 141 Requirements for upgrading or reconfiguring the BIOS 142 To upgrade the BIOS 142 Replacing or adding dual inline memory modules 143 Capacity 143 Requirements 144 Maintaining the onboard video and netw...

Page 10: ...10 Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 ...

Page 11: ...print selected technical publications and release notes directly from the Internet go to www avaya com support Getting product training Ongoing product training is available For more information or to register you can access the Web site at www avaya com support From this Web site you can locate the Training contacts link on the left hand navigation pane Getting help from a distributor or reseller...

Page 12: ... site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www avaya com support Customer service 12 Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 ...

Page 13: ...esources described in this guide you can also refer to the following document Troubleshooting Guide NN44200 700 Note Avaya continually updates the Troubleshooting Guide which is available at www avaya com support The Starting up and shutting down the CallPilot server chapter in the Installation and Configuration Task List NN44200 306 explains how to restart shut down and power up the Avaya CallPil...

Page 14: ...arge handling cards and handling your server instructions for shutting down your 1002rp server or for taking it out of service Customer Documentation Map The following diagram shows the overall organization and content of the CallPilot documentation suite Table 1 CallPilot Customer Documentation Map Fundamentals Avaya CallPilot Fundamentals Guide NN44200 100 Avaya CallPilot Library Listing NN44200...

Page 15: ...ion Guide NN44200 304 Avaya CallPilot 1002rp Server Hardware Installation Guide NN44200 300 Avaya CallPilot 1002rp System Evaluation NN44200 318 Avaya CallPilot 1005r Server Hardware Installation Guide NN44200 308 Avaya CallPilot 1005r System Evaluation NN44200 316 Avaya CallPilot 1006r Server Hardware Installation Guide NN44200 320 Avaya CallPilot 600r Server Hardware Installation Guide NN44200 3...

Page 16: ...agnostics Guide NN44200 701 Avaya CallPilot 1005r Server Maintenance and Diagnostics Guide NN44200 704 Avaya CallPilot 1006r Server Maintenance and Diagnostics Guide NN44200 709 Avaya CallPilot 600r Server Maintenance and Diagnostics Guide NN44200 703 Avaya NES Contact Center Manager Communication Server 1000 Meridian 1 Voice Processing Guide 297 2183 931 End User Information End User Cards Avaya ...

Page 17: ...essaging User Guide for Internet Clients NN44200 108 Avaya CallPilot Desktop Messaging User Guide for My CallPilot NN44200 109 Avaya CallPilot Voice Forms Transcriber User Guide NN44200 110 The Map was created to facilitate navigation through the suite by showing the main task groups and the documents contained in each category It appears near the beginning of each guide showing that guide s locat...

Page 18: ...About this guide 18 Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 ...

Page 19: ...ce on page 23 Startup diagnostics overview This section contains procedures for interpreting the startup diagnostics on the 1002rp server Types of startup diagnostics The following types of startup diagnostics are available on the server basic hardware check for example LEDs Power On Self Test POST diagnostics SCSI controller diagnostics or RAID controller diagnostics These diagnostics are availab...

Page 20: ...rn green when the attached power supply is fully operational 3 Check the monitor for any error messages as the server counts RAM and completes a POST See Power On Self Test diagnostics on page 20 for more details on POST Power On Self Test diagnostics The Power On Self Test POST is a system diagnostic program stored in the BIOS that runs each time the 1002rp server is started The function of the P...

Page 21: ...s each equal in length Record the beep code sequence before calling Avaya technical support Important Some POST beep codes are fatal and may require that you replace the Single Board Card SBC See the table below for more information about beep codes Table 2 POST beep codes Beep count Error message Description 1 Refresh Failure The memory refresh circuitry of the processor board is faulty 2 Parity ...

Page 22: ... the value encoded in the BIOS 10 CMOS Shutdown Register Read Write Error The shutdown register for the CMOS RAM failed 11 Cache Memory Bad Do Note Enable Cache The cache memory test failed Cache memory is disabled Note Do not press Ctrl Alt Shift to enable cache memory Interpreting startup diagnostics from SCSI BIOS The results from the SCSI controller diagnostics appear after the POST results Ap...

Page 23: ...port representative To determine why the server failed to boot into CallPilot If the system ready indicator indicates that the system is not booting into CallPilot follow these steps 1 Make a note of any diagnostic codes 2 Try restarting the server by pressing the power button on the server 3 During the boot sequence view the diagnostic codes on the monitor for failures 4 View the event logs For i...

Page 24: ...Troubleshooting your Avaya CallPilot system 24 Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 ...

Page 25: ... serious problem prevents the use of the Avaya CallPilot diagnostic tools that are available in Avaya CallPilot Manager Windows Event Viewer TCP IP diagnostics chkdsk utility Caution Risk of software corruption Do not run any utilities that are not documented in this guide Viewing event logs When the server startup cycle is complete and if the CallPilot server has been configured messages in dialo...

Page 26: ...lems then use the Windows Event Viewer Types of event logs Three types of event logs are available from the Windows Event Viewer as follows Log type Description System Logs events by Windows components including RRAS or other Windows services Security Logs security events such as logons logoffs and illegal access This option is available only to users with Administrative access Applications Logs e...

Page 27: ... left pane of the window The following illustration shows an example of the Application Log Figure 2 Application log The following illustration shows an example of a System log Types of event logs Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 27 ...

Page 28: ...tes minor errors indicates information 4 To determine the cause of the error select and then double click the error Result A description of the error appears in an Event detail dialog box Use the description to help determine how to resolve errors Note If the error persists or the error description does not suggest a solution contact your Avaya support representative 5 Click Close Using Windows on...

