Altigen AltiAgent, Manual

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62 AltiAgent Manual
• The first three radio buttons provide choices for when to open a text
chat session during web-based calls—that is, whether to open IPTalk
in coordination with the calls. You can choose always, never, or to be
asked each time you receive a web call.
• Select the Pop up caller data information when you receive a
WebCall check box to have the Caller Data window pop up
automatically when you connect to a web-based call. See “Viewing
Caller Data” on page 47.
• Select Alert for calls in queue to have AltiAgent alert you via a screen
pop and audio beep when a new call enters the workgroup queue.
• If the AltiWare server’s country code is not USA/Canada, AltiAgent
displays the check box Insert long distance/international dialing
prefix . When checked, AltiAgent will add the long distance/
international dialing prefix (corresponding to the server’s country
code) when returning a call from voice mail, or when making a call
from call history. If the AltiWare server’s country code is USA/
Canada, this check box is not displayed.
• Select Use external recorder to use any client voice recording system
you have installed. Use the Search button to browse to the .exe file.
One Number Access (ONA)
If you are expecting calls that you want to receive regardless of where you
are, you can have the system forward those calls to you. You must specify
the Caller IDs for the calls you want forwarded, and the numbers where you
can be reached.
If the system is unable to connect the call (can’t identify a Caller ID or can’t
reach you at
any of the numbers you specify), the call is sent to your voice
mail.
When you answer an ONA call, you may be required to enter your
extension password, depending on the configuration for your extension set
by your system administrator.
Before You Set Up ONA
• ONA must be enabled for your extension by your system
administrator.