Troubleshooting
119
NXD-500i 5" Modero Wall/Flush Mount Touch Panel with Intercom
Troubleshooting
Overview
This section describes the solutions to possible hardware/firmware issues that could arise during the common operation
of a Modero touch panel.
Troubleshooting Information
Symptom
Solution
My USB drivers has a yellow
exclamation point and doesn’t
appear to be working.
The USB driver was incorrectly installed and should be re-installed:
• Power up the panel without the USB cable connected to the panel.
• Plug in the USB cable into the G4 panel. You should see a USB icon show up
in the System Tray.
• Double click on the icon to bring up the list of USB devices (you should see the
"AMX USB LAN LINK" device in the list).
• If the "Install Driver" dialog doesn't appear automatically, select the "Properties"
button and then the "Update Driver" button.
• When the Install Driver dialog does appear, click Next to accept all the default
prompts.
• The OS will state that the driver you are installing/updating does not have a
digital signature. This is acceptable, so agree to continue the installation.
• After installation is complete, the exclamation point should disappear.
When using G4 WebControl to
communicate with a target panel, a
VNC Server dialog appears on my
screen.
• During a WebControl connection to a target panel, a G4 Authentication dialog
will ask you to enter the assigned password for the panel before allowing
access.
• If prompted with a
VNC Server
dialog, enter the IP Address of the target panel.
This can be found within the
Setup
> Protected Setup
> System Connection
page. This IP Address of the panel appears within the
IP Settings
section of this
page
• Enter the IP Address and click
OK
. When prompted with the G4 Authentication
popup, enter the panel’s WebControl password.
While attempting to communicate
directly with the Virtual Master (on
the PC) via a USB connection, I can’t
get my communication icon to turn
Green.
• A Green communication icon indicates that a connection has been established
to the target Master or target Virtual Master.
• Launch NetLinx Studio and configure the Master Connection communication
settings for a Virtual Master.
• Navigate to the System connection page and toggle the
Type
field to
USB
.
• Make sure the Type-A USB connector is securely connected to the PC.
• Make sure the panel DOES NOT have the mini-USB connected and then
TURN OFF the panel.
• Once the panel has turned ON, THEN connect the mini-USB to the Program
Port. The USB icon should appear in the system tray. If it doesn’t, refer to the
Configuring and Using USB with a Virtual Master
section on page 27.
• The panel may need a few minutes to detect the connection to the PC.
My Modero panel isn’t appearing in
my Workspace window.
• Verify that the System number is the same on both the NetLinx Workspace
window and the System Connection page on the Modero panel.
• Verify that you have entered the proper NetLinx Master IP and connection
methods into the Master Connection section of the System Connection page.
My Modero panel can’t obtain a
DHCP Address
In requesting a DHCP Address, the DHCP Server can take up to a few minutes to
provide the address.
• Verify that an active Ethernet connection is attached to the rear of the Modero
before beginning these procedures.
• Select
Diagnostics
>
Network Address
from the
Main
menu and verify the
System number.
• If the IP Address field is still empty, give the Modero a few minutes to negotiate
a DHCP Address and try again.
Summary of Contents for Modero NXD-500i
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