Page 29: ...twork connectivity test the network interface and isolate any configuration problems The ipconfig command The ipconfig command displays IP configuration information ipconfig default If you run the command without flags it displays the IP address subnet mask and default gateway for each adapter bound to TCP IP ipconfig command syntax The ipconfig command uses the following syntax ipconfig Using TCP...

Page 30: ...rs Example ipconfig all 3 Press Enter Result The system runs the ipconfig utility 4 Type Exit to exit the Command Prompt window and return to Windows The ping command The ping command sends an echo request to a specified host Use this command to verify network connectivity to the remote device Ping command syntax The ping command uses the following syntax ping t a n count l size f i TTL v TOS r co...

Page 31: ...the Strict source route along host list w timeout Specifies the Timeout in milliseconds to wait for each reply To run the ping command from Windows 1 Click Start Programs Accessories Command Prompt Result The Command Prompt window appears 2 At the Command prompt type ping destination IP address for example ping 200 286 32 0 or ping computer name 3 Press Enter Result The system displays the ping re...

Page 32: ...ansmission until the target responds or the maximum TTL is reached Tracert then examines the ICMP Time Exceeded messages sent back by intermediate routers Tracert syntax The tracert command uses the following syntax tracert d h maximum_hops j host_list w timeout target_name Tracert parameters the following table shows the tracert parameters Table 5 Tracert parameters Parameter Description d Specif...

Page 33: ... tracert 200 286 0 32 3 Press Enter Result The system runs the tracert utility 4 Type Exit to exit the Command Prompt window and return to Windows The arp command The arp command displays and modifies the IP to physical address translation tables used by Address Resolution Protocol ARP ARP command syntax The ARP command uses the following syntax arp s inet_addr eth_addr if_addr arp d inet_addr if_...

Page 34: ...nterface specified by if_addr d Deletes the host specified by inet_addr s Adds the host and associates the Internet address inet_addr with the physical address eth_addr The physical address is given as six hexadecimal bytes separated by hyphens The entry is permanent To run the arp command from Windows 1 Click Start Programs Accessories Command Prompt Result The Command Prompt window appears 2 At ...

Page 35: ... r Lists name resolution statistics for Windows networking name resolution On a Windows computer configured to use WINS this option returns the number of names resolved and registered through broadcast or through WINS S Displays both client and server sessions listing the remote hosts by IP address only s Displays both client and server sessions and attempts to convert the remote host IP address t...

Page 36: ...er Description a Displays all connections and listening ports e Displays Ethernet statistics This can be combined with the s option n Displays addresses and port numbers in numeric form s Displays statistics for each protocol p proto Shows connections for the protocol specified by proto Proto can be tcp or udp If used with the s option proto can be tcp udp or ip r Displays the contents of the rout...

Page 37: ...Pilot can be affected by errors at both the Windows and CallPilot file system levels The chkdsk utility will not detect CallPilot file system level errors Note A version of this utility called autocheck automatically runs during Windows startup Output from this utility appears on the blue startup screen Chkdsk utility syntax The chkdsk utility uses the following syntax chkdsk drive path filename F...

Page 38: ...m Windows 1 Click Start Programs Accessories Command Prompt Result The Command Prompt window appears 2 At the Command prompt type chkdsk drive letter for example chkdsk c 3 Press Enter Result The system runs the chkdsk utility 4 Type Exit to exit the Command Prompt window and return to Windows Using Windows online diagnostic tools 38 Avaya CallPilot 1002rp Server Maintenance and Diagnostics Decemb...

Page 39: ...lPilot server using the TSTSERIO command Direct the TSTSERIO command to serial ports on the server after services on these ports have been shut down manually as described in this chapter Shutting down services This section describes how to shut down a service using a specific serial port Use the following procedures before you invoke the TSTSERIO local loopback tests Caution Risk of communications...

Page 40: ...cess Service Net Stop command Use the Net Stop command to stop a specified service on a serial port Net stop command syntax The Net Stop command uses the following syntax net stop service_name Important You must restart the services that you shut down through the Net Start command after you run the diagnostic For details see Restarting services on page 45 To invoke the Net Stop command from Window...

Page 41: ... service_name Important You must restart the services that you shut down through the Service Control command after you run the diagnostic For details see Restarting services on page 45 To invoke the Service Control command from Windows 1 Click Start Programs Accessories Command Prompt Result The Command Prompt window appears 2 At the Command prompt type sc stop service_name and then press Enter Ex...

Page 42: ...opping call processing By stopping the services on COM2 you stop call processing on CallPilot TSTSERIO command syntax The syntax for the TSTSERIO command is as follows TSTSERIO P comport S subtstname L loops TSTSERIO command parameters Table 10 TSTSERIO command parameters Flag Requirement Description n a Displays Help P comport Required Specifies the symbolic port name assigned to the port you wan...

Page 43: ...ernal data bus loopback imsr Internal modem status register baud Internal data bus loopback at various baud rates word Test 5 6 7 and 8 bit data lengths stop Test 1 1 5 and 2 stop bits pari Test odd even parity fifo Test that device can operate in fifo mode To invoke the TSTSERIO P command from Windows 1 Click Start Programs Accessories Command Prompt Result The Command Prompt window appears 2 At ...

Page 44: ...r eint Test ability of device to generate interrupts This test requires an external loopback connector To invoke the TSTSERIO S command from Windows 1 Click Start Programs Accessories Command Prompt Result The Command Prompt window appears 2 At the Command prompt type tstserio with the required parameters and then press Enter For example type TSTSERIO P com1 S extr and then press Enter 3 Type Exit...

Page 45: ...vious section Restarting services This section describes how to restart the services for COM1 or COM2 after invoking the TSTSERIO local loopback tests Services to restart after COM1 testing Routing and Remote Access Service Services to restart after COM2 testing CallPilot SLEE Service CallPilot MWI Service CallPilot Access Protocol Emulator CallPilot Blue Call Router CallPilot Call Channel Router ...

