Auerswald COMfortel 1500, User Manual

Page: 133 / 236

Use of the Telephone and PBX System
Group Functions of the PBX
133
Group Functions of the PBX
The PBX is able to manage groups (teams) additionally to the internal subscribers. Subscrib-
ers can be members of multiple groups. These groups can be used in order to reach the inter-
nal subscribers of certain departments (e.g. support, marketing, sales).
Your membership in a group does not mean that you are always called when your group is
called. If you do not like to be reachable via the group telephone number for a certain time
but only as an individual subscriber, you will be able to “log out” of this group.
This way there are active and passive members of the group. This function can be important
for members of service or call centres who do not like to be available for their customers
around the clock. Group functionality is not available for a subscriber that is logged out, but
only for a certain period. There are three different modes to log you in:
앫
1st i outbound, 2nd only inbound, 3rd only outbound
A subscriber which is member of several groups can be only be “logged in outbound” in one
single group at the same time. If he likes to get also the calls of the other groups in this case,
he will be able to log in there as “inbound”. Therefore he will be in the call distribution of more
groups for internal -, public exchange - and door calls.
With “log in outbound” into a certain group, the subscriber gets a number of features/author-
izations of the group which will replace his own features/authorizations as an individual sub-
scriber in case of outbound business calls.
If you are configured to be only member of one single group you will be able to log in/out only
as a member of one group. This is the simple case, most often used! If you are member of
several groups, nevertheless you will only be allowed to be “logged in outbound” in one
group. If you try to “log in outbound” into different groups, you will be only “logged in out-
bound” in the last group tried. In the other groups you will only be “logged in inbound”.
Log out/Log in with the Telephone
In the menu of the telephone all groups with a membership of the telephone are offered for
log in or out.
Use the Function via Function Menu:
Open the function menu for the function
“group” (You will find help on
page 33 and the
following).
functions
group
Use the and softkeys to browse to the
option you require and press the softkey to
the left of the option:
앫
[name/number]: Select a group by its name/
its number.
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