Altigen AltiAgent, Manual

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2 AltiAgent Manual
• A workgroup voice mail indicator alerts the agent.
• The AltiAgent Queue Monitor includes a DNIS field.
• When the user clicks Delete All on the Call History tab, confirmation
is required.
• A red light blinks when Not Ready is displayed.
• IPTalk user can specify a different ring device when away from the
desk (for example, the PC speakers instead of the headset system) so
that the ring can be heard.
Microsoft Outlook and Outlook Express Support
AltiAgent 5.2 supports Microsoft Outlook 2003 and 2007, and Outlook
Express 5.0, allowing you to obtain phone numbers to dial from a Microsoft
Outlook Contact list. AltiAgent also lets you see the incoming calls that
have a matching record in the Contact list.
You must set up the Outlook Contacts list prior to using this feature.
A Country Code field can be configured (in the Configuration window,
General Info tab) by the local user to help convert standard international
phone numbers in Outlook to correct digit strings for AltiWare.
ACT!/GoldMine® Support
AltiAgent 5.2 supports ACT! 2005, 2006, and 2007 and GoldMine® 6.0,
6.5, and 6.7 contact management software, allowing you to obtain phone
numbers to dial from the ACT! or GoldMine® contact database list.
AltiAgent also lets you see the matching record from the contact database
list of the incoming calls.
Licensing
AltiAgent requires an AltiAgent session license to be installed at the
AltiWare ACC/ACM system. A concurrent login session is governed by
the AltiAgent session license.
A system administrator can verify the licenses in AltiWare Admin by
selecting
About AltiWare or About ACC/ACM Admin on the Help
menu, then clicking the License Information button, which opens a
window that displays licenses and session information.