Page 46: ... the Command Prompt window Service Control Start command Use the Service Control Start command to restart a specified service on a serial port The syntax for the Service Control Start command is as follows sc service name To invoke the Service Control Start command from Windows 1 Click Start Programs Accessories Command Prompt Result The Command Prompt window appears 2 At the Command prompt type s...

Page 47: ...integrated diagnostics on page 58 Viewing the last diagnostic results on page 60 Working with the Multimedia Monitor on page 61 Working with the Channel Monitor on page 62 Understanding fault management Fault management is a term that describes how the Avaya CallPilot server detects and notifies you of potential or real hardware problems faults The server processes events to detect hardware proble...

Page 48: ...differently than events When an alarm appears in the Alarm Monitor you must investigate the problem isolate it and then fix the cause of the problem When you fix the problem the alarm is cleared from the Alarm Monitor Component dependencies The status of some components are dependent on the operational status of other components If a component fails or is stopped the dependent components go out of...

Page 49: ...e one or more raised alarms About alarms Alarms are warnings generated by events Alarms communicate the same information as events However alarms are reported in the Alarm Monitor instead of the Event Browser and are managed differently than events Alarms appear in the Alarm Monitor only for Minor Major and Critical events not Information events All events can be reported in the Event Browser depe...

Page 50: ...ent Browser Use the Event Browser to investigate a series of events that occurred around the time an alarm was raised The event listing can help you determine the root cause of a problem About events The Event Browser displays events that have been recorded in the server log Each event identifies the time the event occurred the object that generated the event and the cause of the event Events are ...

Page 51: ...ice fax and speech recognition channels Disabling call channels If you must take the CallPilot system out of service to perform software or hardware maintenance Avaya recommends that you disable all call channels first There are two ways to disable the call channels Courtesy stop the channels preferred method When you courtesy stop call channels CallPilot waits until the channels are no longer act...

Page 52: ...ons Section Description General This section shows general technical information about the selected component This typically includes the following details the name class type series or version of a component various capabilities of a component for example whether a component is removable Note This section does not appear for all components Maintenance This section shows the state of the selected ...

Page 53: ... Yes No Yes No MPB96 board Yes No Yes Yes Time Switch No No No No MPCs embedded on MPB boards Yes No Yes embedded No Multimedia channels Yes Yes Yes No Call channels Yes Yes No No DS30X link Yes No No No Note The MGate card and DS30X cable are replaceable If you are having problems with the DS30X link determine if either one or both of these items are causing the problem and need to be replaced Vi...

Page 54: ...ecovered for 12 seconds No resources The hardware required for the component to operate is not installed or is not operating properly Not Configured The device is not configured in CallPilot For example a DSP is not being used because it was not allocated in the Configuration Wizard Off Duty The component has been stopped Remote Off Duty The component has been taken out of service at the switch Re...

Page 55: ...t to work is visible 5 Click the hardware component with which you want to work Result The Maintenance screen refreshes to show details about the component 6 Scroll down to the Maintenance section 7 View the state of the selected component in the State box Starting and stopping components When you stop a component you take it out of service and prevent it from operating You must stop a component b...

Page 56: ...urrently in use it is taken out of service immediately Courtesy stop is the preferred method for taking a component out of service Stop A stop takes the component out of service immediately regardless of whether the component is currently processing calls All active calls are dropped Typically you perform a stop only when severe problems that are affecting a large number of incoming calls occur or...

Page 57: ...intenance screen refreshes to show details about the component 6 Scroll down to the Maintenance section 7 Click Courtesy Stop or Start as required Button Description Start If the selected component is out of service click this button to put it into service Courtesy Stop Click this button to take the selected component out of service CallPilot waits for calls to be completed before disabling the co...

Page 58: ...ver is having trouble processing incoming calls and you are hoping that diagnostic results can tell you why Problems include static dropped calls and cross talk hearing another conversation Before you begin Important Take the component out of service before you run the diagnostic test See Starting and stopping components on page 55 Components that have diagnostic tests available The following tabl...

Page 59: ... to a hardware problem you may need to replace or service a component If the problem is with a component that is not replaceable because it is not a physical entity such as the Time Switch you must either replace its parent component or contact your Avaya technical support representative depending on the component To run a diagnostic test 1 Important Avaya recommends that you courtesy stop rather ...

Page 60: ...diagnostics by clicking the Get Last Results button for a component To view the last diagnostics result 1 Important Avaya recommends that you courtesy stop rather than stop a component if possible For instructions see Starting and stopping components on page 55 Run CallPilot Manager and log in 2 In CallPilot Manager click Maintenance Maintenance Admin Result The Maintenance screen appears 3 Click ...

Page 61: ...timedia Monitor screen appears showing the channels associated with each DSP Note For an explanation of the channel states refer to the CallPilot Manager online Help 3 Do one of the following IF you want to stop or start THEN all of the channels associated with a DSP select the check box to the left of the DSP that you want to stop or start Repeat this step for each DSP only one or several channel...

Page 62: ...Help 3 Do one of the following IF you want to stop or start THEN all of the channels associated with a DS30X link select the check box to the left of the DS30X link that you want to stop or start Repeat this step for each DS30X link only one or several channels that are associated with a DS30X link select the check box for each channel that you want to stop or start 4 Click Courtesy Stop Stop or S...

Page 63: ...ostics Tool Allows CallPilot startup diagnostics to be enabled or disabled turned on or off PEP Maintenance Displays a list of installed PEPs and enables PEP removal Session Trace Displays detailed information about the activity in a user s mailbox and the state of the message waiting indicator MWI System Monitor Displays the following information the status of all CallPilot channels the status of...

