Altigen AltiAgent, Manual

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AltiAgent Manual 67
Co
nfigur
at
ion
The remaining three activity codes (7, 8, 9) may or may not be customized
by the system administrator.
Note: Checking Enable Do Not Disturb here has the same effect as
clicking the DND button in the AltiAgent main window. Also, if
"System" or "Personal" is the activity you select, it will not be
displayed on the AltiGen IP phone LCD; all other activities are
displayed.
Busy Call Handling and No Answer Handling
You can use these options to specify how you want to handle incoming
calls when you’re already on the phone or when you can’t answer the
phone, for example, when you’ve checked
Enable Do Not Disturb .
If you want to use the auto attendant/IVR and you don’t know the number
of the phrase or menu you want to use, check with your system
administrator.
Place call in queue is available only if your system administrator has
enabled queuing for you or your workgroup.
Number of Rings Before Forwarding
The Number of Rings Before Forwarding setting pertains to almost all
the options on this tab. It is the number of times the phone rings before the
system forwards the call to an extension, voice mail, or the auto attendant.
To have AltiAgent automatically pick up the call, check the Enable
Automatic Answering after x Seconds check box and use the arrow keys
to choose the number of seconds.
Note: The default setting is 0 seconds. If the duration is set to 0, all
incoming calls will go to connect state right away. Neither caller
nor callee will hear a ring tone.
Call Waiting Options
Call waiting options are available only if the Enable Busy Call Handling
check box has been checked, but this option is available only for personal
calls .
• Single Call Waiting —sets up single call waiting. This feature gives an
alert tone (audio beep) to indicate that a call is waiting. Single Call
Waiting must be selected in order to conference incoming calls.