40
AltiAgent Manual
To record a call:
1.
While connected to a call, right-click on the conversation to open a
drop-down list.
2.
Select
Start Recording
. The recording will be indicated by a small,
red cassette tape icon in the top right AltiAgent window. If your
system administrator has set the
Insert Recording Tone
option for
your extension, both parties will hear a beep when the recording
begins.
3.
To pause recording, right-click on the conversation and select
Pause
Recording
.
4.
To end recording, right-click on the conversation and select
Stop
Recording
.
Note:
Do not enter an account code while recording; doing so will
disconnect the call.
To listen to the recording
If the system is set to save the recording as your voice mail, you can hear
the recording through the AltiGen Voice Mail System.
If the recording is being saved to a centralized location, contact the system
administrator for the location.
Summary of Contents for AltiAgent
Page 6: ...iv AltiAgent Manual...
Page 12: ...4 AltiAgent Manual...
Page 16: ...8 AltiAgent Manual...
Page 24: ...16 AltiAgent Manual...
Page 64: ...56 AltiAgent Manual...
Page 82: ...74 AltiAgent Manual...