Page 64: ...ically identify hardware problems that may exist when the system and its services are started When you disable startup diagnostics you can save time during system maintenance operations where restarts or call processing services restarts are required There are three recommended steps Use the Diagnostics Tool to turn off CallPilot startup diagnostics Perform system maintenance Use the Diagnostics T...

Page 65: ...ce utility displays a list of all installed PEPs on the server and enables you to uninstall PEPs For information on installing or uninstalling PEPs refer to the Installation and Configuration Task List NN44200 306 To access the PEP Maintenance utility From the Windows desktop click Start Programs CallPilot System Utilities PEP Maintenance Utility Result The DMI Viewer window appears To view a list...

Page 66: ...d to use that information to follow up on any user complaints For example a user may complain that the MWI was on but no voice messages were in the mailbox when the user logged on The session information can tell the administrator why the MWI was turned on Warning The Session Trace Tool is a resource intensive tool It is strongly recommended to use this utility during off peak hours If the CP data...

Page 67: ...a list of users matching the Session Type appears at the bottom of the window To select a user from the list double click the user name to display session type information b If you selected All Session Types for a user the session type information appears to the right of the window 4 Double click the session type to display the session information Result The Session Type information appears at the...

Page 68: ...inology displayed in the System Monitor window System Monitor is a nondestructive tool that does not alter the behavior of any CallPilot components To access the System Monitor On the Windows desktop click Start Programs CallPilot System Utilities System Monitor Result The CallPilot System Monitor window appears By default the Channel Monitor tab appears on top Click the other tabs to view the inf...

Page 69: ...r with M1 The following is an example of the Channel Monitor tab when connected to a T1 SMDI Figure 6 channel Monitor with T1 SMDI Channel Monitor tab Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 69 ...

Page 70: ...itical services that are required for basic CallPilot call answering are listed in the following table For your reference the equivalent names as they appear in the Windows Control Panel are also listed CallPilot System Monitor Windows Control Panel equivalent CTMS Service CTMS Server Telephony TAPI Telephony Service MCE SLEE CallPilot SLEE Service MCE Notification CallPilot MWI Service MAS Notifi...

Page 71: ...represents a separate DS30X link also referred to as a DS30 link Each box in the row represents one DS30X channel The DS30X links connect the CallPilot server to the MGate card NTRB18CA in the Meridian 1 switch or Communication Server 1000 system For the 1002rp server the DS30X link to the switch is supported by the connection of the server to the switch backplane T1 Links In the T1 link pane each...

Page 72: ...server IP addresses PEP information and configured Service DNs are listed in the bottom part of the window Legend Help tab Figure 8 Legend Help tab on page 73 shows an example of the Legend Help tab Consult this window for descriptions of the icons found in the Channel Monitor tab Using Avaya CallPilot system utilities 72 Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 ...

Page 73: ...Figure 8 Legend Help tab Legend Help tab Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 73 ...

Page 74: ...Using Avaya CallPilot system utilities 74 Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 ...

Page 75: ...cing the alarm board on page 90 Setting jumpers on the alarm board on page 92 Replacing the status display panel on page 94 Removing the front bezel and server cover If the maintenance task requires replacing front panel components you must remove the front bezel The exception is the hard drives which can be accessed by simply unlocking and opening the front bezel doors If you require access to th...

Page 76: ...ncluding the CD ROM drive and tape drive These doors are part of the front bezel You must unlock the front panel doors before you can remove the front bezel To remove the front bezel Caution Risk of equipment damage Do not attempt to move or lift the server before you have removed the front bezel If the front bezel is attached the server can disengage from the front bezel and fall Replacing basic ...

Page 77: ...chassis See B in Figure 9 Front bezel removed on page 77 To remove the server cover 1 Voltage Risk of electric shock High current inside the chassis can cause severe injury Caution Risk of equipment damage Take precautions to protect internal components Electrostatic discharge ESD can damage boards and make them unusable Wear an ESD wrist strap To remove the front bezel Avaya CallPilot 1002rp Serv...

Page 78: ...d metal section of the chassis To replace the front bezel after maintenance is complete When the Avaya CallPilot server maintenance is complete replace the front bezel Figure 10 Front bezel replaced 1 Align the front bezel with the ball studs located at each faceplate corner 2 Apply pressure evenly until the bezel snaps onto each ball stud 3 Close and lock the double doors of the front bezel Repla...

Page 79: ...age 76 2 Pull the filters away from the Velcro strips that secure them to the bezel 3 Replace the filter by seating the new filter pads evenly over the Velcro strips and securing them 4 Install and lock the front bezel on the chassis To replace the door air filter 1 Unlock and open the front doors 2 The air filter is trapped between the inside of the door and the wire The wire pivots near the key ...

Page 80: ...led Other indicators of failure are the alarm that sounds and the power supply module LED on the status display that turns red To hot swap a power supply 1 Voltage Risk of electric shock High current inside the chassis can cause severe injury Loosen the thumbscrews at the top right and left of the failed power supply module see A in the following diagram If needed use a flat blade screwdriver The ...

Page 81: ...e power supply faceplate Result The power supply LED illuminates green Note If the LED does not illuminate remove and reinstall the power supply with more force If this does not work contact your Avaya customer support representative Replacing the SCA SCSI drive cage and fused power cable Due to the potential of an over current condition Avaya provides a retrofit SCSI power cable kit for the N0029...

Page 82: ...ed stop and contact your next level of support for assistance before continuing To replace the SCSI power cable 1 Log into the CallPilot server 2 Launch the MegaRAID client to check the status of the RAID sub system a Click Start Programs MegaRAID Client b Open the Server Selection window c Select Access Mode Full Access and click OK Result The MegaRAID Power Console Plus window appears Figure 11 ...

Page 83: ...istency Result The Do you wish to continue dialog box appears e Click Ok Result The consistency check begins and a status dialog box appears f Repeat steps c to e for each drive until all three drives have been checked for consistency This may take up to 2 hours to complete If any data consistency errors are detected they are corrected automatically 6 Perform a full system backup of the CallPilot ...

