Auerswald COMfortel 1500, User Manual

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Use of the Telephone and PBX System
Waiting Field
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Waiting Field
The Auerswald PBX systems COMpact 4406 DSL, COMpact 4410 USB, COMpact 5020
VoIP, COMmander Basic (19"), COMmander Basic.2 (19") and COMmander Business (19")
enable the configuration of one Waiting Field. In this Waiting Field callers can be parked
automatically
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or by pressing a key and then they can be retrieved selectively and trans-
ferred. The configuration of the Waiting Field is made with the configuration programme/man-
ager (COMset) of the PBX. Consult the manual of the PBX.
The operation of the Waiting Field is done via one or serval
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Waiting Fields reception tele-
phones. System telephones COMfortel 1500/2500 as well as COMfort 2000 plus can be
selected as Waiting Field receptions and configured as follows:
앫
Select one or several
29)
system telephones as Waiting Field receptions with the configu-
ration programme/manager (COMset) of the PBX. Consult the manual of the PBX.
앫
To configure the Waiting Field receptions, assign one or several keys with the function
“Waiting Field” on each Waiting Field reception (see
chapter Accept External Calls in the
Waiting Field on page 144 and chapter Accept internal Calls in the Waiting Field on
page 146 ).
After configuring a Waiting Field key on a system telephone the function “Waiting Field recep-
tion” is automatically activated for the corresponding system telephone and can be switched
on and off if necessary.
If several system telephones have been defined as Waiting Field receptions
29)
and switched
on, several members can operate the Waiting Field in parallel. Inbound calls and waiting call-
ers are signalled on all Waiting Field receptions. But if any Waiting field reception talks with
a caller, this caller is not signalled on the other Waiting Field receptions.
If a caller is put into the Waiting Field, he will hear the Announcement before Answering
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and later the Music on Hold.
A caller is on Hold in the Waiting Field for a maximum of 16 minutes without interruption. If
the waiting time is not interrupted by a conversation with the waiting party or transferred, the
caller will be disconnected.
You are remembered about the still waiting subscriber by a short tone once a minute.
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The automatic acception of a caller is only possible when operated on the PBX systems COMpact
5020 VoIP, COMmander Basic.2 and COMmander Business (depending on the setting on busy or on
no reply).
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When operated on the PBX systems COMpact 4410 USB and COMpact 4406 DSL a maximum of 1
Waiting Field reception can be defined for the operation of the Waiting Field, when operated on the
PBX system COMmander Basic a maximum of 4 Waiting Field receptions. When operated on the PBX
systems COMpact 5020 VoIP, COMmander Basic.2 and COMmander Business a group has to be de-
fined for the operation of the Waiting Field with several Waiting Field receptions. This way the quantity
is only restricted by the number of possible group members.
☞
Advice
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When operated on the PBX systems COMpact 5020 VoIP, COMmander Basic.2 and COMmander
Business the use of Announcement before Answering can be configured individually and therefore
e.g. can be played before the ringing.