About Your Direct-Line Console
Using Your Direct-Line
Console
Your console operates like other multiline telephones.
Outside lines are assigned to individual buttons called line
buttons. These lines also appear on other company consoles
or telephones. Incoming lines can ring on any of the line
buttons, and several calls can ring simultaneously.
For information on standard features, see the MLX-10D, MLX-
28D, and MLX-20L Display Telephones User’s Guide.
Operator Tasks
1-2
You can use your console to perform the following operator
tasks:
■
answer inside and outside calls
■
transfer inside and outside calls to an extension or an
outside telephone number
■
make inside and outside calls (for example, for co-
workers whose telephones are not set up to make
outside calls)
■
set up conference calls
■
monitor the calling activity of other operators
■
monitor the room status in a hotel (if your console is set
up for this task)
■
monitor the status of Calling Group Agents
Using Your Direct-Line Console