Page 84: ...1 Remove the 4 Phillips head screws from each corner of the SCSI disk drive cage Figure 13 Chassis front with bezel removed 12 Carefully remove the SCSI drive cage from the chassis to provide access to the internal cable assemblies Replacing basic chassis components 84 Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 ...

Page 85: ...ug the original power cable from the SCA backplane and from the T board inside the chassis The power cable is schematically shown in Figure 15 SCSI power cable attached to T board on page 86 Replacing the SCA SCSI drive cage and fused power cable Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 85 ...

Page 86: ...CA backplane and the T board inside the chassis 15 Reinstall the SCSI drive cage into the bay and screw it into place Torque the screws at 6 to 8 inch lbs 16 Affix a revised product label above the existing labels on the left rear of the chassis Figure 16 Product label location on chassis 17 Replace the bezel cover on the front of the chassis Replacing basic chassis components 86 Avaya CallPilot 1...

Page 87: ...ution Risk of equipment damage Use an ESD wrist strap to protect static sensitive components To hot swap a cooling fan 1 Remove the front bezel 2 Use the front panel display LED to locate the defective fan 3 Loosen the thumbscrew located on the outside of the failed cooling fan module see A Figure 17 Cooling fan thumbscrew on page 88 If needed use a flat blade screwdriver The thumbscrew must rotat...

Page 88: ...cement cooling fan module tabs with the four support slots on the chassis Ensure that the module is oriented with the thumbscrew and insert the tabs into the supporting slots of the chassis 7 Slide the cooling fan module toward the front panel display and into position Result The fan module connects with slight resistance The fans rotate and pull air into the chassis The cooling fan LED goes out 8...

Page 89: ...t Two different types of fuses exist one for North America and one for international use Ensure that the fuse you are replacing has been approved by Avaya for your region a flat blade screwdriver To replace the fuse 1 Power off the server 2 Unplug the power cable from the wall outlet 3 Unplug the power cable from the power input socket on the server 4 Unscrew the fuse receptacle see A in Figure 18...

Page 90: ... into the power input socket on the server 11 Plug the power cable into the wall outlet 12 Power on the server Important If the fuse blows after replacement swap one power supply module with the other If this does not work call your Avaya customer support representative Replacing the alarm board The 1002rp server alarm board and status panel are used to monitor and indicate the server status The b...

Page 91: ...c wrist strap the replacement components To replace the alarm board 1 Power off the server 2 Loosen the two thumbscrews securing the faceplate to the left of the 1002rp server power supply modules see A in Figure 19 Alarm board carrier on page 91 If needed use a flat blade screwdriver The thumbscrew must rotate freely and not contact the chassis threads Figure 19 Alarm board carrier Requirements A...

Page 92: ...ome resistance as it meets the connector 7 Tighten the thumbscrews to secure the faceplate to the chassis Setting jumpers on the alarm board The jumpers on the alarm board enable or disable sensing and display functions This section describes the features that are enabled or disabled by setting jumpers on the alarm board The default and recommended setting is to have only JP3 jumpered see Figure 2...

Page 93: ...Figure 20 Jumpers on alarm board Jumper descriptions JP6 do not change Leave the jumper installed on JP6 Jumper descriptions Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 93 ...

Page 94: ...erver operation If this jumper is not installed over both pins the alarm board does not send the correct format of signals to the front panel display Replacing the status display panel The display is located at the front of the chassis and is cabled to the rear of the chassis and the alarm board To replace the status display panel 1 Caution Risk of equipment damage Use an ESD wrist strap to protec...

Page 95: ...ble from the back of the status display panel 6 Move the defective status display panel towards the back of the chassis and then lift it out of the chassis see B and C in the diagram 7 Set the replacement status display panel into position and secure it to the chassis by replacing the Phillips head screws 8 Reconnect the cable 9 Replace the top cover and front bezel Replacing the status display pa...

Page 96: ...Replacing basic chassis components 96 Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 ...

Page 97: ...s must be the same size or larger than the hard drives being replaced When to hot swap hard drives With a RAID controller hot swap device drivers and operating system support faulty SCA SCSI hard drives can be hot swapped on the 1002rp server Note Identify which hard drive to remove using the Windows Event Viewer see Viewing event logs on page 25 The appearance of event codes such as 40211 disk ac...

Page 98: ... configurations in the hot swappable drive bay The SCSI backplane assigns the SCSI IDs as shown Table 17 RAID SCSI hard drive configurations Hard drive bay SCSI channel SCSI ID Logical drive labela 1 far left 0 0 A01 01 primary hard drive 2 0 1 A02 01 primary hard drive 3 0 2 A03 01 primary hard drive 4 1 0 A01 02 secondary hard drive 5 1 1 A02 02 secondary hard drive 6 far right 1 2 A03 02 second...

Page 99: ...ive 01 for primary and 02 for secondary To replace hot pluggable SCA SCSI hard drives 1 Caution Risk of equipment damage Use an ESD wrist strap to protect static sensitive components Ensure the new hard drive has the SCSI ID set to 0 termination disabled and parity checking enabled 2 Open the front bezel doors 3 Locate the SCA SCSI drive frame below a cooling fan and beside the media drive 4 Loose...

Page 100: ...ance as the carrier and backplane connectors meet 8 Fasten the two thumbscrews 9 Close the front bezel and lock it About the media drive bay Media drive bays contain media devices including CD ROM tape and floppy drives If your media drives become damaged or you want to upgrade you can replace these drives This section provides procedures for replacing or upgrading any device in the media drive ba...

Page 101: ...e media drive carrier from the media drive bay Requirements To remove the media drive carrier from the media drive bay you require the following keys for the front bezel doors a Phillips screwdriver cable identification labels a pen or pencil Locate the media drives The media drives CD ROM drive tape drive and floppy drive are shown in the bottom right corner shown in Figure 24 Media drives on pag...

Page 102: ...e no media device is installed a blank panel is secured to the media drive carrier for protection Media drive carrier slot assignment The carrier is designed to stack three devices horizontally and to house the floppy drive vertically to the right side of the carrier frame Replacing media drives 102 Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 ...

Page 103: ... cover on page 75 2 Locate the media drive carrier and loosen the four Phillips head screws and washers securing the carrier to the drive bay as shown in Figure 25 Remove media drive from chassis on page 103 Figure 25 Remove media drive from chassis 3 Hold cables away from the drive bay as you pull the media drive carrier away from the chassis until the connectors attached behind the components ca...

Page 104: ...py drive in the media drive carrier To replace a media drive 1 Caution Risk of equipment damage Use an ESD wrist strap to protect static sensitive components Remove the media drive carrier from the chassis see Removing the media drive carrier from the chassis on page 101 2 Remove the faulty drive from the media drive carrier and save the screws see the diagrams that follow Note To remove the tape ...

Page 105: ...Replace media drive step 2 3 If you are installing a tape drive configure it as described in To configure the tape drive on page 107 Replacing a tape CD ROM or floppy drive Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 105 ...

Page 106: ...re 28 Cabling example on page 107 Note If your tape drive is a narrow device you require a wide to narrow adapter to connect to the wide SCSI cable 8 Slide the carrier into the media drive bay Note Ensure that the cables are free and undamaged 9 Secure the media drive carrier to the chassis with four Phillips head screws 10 Replace and lock the front bezel Installing a tape drive This procedure pr...

Page 107: ...ontact your Avaya technical support representative 1 Set the SCSI ID to 6 2 Disable the Active Terminators Term Enable Note Termination is provided by an active SCSI terminator that you connect to the end of the SCSI cable see Figure 28 Cabling example on page 107 3 Enable Parity Checking To configure the tape drive Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 107 ...

Page 108: ...first remove other media drives from the carrier to access the tape drive slot 6 Reattach any media drives that you removed to access the tape drive slot 7 Position the media drive carrier in the media drive bay leaving enough room to reach behind the carrier and attach the connectors 8 Carefully connect the existing signal and power cables as shown in Figure 28 Cabling example on page 107 9 Slide...

Page 109: ...D controller is a PCI RAID SCSI card that provides high performance disk mirroring Avaya CallPilot uses RAID Level 1 With Level 1 mirroring two equal capacity disk drives mirror one another One disk drive serves as the backup copy of the other disk drive If one disk drive fails the other continues to run Configuring RAID firmware driver and power console Verifying the RAID configuration There is a...

Page 110: ...nd click OK 4 Select Adapter Properties 5 If the configuration is not one of the valid configuration in Table 18 RAID driver firmware and Power console configuration on page 110 perform a firmware update For instructions see Replacing the LSI1600 or LSI320 2 card with LSI320 2 on page 110 Replacing the LSI1600 or LSI320 2 card with LSI320 2 Use this procedure to replace a failed LSI1600 or LSI320 ...

Page 111: ...p the RAIDUP EXE file Result A directory called RAIDUP is created on C drive 10 Locate SCSI controllers LSI Adapter in the RAIDUP directory Double click on it then select Driver Result You are asked to choose the Upgrade Driver 11 Point to the c raidup Win2k3 folder 12 The system asks you to reboot Result The system reboots to Windows 2003 13 Check the driver firmware and Power Console configurati...

Page 112: ...stem 1 Turn on the server and press Ctrl M when prompted during system bootup Note The Ctrl M utility can take up to 1 minute to launch The system may appear frozen Do not reset 2 From the Management menu select Objects and press Enter 3 From the Objects menu select Adapter and press Enter 4 From the Adapter menu select Factory Default 5 Select Yes to confirm the selection and press Enter 6 Press ...

Page 113: ...r to create the first logical drive 13 Repeat the process for the second and third logical drives to create packs as follows A02 01 and A02 02 as second pack A03 01 and A03 02 as third pack 14 Press Enter or F10 to configure the logical drives 15 Press the space bar to Select Configuration Array Span 1 appears in the box opened for A01 logical drive DO NOT select and press the space bar for the ot...

Page 114: ...e Windows MegaRAID console proceed with the next step Important The drives must not be un seated re seated or disconnected during the RAID splitting process unless you are planning to replace the drives Full data backup Important As an extra precaution it is recommended that a full system backup be performed PRIOR to performing a RAID split For more information on system backups refer to the CallP...

Page 115: ...MegaRAID console There is a risk of database corruption Restart the CallPilot system and press Ctrl M when prompted to enter the RAID setup utility during bootup 2 From the Management menu select Objects Physical Drive Result A list of all drives organized per channel appears 3 Select the A01 2 drive using the cursor and press Enter 4 Select Fail Drive Result A warning message box appears Ignore i...

Page 116: ...silenced Note The process can take up to 1 hour DO NOT shut down the machine before the rebuild is complete 3 Monitor the rebuild by opening the Windows MegaRAID console To synchronize the RAID after an unsuccessful operation If the operation has failed the system needs to be returned to the original configuration 1 Reboot the CallPilot server 2 Press Ctrl M while the server is booting Result The ...

Page 117: ...eat these steps for each remaining drive on channel 2 CH2 ID1 A02 02 and CH2 ID2 A03 02 5 Press Esc to return to the Objects menu 6 Press Esc to return to the Management menu 7 Press Esc to exit the RAID configuration utility Result A confirmation box appears 8 Click Yes to confirm that you want to exit the RAID configuration utility and press Enter 9 Press Ctrl Alt Delete to reboot the server Syn...

Page 118: ...RAID operations 118 Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 ...

Page 119: ...oards with T1 switch connectivity Table 19 MPB 96 with T1 switch on page 119 shows valid configurations Table 19 MPB 96 with T1 switch MPB96 boards PCI T1 cards Max Channels MPU 1 2 96 96 3 4 192 288 Meridian 1 M1 Avaya Communication Server 1000 Avaya CS 1000 switch connectivity There are two valid configurations for MPB 96 boards with M1 CS 1000 switch connectivity Table 20 MPB 96 with M1 CS 1000...

Page 120: ...precautions Respect appropriate ESD rules Power the system OFF Do not drop and leave screws inside the server Do not drop hard objects such as screwdrivers inside the server as this can damage the server Identifying hardware components Figure 29 1002rp server chassis on page 121 shows the arrangement of slots in a 1002rp server chassis Configuring MPB96 boards 120 Avaya CallPilot 1002rp Server Mai...

Page 121: ...s Figure 30 D 480JCT 2T1 PCI T1 board on page 122 shows the layout of jumpers and switches on the D 480JCT 2T1 PCI T1 board Identifying hardware components Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 121 ...

Page 122: ...ards 1 Plug the MPB96 card in PCI slot 3 2 On the first Intel D 480JCT 2T1 PCI card a Set the card SW100 ID rotary dial switch to 0 b Ensure that there are no termination jumpers installed on P700 3 Plug the first Intel D 480JCT 2T1 PCI card 1 in PCI slot 4 4 On the second Intel D 480JCT 2T1 PCI card a Set the card SW100 ID rotary dial switch to 1 Configuring MPB96 boards 122 Avaya CallPilot 1002r...

Page 123: ... PCI card 1 in PCI slot 4 4 On the second Intel D 480JCT 2T1 PCI card a Set the card SW100 ID rotary dial switch to 1 b Ensure that there are no termination jumpers installed on P700 5 Plug the Intel D 480JCT 2T1 PCI card 2 in PCI slot 5 6 Plug the MPB96 card in PCI slot 6 7 On the third Intel D 480JCT 2T1 PCI card a Set the card SW100 ID rotary dial switch to 2 b Ensure that there are no terminat...

Page 124: ...96 board in PCI slot 6 3 Plug the third MPB96 in PCI slot 9 4 Connect the 7 drop CT Bus cable to all MPB96 and T1 boards with the end connectors of the CT Bus cable connected to MPB96 in slot 3 and MPB96 in slot 9 Note There should be no dangling connectors at either end of the CT Bus cable Configuring MPB96 boards 124 Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 ...

Page 125: ...boards DSPs are numbered to distinguish them in Avaya CallPilot maintenance programs such as the Maintenance page in Avaya CallPilot Manager Each DSP supports up to eight multimedia channels DSP numbering on MPB96 boards The MPB96 board has 12 embedded DSPs MPC 8 boards are not required If an embedded DSP is faulty you must replace the entire MPB96 board Avaya CallPilot 1002rp Server Maintenance a...

Page 126: ... sent back to the factory Caution Risk of electrical damage Wear an antistatic ESD wrist strap when handling cards or boards or when working inside the server Do not touch the components or gold edge connectors of cards or boards Place the board on an antistatic surface until you are ready to install it Replacing or adding voice processing boards 126 Avaya CallPilot 1002rp Server Maintenance and D...

Page 127: ...w 9 Reattach the CTbus cable Refer to Installing valid configurations on page 122 10 Replace the server cover 11 Replace the front bezel and lock it 12 Reconnect the peripheral device and power cables 13 Reconnect the DS30X cable to the faceplate of the MPB96 board Note Ensure that a single point ground reference is available for all the power outlets serving the CallPilot server and its periphera...

Page 128: ...d Configuration Task List NN44200 306 Adding an MPB16 MPB96 board or replacing MPB16 with MPB96 in a 1002rp If the user has not turned down the DSO channels and proceeded to corrupt the MPB drivers then follow the below steps 1 Go to Start Settings Control Panel System Hardware Device Manager 2 Select the beside the CallPilot 3 Right click and uninstall to remove the driver Reboot the system Follo...

Page 129: ...ackage 2 and set it to automatic if the boards are added 6 Run configuration wizard and setup the new DSPs Add or change at least one DSO port under switch configuration 7 Finish Configuration wizard and reboot the Callpilot Adding an MPB16 MPB96 board or replacing MPB16 with MPB96 in a 1002rp Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 129 ...

Page 130: ...Replacing or adding voice processing boards 130 Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 ...

Page 131: ...slot The Intel D 480JCT 2T1 card carries the media stream and call control signals between Avaya CallPilot and SL 100 or DMS 100 The card connects to the MPB96 board with a CTbus cable Replacing the D 480JCT 2T1 card If you determine that a problem exists with your card replace it You must identify the type of card before you can decide where to install it Requirements To replace the card you requ...

Page 132: ...on page 122 to determine the configuration 4 Remove the chassis cover to expose the installed cards 5 Set aside any cables covering the card 6 Remove the CTbus cable 7 Free the card from the faceplate by loosening the screw 8 Lift the card out of the slot and set it aside 9 Unpack the replacement card and align it with the proper slot 10 Apply downward pressure until the card is evenly and securel...

Page 133: ...tel Dialogic D 480JCT 2T1 card The diagram below shows a detail of the T1 card Figure 32 D 480JCT 2T1 card To test the D 480JCT 2T1 card Test the D 480JCT 2T1 card using the Universal Dialogic Diagnostic UDD utility Note Before running this utility you must stop essential services All call processing ceases and you must restart the system after the diagnostics are complete Manually setting T1 card...

Page 134: ...ogic System Universal Dialogic Diagnostics Utility Result The Intel Warning box appears asking you to confirm the stoppage of the boards Figure 34 Intel Warning box 3 Click Yes to confirm Result The Universal Intel Dialogic Diagnostics screen appears Replacing the D 480JCT 2T1 T1 interface card 134 Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 ...

Page 135: ...appears Figure 36 Dialogic Test Progress 5 Click Done when the tests are complete Save any error information 6 Restart the CallPilot HAL Monitor service Refer to To start or stop a component on page 57 for instructions To test the D 480JCT 2T1 card Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 135 ...

Page 136: ...Replacing the D 480JCT 2T1 T1 interface card 136 Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 ...

Page 137: ...the onboard video and network cards on page 145 Overview This section describes the Pentium III SBC card single board card It covers procedures for replacing and configuring the SBC card The SBC card is always installed in the SBC slot located between the ISA expansion slots and the PCI slots on the backplane Refer to Figure 37 SBC card location on page 138 for SBC card location Avaya CallPilot 10...

Page 138: ...ntium III BIOS on page 141 adding memory DIMMs to the SBC page Replacing or adding dual inline memory modules on page 143 Replacing the Pentium III SBC card Use system diagnostic tools and refer to error codes to determine whether the SBC card should be replaced This section provides instructions for replacing the SBC card Maintaining the Pentium III SBC card 138 Avaya CallPilot 1002rp Server Main...

Page 139: ...d connectors and jumpers Figure 38 SBC card connectors and jumpers on page 140 shows the location of connectors where cables must be disconnected or connected as part of the procedure to replace the SBC card The jumpers shown in this diagram are used in the BIOS configuration procedures Requirements Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 139 ...

Page 140: ...onnect the power cord 3 Remove the top cover 4 Disconnect and label all cables from the SBC card See SBC card connectors and jumpers Refer to Figure 37 SBC card location on page 138 to locate the SBC card 5 Disconnect and label cables from the SBC card faceplate 6 Loosen and remove the screw that is securing the SBC card 7 Loosen and remove the screw located at the top of the card faceplate 8 Loos...

Page 141: ... Basic Input Output System of the computer It is Flash ROM based code The system is equipped with Flash BIOS which enables you to upgrade by running a single program that writes updated code to the Flash ROM chips When to upgrade the BIOS Do not upgrade the BIOS unless specifically instructed to do so by your Avaya representative The Avaya CallPilot server is shipped to the customer with the requi...

Page 142: ...to boot from the CD ROM Result The server boots from the CD ROM and displays the installation menu 5 Press 2 to select Utilities BIOS Firmware etc and then press Enter 6 Press 1 to select Update 1002rp BIOS to version NNCXUA07 and then press Enter Result The system prompts you to confirm that the single board computer SBC is a SLE model 7 Choose yes Y to confirm Result The system prompts you to sa...

Page 143: ...enter Setup when prompted 2 Set the MPS 1 4 Support value to Disabled in the Chipset menu 3 Press F9 to accept the other default values 4 Press Enter when prompted to confirm this change 5 Press F10 to save and exit the BIOS setup 6 Restart the server Result BIOS reconfiguration is completed Replacing or adding dual inline memory modules The DIMMs are located on the SBC The gold plated edge connec...

Page 144: ...tore it in an antistatic package 4 Remove other DIMMs as necessary 5 Orient the DIMM so that the two notches in the bottom edge of the DIMM align with the keyed slot 6 Insert the bottom edge of the DIMM into the slot and press down firmly on the DIMM until it seats correctly When the DIMM seats correctly release the tabs lock back to an upright position If the DIMM does not seat correctly remove i...

Page 145: ...deo card failure If the monitor appears to be functioning but no display is visible look for the following indicators of video card malfunction Brightness and contrast are set at normal level The server is powered on and one long beep is followed by two short beeps The floppy drive light goes on when the server is powered but no display is visible on the monitor The floppy drive light comes on whe...

Page 146: ...Maintaining the Pentium III SBC card 146 Avaya CallPilot 1002rp Server Maintenance and Diagnostics December 2010 ...

Page 147: ...tem Monitor 63 CallPilot Manager alarms about 48 49 investigating 49 alert icons component states 55 Channel Monitor using 51 62 Event Browser using 50 51 events about 48 50 investigating 50 fault management alarm notification 48 event processing 48 Maintenance screen Diagnostics section 52 General section 52 Maintenance section 52 purpose 51 Multimedia Monitor using 51 61 62 CallPilot services Ch...

Page 148: ...at 34 netstat 36 ping 30 tracert 31 Diagnostics section Maintenance screen 52 diagnostics tool TCP IP 29 Diagnostics Tool 63 display panel status replacement of 94 distributor 11 documentation 11 14 map 14 doors on the front bezel 76 Dual Inline Memory Modules DIMMs 143 E Event Browser using 50 51 event log application 26 security 26 system 26 event logs types description 26 viewing 26 events abou...

Page 149: ...command 34 35 parameters and descriptions 35 running from Windows 35 syntax 35 Net Start command 46 Net Stop Windows 40 Net Stop command 40 netstat command 36 parameters and descriptions 36 running from Windows 36 syntax 36 network card failure 145 P parts obtaining replacement 14 Pentium III SBC 138 PEP Maintenance utility 63 65 ping command 30 parameters and descriptions 30 running from Windows ...

Page 150: ...or 68 T tape drive cabling example 106 configuration of 107 installation of new 107 replacement of 104 TCP IP diagnostics 29 31 33 34 36 arp 33 ipconfig 29 nbtstat 34 netstat 36 ping 30 tracert 31 tracert command 31 32 parameters and descriptions 32 running from Windows 32 syntax 32 training 11 TSTSERIO Windows 43 TSTSERIO command 42 U utilities chkdsk 37 Diagnostics Tool 63 PEP Maintenance 63 65 ...

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